I bought the 9500/12000 last year around July/August through a relative. I am not based in the U.S. Started good and then all of a sudden couldn’t start. I called a repair man who opened the engine to find out that the cam was rubbing against the engine case which broke some parts of the cam with spring and something else. After it was replaced, the generator ran well, but then it stopped turning off with the remote. The generator came with factory issues. Other than these issues, I think the generator is good. But why an aluminum coil for such generator?

I bought this generator about a week ago so have not run the unit yet. Four issues out of the box and it is brand new. 1.When I went to install the wheels. The axle for one wheel would not go through the axle bracket because there was a metal burr sticking out. I used a dremel tool with a grinder bit to remove the burr. 2. When I went to install the feet, the one had metal fragments in the threads. A pick was able to remove the fragments. 3. The instructions indicated a remote but it was not in the accessories box as indicated. I found the remote attached to the manual start pull chord. 4. When I went online to register the generator, the submit button did not work. It was necessary to call customer support and they registered the generator. Hopefully the generator works better.

This generator being duel fuel and not an inverter and only being 75 Decibals is solid deal. I’m not sure there’s a better value generator. We bought this for emergencies (I.e. hurricanes in Florida). It’s big enough to run through the switch I insalled on my house so I can run my AC and Fridge and even cook on my stove with the lights on.

Just bought this generator. It is simple to get started and it is easy to move around. Big solid wheels make is seem light. We have it hooked up into a separate electrical box with an outlet outside the house. Connects easily with a 15’ plug. I am looking forward to our first power failure (LOL).

It arrived on time and in great condition. Assembled together with no issues. Fired it up and so far so good! Can’t wait for the next Hurricane (I’m kidding). I honestly hope I never have to officially use it, but am relieved that Westinghouse had got my back.

I have owned several generators in the past (I'm 75 yrs old) and never had a problem. Down here in Louisiana with yearly hurricanes we lose power a lot. Almost ruined this one because the instructions about the oil is confusing. First. the unit has a yellow dip stick so when you put in new oil, which is yellow it is nearly impossible to see the oil level. Second,.the oil fill lays at a horizontal angle, (unlike a car which if a vertical fill tube) . so it is hard to fill and hard to read the level on the dipstick and very easy to overfill. Third, they give you a 1 quart can of oil but don't tell you how much it takes when you first fill it up. But low oil was the problem when I almost ruined my generator. At the start I put oil in and added more and kept checking the dipstick then I thought it was full. So I started it and it ran for just about 1 hour and shut off. I tried many times over several days and it would run for only a few minutes or not start at all. I called Westinghouse about one of their service centers. Anyway, after about 10 days I reread the manual and began all over again. Ultimately, when I had rechecked everything I found that the oil level was now showing LOW so I added more oil, almost the whole quart and it finally started and ran fine for 2 hrs until I shut it off. Reading the manual for the 15th time I finally saw where it says under the troubleshooting info, " low oil shut down switch is preventing the unit from starting". This switch must be located internally in either the engine or the crankcase not anywhere that you can see it!!! This i believe was my problem and I sure hope I have not ruined my brand new generator, especially with another hurricane coming!!!!

Bought this unit recently for backup us in a severe storm or hurricane. This unit is extremely well designed and manufactured. Welds, paint, fasteners and components are all top notch. Unit started right up - no issues. Dual fuel use allows me to use a 100lb propane tank for multiday power outages without storing a lot of gasoline on the property. It seems quieter than other equivalent units and the portable nature allows me to store away when not needed. Very pleased!

Product arrived in perfect condition. Easy to assemble and prepare for operation. Will be ready with this unit for whole house electrical here in Florida when the need arises. Would highly recommend for those needing whole house electricity if need arises.

Just got this unit and am so glad I did. I looked at many brands and reviews and Westinghouse kept coming to the top. This unit will be used for house backup, farm needs. I showed my sister and brother-in-law from Tennessee the unit when I got this weekend and went through all the options and possible uses and they ordered themselves the same unit online before they left to head back home.

Purchased a month ago based on reviews from other users. After unboxing it was evident that Westinghouse has good quality control and manufactures a solid product. This unit was manufactured in Vietnam. I hope I don’t have to use it, but I’ll be prepared if we lose as power for an extended period.