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Customer reviews for 12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose for
12,500/9500–Watt Westinghouse Dual Fuel Portable Generator With CO Sensor + Remote Electric Start / Propane Hose
4.8 out of 5 stars
stars34.2K ratings34.2K reviews
  1. 5 stars86% (29.4K)
  2. 4 stars12% (4,132)
  3. 3 stars1% (333)
  4. 2 stars0% (98)
  5. 1 star1% (196)

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Showing 1,131-1,140 of 34,235 reviews
Sep 1, 2021
DavidOK
5 out of 5 stars review

Well designed, well built

Needed a unit to keep essential house utilities running during power outages (a few times a year, sometimes for a couple days), as well as running some power tools and work lights while in the woods. This is a solid design with useful features, like the USB chargers, various diagnostic indicators, and cage/frame. Heavy duty and plenty of power.

Review from westinghouse.com
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Oct 27, 2024
1Tim
5 out of 5 stars review

Great Generator

Bought this to replace my 20+ year old generator. More power, more features, and overall a better generator. Very easy to set up and start. Now I have only had this generator for about a week, but if it performs like my other Westinghouse products, I know I'm going to love it!

Review from westinghouse.com
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Feb 26, 2021
Zach86
4 out of 5 stars review

Nice generator

I just received the generator and it looks very nice and well built. I haven’t run it yet but when I do I will post another review. The only thing I do not like about it is the <23% THD which is very high and I am worried about running any of my electronics with it.

Review from westinghouse.com
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Sep 18, 2022
MacTen
5 out of 5 stars review

No more worries

Power kept going out more then ever. After a lot of research I decided on the WGen9500DF. After a few minutes of having to put the tires and the feet on, I added the supplied oil that came with the generator, filled with gas, and one attempt and it started right up. The fact that I can use gas or propane is a bonus. The generator is not to loud. Some reviews said it was pretty loud. I didn’t think so. Now I have no more worries when my power goes out. I’ll be prepared.

Review from westinghouse.com
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Jan 9, 2022
Anonymous
1 out of 5 stars review

Unable to Order Generator Parts

Impossible to order parts for Wgen9500DF. While the generator works, maintenance and upkeep will be impossible if Westinghouse doesn’t set up a way to order parts. When their answering service finally does answer the phone and you request parts and give them part numbers, they send you a generic “Thank you” email response and another case number each time you call or email and no acknowledgement of the order or bill to pay.

Review from westinghouse.com
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Feb 17, 2022
Ryoung1967
5 out of 5 stars review

Awesome

I bought this over a year ago. Worked great. Only used a couple times but ran my large home with ease. On Monday of this week I decided to start it just to exercise it. It would not start. Long story short , I called Westinghouse service Monday, had the new switch Thursday, and I am up and running.

Review from westinghouse.com
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Feb 21, 2023
Harley 2000
5 out of 5 stars review

High quality product. Great starting features!

Just bought the unit and had some hidden damage. Not sure if it will effect operation of the unit. Did call their support line and they advised a representative would call me back. Never did get a callback from Customer Service. Not a good sign for future questions. Overall quality and operational instructions seem very good. Seems like a well built machine. Would buy this unit again.

Review from westinghouse.com
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Dec 22, 2022
AdelHan
3 out of 5 stars review

Only used twise and now it wont start

Used my 9500DF twice. The last successful test was a month ago. We are expecting a hard freeze tonight. It won't start this morning. On the phone Customer service is impossible just recording. takes a very long time. I am still going through the motion to get help.

Review from westinghouse.com
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reply from Customer Care

We are sorry to hear about the issues you have encountered with your purchase. We will have a technician contact you shortly.

Aug 31, 2020
James-IA
5 out of 5 stars review

Westinghouse WGen9500DF

I bought this for a home back up for power outages, needed a generator with electric start, shipping came 7 days earlier then scheduled, but was informed of this twice, so that I knew when it would arrive, that being said, nice looking generator, very well put together, after I got it out of the box, & putting the wheels & front frame feet on I started it up on propane, I didn't want to mess with gas, as this unit will be on stand by as needed, so after connecting the battery terminals, & Propane it was ready to go, it started up right away, checked out for electric power, I would say it took about 30 minutes from out of the box to running, I did the wheels by myself, but if you have some help don't turn it down, this is a heavy unit, a extra pair of hands makes things easier, I'm really satisfied with this purchase so far.

Review from westinghouse.com
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Feb 11, 2021
MOTIFF
5 out of 5 stars review

GREAT

EASY START,POWER AND ALMOST CANT WAIT FOR OUTAGE TO TRY IT.LOTS OF FEATURES. JUST ONE THING,THE QUICK CONNECTS FOR THE BATTERY WERE UNHOOKED.SHOULD BE PUT IN MANUAL TO HOOK THESE UP AS AT FIRST I COULD NOT FIGURE OUT WHY THE ELECTRIC START WOULD NOT WORK. LOVE THIS PRODUCT.

Review from westinghouse.com
Helpful?22OOF8WOEY0P13933121277