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Customer reviews for Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner for
Shark CarpetXpert™ with Stainstriker™ Carpet and Upholstery Cleaner
4.2 out of 5 stars
stars230 ratings229 reviews
  1. 5 stars70% (161)
  2. 4 stars10% (22)
  3. 3 stars6% (13)
  4. 2 stars3% (7)
  5. 1 star12% (27)

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Showing 11-20 of 229 reviews
Sep 21, 2025
Phra
5 out of 5 stars review

Great machine

Bought this based on numerous testing sites. I must say the suction is fantastic. The first thing I cleaned were 50 chair cushions at a banquet facility. The water was filthy. Granted a few old stains did not come out. I did not use the oxygen cleaner because I wanted to use it at home. The suction power rivals that of rug doctor or Bissell rentals. Today I'm tackling the couch!!

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Jun 24, 2025
Shark/Ninja Guy
5 out of 5 stars review

Powerful, Easy to Use, and Built to Last!

I recently purchased the Shark EX201, and I couldn't be happier with my decision. From the moment I unboxed it, I could tell this was a high-quality product. The design is sleek, modern, and lightweight — but don’t let that fool you — this machine is a powerhouse. Performance-wise, the suction is incredibly strong, easily picking up everything from pet hair to fine dust. Whether I’m cleaning hardwood floors, carpets, or tile, the EX201 handles it all without a problem. It even got into tight corners and under furniture with ease. What I love most is how user-friendly it is. It’s easy to maneuver, the attachments click into place without hassle, and the dustbin empties with just one button — no mess, no stress. It’s surprisingly quiet too, which is a huge plus in a busy household. I’ve used several Shark products in the past, but the EX201 is definitely a standout. It feels like a premium device without the premium price tag. If you’re looking for a reliable, powerful vacuum that’s easy to use and built to last, I highly recommend the Shark EX201!

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Aug 11, 2025
Jtiz
3 out of 5 stars review

Need improvement

It's cleans well but has a lot of design flaws. I do like the suction power it pull the dirt out the bottom of the rug. the waters be black . I hate the hose location it keeps falling every time you bump into the sofa or wall .they need to make the water tank bigger and the hose is weak it broke in half not even a full year with the machine . I also hate when the bottom tank starts getting full dirty water starts comes out the side of the machine getting all over the walls or sofa . I have to wipe everything down beside that it does a great job especially the hose picks up just about everything that needs to be cleaned.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello Jtiz, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Shark CarpetXpert's design. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Shark Clean

Aug 10, 2025
Unklemilty
5 out of 5 stars review

Best carpet cleaner for the price

This is the best carpet cleaner I have ever owned. The solution does a great job at tackling stains and just regular maintenance of our carpets. Easy to use, rolls smoothly. Does a great job of sucking up the dirty water . The extra dry mode is a Godsend.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Sep 11, 2025
BRIAN
5 out of 5 stars review

Incredible carpet cleaner from shark. we've owned Bissell and an older hoover and this Shark is tops. It's ability to catch and filter separate out all the dog hair is crucial for us. the beater bar doesn't clog with hair but is very effective. Tons of great attachments, a few that keep dog pee captured right at the top instead of running through the whole system. Lots of the vac come apart fully to clean as well but so far have been very reliable. or shark vac is over a decade old and still going strong, hopefully this will last as long with proper care. we use vinegar in the extra tank instead of expensive oxy liquid and that works well for depression or an extra shot of cleaner.

Helpful?3DNQUG4NEWBO13934221363
Nov 1, 2025
Neil53072
1 out of 5 stars review

Horrible product!

This is by far the WORST product I've ever purchased. Buy this product if you want frustration and exasperation. Two blinking red lights come on within a minute of use and it stops working. Even after hosing out the machine in our laundry tub it won't last a minute before the red blinking lights return. Yes, I've followed the directions to resolve this issue but it still stops operating. Now I have to find and purchase the tool I need to disassemble the machine as it is assembled with non-standard screws.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your unit stopped working, and we’ll take the appropriate steps to get this resolved. We kindly invite you to contact us at 1-855-427-5127, for further assistance. Kind regards, Shark Clean

Jan 4, 2026
OmiMoni
5 out of 5 stars review

Best carpet/upholstery cleaner ever!

I bought this cleaner over a year ago and have used it several times. It made my 13 year old sectional look like new after spills etc from 4 grandchildren!!! Also, it's easy to clean up after use. Just take it apart , rinse and air dry. No inaccessible nooks and crannies like on other machines. The cleaning solutions are fantastic and leave a fresh clean smell.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
Nov 20, 2025
Cyn370
1 out of 5 stars review

Started out great after 6 months it fizzled out.

I have had Shark Carpetxpert with stain striker for a 1yr and a half. At first use it was great then it went downhill after that. Six months after owning it, the Oxy Multiplier no longer distributes anything out , absolutely nothing comes out , the amount I put in the blue bottle is the same amount I pour back in the bottle. The cleaner itself doesn't suck up much water which leaves the carpet slopping wet. I have to put my foot and apply a little pressure to get it to suck anything out. Yesterday I went to use the carpet cleaner and not only is the carpet soaking wet in spots but the carpet doesn't look any cleaner than before. My carpet is less than 4yrs old! Im usually pro shark products but this one so poor that My feelings about shark products is starting to diminish.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello there, Thank you for taking the time for leaving a review. We’re disappointed to hear about the issues you’ve had with your CarpetXpert—that’s definitely not the performance we aim to deliver. We understand how frustrating it must be when a product you rely on doesn’t meet expectations over time. The good news is your unit may still be covered under our warranty, and we’d love the chance to make this right. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Dec 2, 2025
Annoyed123
1 out of 5 stars review

Spits out dirty water

I would give zero stars if I could. I have had four different replacements sent out. I started out with the model below this one. Most recent replacement was this model. And it had the same issue the second time I used it and It is yet again, spitting dirty water out of the motor exhaust vents. I would like to add I only use shark products in it, dump it when it is full(which is very often) I take very good care of my things and I use them correctly according to the manual. Despite this, though, I have had terrible luck with this carpet shampooer. Thankfully, they do have a great warranty but at this point, it's been a hassle. I have had many shark products and I love them all. This is the first one that I would not recommend and I would never purchase it again.

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We’re sorry to hear you’ve experienced issues with your CarpetXpert and needed multiple replacements. This is not the standard we strive for, and it’s certainly not the experience we want for our customers. We will absolutely share your feedback with the relevant teams internally for review. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean

Nov 20, 2025
ShelbyP
5 out of 5 stars review

Easy to move, Picks debris right up.

After using multiple carpet cleaners I think I finally found the ONE. This cleaner is easy to move, and bring up the stairs behind me. I have a family of 6 so our stairs are a high traffic area. 5th time using this machine and hasn't let me down yet!

Review from sharkninja.com
Helpful?3DNQUG4NEWBO13934221363