Hi Danny, We’re truly saddened to hear about your experience with the CarpetXpert. It’s incredibly disappointing to learn that the machine didn’t perform as expected and caused additional frustration. That’s certainly not the experience we want for our customers. We take feedback like yours seriously and are actively reviewing reports like this to ensure our products meet the high standards our customers deserve. While we understand your decision to return the unit, we sincerely hope you’ll consider giving Shark another try in the future. Sincerely, Shark Clean US

Hello, Thank you for taking the time to leave a review. We're disappointed to hear about the performance of your CarperXpert. Based on what you’ve described, it sounds like the carpet cleaner isn't working as it should, and we'd like to get this resolved for you. Kindly give our team a call at 1-855-427-5127, so we can look into this. We’d love to help ensure that you get the best experience with your product. Kind regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're saddened to learn that your CarpetXpert isn't working; we understand how frustrating this must be for you. Kindly reach out to our team by phone at 1-855-427-5127, so we can look into this, and ensure that your unit works as it should. Kind regards, Shark Clean

Hi there, Thank you for sharing your feedback. We’re sorry to hear that the CarpetXpert didn’t meet your expectations. Your experience is important to us, and we’ve shared your comments with our product team to help improve future performance and customer satisfaction. If you’d be open to it, we’d love the opportunity to troubleshoot or explore options that might help you get better results. Please reach out to our Customer Service team at 1-855-427-5127 we’re here to help. Thank you again for your honest review. Warm regards, Shark Clean US

Hello there, Thank you for taking the time to leave a review. Your concerns have been noted, and we’re sorry to hear you’ve had trouble finding parts for your machine. We understand how important support and accessibility are for our customers. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for review. Kind Regards, Shark Clean