It arrived, we got it assembled and all was well. A couple of weeks later started it up again but no power. Called their help line and finally got a case number and an email started with a tech. Through him / her we got replacement brushes and put them in and all is well!

Our 18-year old generator no longer runs, and this new generator, with the latest technology (dual fuel) and updated features (electric and remote start) is exactly what we needed as a replacement. Now we don't have to worry if the weather knocks out or power, since we have a reliable, easy to use, and powerful new generator.

After doing lots of research we decided on purchasing the WGen9500DF. The features that we like best about this generator compared to its competitors is: 1. Remote button 2. CO detector 3. Lower maintenance, change oil after every 50 hours 4. Uses less gas compared to its competitors 5. Runs smoother After receiving the generator, we easily assembled the tires, we filled up the oil tank with the oil provided and added gas. It started up right away with the remote button. We let it run for about 20 minutes. No issues.

I am getting my family ready for the hurricane season and finding a generator to connect to our transfer switch was of top priority. Having a propane option was a must for me for the reason that it stores over time better. We are very happy with this generator and I love the remote start option.

After a few days without power, I ordered the WGen9500. Powerful enough to run everything I needed. It showed up in 4 days when they said it would. Opened the box, everything was there; generator, wheels, rubber feet, oil, battery charger, and tool. Read the instructions. Step by step with pictures. All I needed to do was put the wheels and feet on, add the oil, and connect the battery wires. The handle was already attached and the battery was charged. Then, added fuel. Nice tank size, 6.5 gallons. Flipped the breaker switch to on, put the rocker switch to RUN, turned the fuel valve to ON position. Pulled the cord slow to prime the engine. Pressed the start button, and it started right away. Tested the 4 outlets immediately with quietestan electric chainsaw, each one worked. With the rubber feet, it didn't move from where I started it. Purposely had it on a slight incline just to find out if it would"walk". It stayed put. Also wanted to know how loud it would be. It said about 74 decibels. Fairly accurate. I have an older one that's rated for 5,000 watts which is much louder. I am going to have it be able to plug into the fuse box of the house and build a box for it to make it a little quieter. It was the quietest one in the neighborhood, even without a box over it. I like the plastic "no flat" wheels. The handle is wide with foam grip. Solidly built. Easy to move. Tried the remote start/stop. Did both first try. From the door of the house. It was in the driveway. I would highly recommend this generator.

I just had electricians hook this generator up to power our entire 2,000 SF home and when they fired it up, everything worked 3 ton A/C, 2 refrigerators, 3 bedrooms, all appliances, lights...EVERYTHING. And it didn't seem that the generator was straining to maintain power. The electricians verified that this model was top of the line (and they sell another product). True statement, one of the electricians was so impressed, he's considering purchasing the same unit. It was easy for me to assemble (I'm 72 years young) and pre-flighting was effortless. It is loud, but that's to be expected, so I'm going to build a sound box. All in all, we're totally satisfied and this unit exceeded our expectations. We honestly hope we never have to use it, but if we do, we know we'll remain comfortable during a power outage.

I just received the generator purchased after suffering with no power from Hurricane Beryl. It arrived almost 5-days early! I cannot wait to try it out. I rated it with 4 stars instead of 5 only because I have not used it yet. However, it has lots of features and seems to be made of great quality of materials. It's very heavy duty! Very nice.

Came fully assembled except wheels, feet, and oil. Instructions were easy. I ran off propane and it started right up. Love the push button electric start and key fob start. Also more quit than expected. Feels very solid. Much better quality than the ones I have borrowed in the past.

I bought this generator and if you can believe it, our power went out for 12 hours on the day this beauty arrived. The generator is perfect for us since it is portable and accommodate our three refrigerator/freezers. I love the features and did look at the thousands of five-star reviews. Well-built, remote start--so excited not having to worry about my expensive groceries being ruined.

I just got my generator home today, and I was quite pleased with how easy it was to get the generator up and running. I am very non-mechanical and if I could get this generator going anybody can. I did a lot of studying and searching before I chose this particular generator and I'm quite sure it will be hassle free for years to come.