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Customer reviews for 12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose for
12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose
4.8 out of 5 stars
stars34.2K ratings34.2K reviews
  1. 5 stars86% (29.4K)
  2. 4 stars12% (4,132)
  3. 3 stars1% (333)
  4. 2 stars0% (98)
  5. 1 star1% (197)

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Showing 4,171-4,180 of 34,238 reviews
Sep 27, 2020
Eddd
4 out of 5 stars review

Great Value

Many features ,starts easily, robust generator. Happy Overall. Couple of things could be improved: Location of 50 amp Plug poorly located above wheel, Receptacle covers are flimsy rubber, Service Hotline number is not 24hr only 9-5 monday to friday,

Review from westinghouse.com
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Apr 13, 2021
roger51
3 out of 5 stars review

Best looking and reviews on it

I hope it is as good as what I have heard . The battery is dead but is on the charger. The oil level after putting the 1.1 quart supplied with it and the level on the dip stick is just at lowest mark that is safe to run . Called support and they said it would damage the unit if it was filled to the top of the operating marks . Spoke with another agent at support and she said it should be in the middle but neither offered a solution what to do and why the dip stick could not be changed .I can not recommend this unit to any one if this problem is not addressed.

Review from westinghouse.com
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Nov 4, 2021
gdcone
5 out of 5 stars review

Outstanding portable generator set

We purchased this model generator to use as a stand by power source for our home. It runs everything in our home with ease. We have gas appliances. The 9500 DF runs furnace, lights, freezers and refrigerators along with bathroom and ceiling fans. The only thing that makes it flinch is the central air but the AC is not a priority to us. Westinghouse was not even on my radar for a portable generator until I researched deeper. Westinghouse has good reviews, longevity, and competitive prices. The generator runs very well and we are at 5600 feet elevation. The way I understand it, at 3.5% derate per 1000 feet of elevation above sea level the 9500 Watt rated generator is producing an actual Watt rating around 7638 Watts. Even at less than optimal output we can run our home on gas or propane.

Review from westinghouse.com
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Sep 11, 2020
LouOK
5 out of 5 stars review

all included

I put this together in about an 1hr and that included start up, this generator is very well built. comes with all the good stuff I need like fuel gauge, electric start with hand held start phob, battery charger, propane hose and regular, tool kit, and oil, that my old 7500 old one did not have and and with about the same 74 db of noise. also I paid about the same as my old one. and I get a much larger and more complete unit. I can recommend this unit to all persons who need a very complete generator.

Review from westinghouse.com
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Jan 27, 2023
Ay-Ay-Ron
3 out of 5 stars review

Runs good, once it starts

**As a start, I'd like to say that I genuinely believe this product will be good once I have the issues resolved** Finally had a chance to actually test this. It runs amazing once it runs. Battery was DOA and isn't revivable, it won't take a charge and hold it. Not sure if the remote fob works, won't turn the unit off even when running (should work when it's on cause the alternator should be powering up that receiver, so I don't think it's synced, probably cause the battery died and there's no CMOS to keep the sync active). I also cannot pull start it with gasoline, yes I ensured to switch the fuel valve on, and turn the dial to gasoline. I can only get it to run on gasoline if I start it on propane, then switch it to gasoline, then cut off the propane from there. Crap process for a brand new machine. Hoping customer service won't be too difficult. Will update the review once I have gotten this worked out.

Review from westinghouse.com
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reply from Customer Care

We are sorry to hear about the issues you have encountered with your purchase. Don’t hesitate to contact us at WestinghouseVIP@wpowereq.com with your contact information, and we will have a technician reach out to you.

Jan 16, 2021
DMancuso
5 out of 5 stars review

Great features...built well!

After two power outages in only a couple of months time, we knew it was time to invest in a generator. We did lots of research and felt the Westinghouse dual fuel at this price was the best option for us. Looks to be built well - love the remote! Not that I'm hoping for a power outage, but can't wait to use for the next emergency.

Review from westinghouse.com
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Feb 21, 2021
Matt92
5 out of 5 stars review

Great look, better operation

I ordered this a week ago during a winter storm that caused us to lose power for 3 days. Very minimal assembly and clearly written instructions. I have no wired in a power inlet box to have the generator run my whole house off the breaker panel. Carries the load well with no issues.

Review from westinghouse.com
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Jul 13, 2024
Gregggy
5 out of 5 stars review

The Whole Package

This generator is a life saver, specifically in the heat of the summer. We had some nasty storms that took down some trees and left us without power. We use another brand generator and it only lasted for a day. This generator is a powerhouse. The electric start feature is a lifesaver as well as the dual fuel capabilities. You’ll never find yourself running out of gas when you have a spare propane tank to run it putting it together And having it up and running was even simpler I know this generator is going to last for a long time and I can’t wait to use it more often

Review from westinghouse.com
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Mar 17, 2022
Sjbrown
5 out of 5 stars review

Ready for a power outage!

I purchased this to power my house in the event of an extended power outage. Package arrived on time, undamaged, nicely packaged, and was a breeze to install the wheel kit. Nice to have peace of mind that I can power my house as well as assist my neighbors during a power outage.

Review from westinghouse.com
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Oct 19, 2020
Joboo
3 out of 5 stars review

Seems to be a good product

Ordered the generator and got it in a couple days. Seems to be built well. It was easy to assemble and runs great. Only reason for 3 stars is that it was supposed to have a bonus cover that you get for writing a review. I was informed that it is not available. Very disappointed that I cant get it.

Review from westinghouse.com
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