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Customer reviews for Kidde Smart Water Leak & Freeze Detector, Battery Powered for
Kidde Smart Water Leak & Freeze Detector, Battery Powered
4 out of 5 stars
stars
71 ratings71 reviews
  1. 5 stars51% (36)
  2. 4 stars24% (17)
  3. 3 stars11% (8)
  4. 2 stars6% (4)
  5. 1 star8% (6)

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Showing 61-70 of 71 reviews
May 24, 2022
Reviewer name: Char_b
5 out of 5 stars
5 out of 5 stars review

Great safety device to add to your home!

[This review was collected as part of a promotion.] We are very happy with our Kidde water leak and freeze detector! Living in the Midwest, this safety device is a God send!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 5, 2022
Reviewer name: Eneveux
5 out of 5 stars
5 out of 5 stars review

Works as intended

[This review was collected as part of a promotion.] This detector device works great! It is small and compact and works as intended. It was able to detect a water leak in my bathroom. I highly recommend to anyone needing leak detection and fast.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Mar 8, 2024
Reviewer name: Paul Lindo
1 out of 5 stars
1 out of 5 stars review

Bad App

They tell me that I can't use the APP because I have an eero Mesh system for internet. I don't see a warning for that in advetisements. I try to get a Kidde account and the veification to my e-mail address never shows up to complete the APP.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Oct 30, 2024
Reviewer name: WalmartCustomer
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

No problems

Review from walmart.com
Helpful?1JH0HNCO70PM13931574088
Jun 16, 2022
Reviewer name: Bb3421
5 out of 5 stars
5 out of 5 stars review

Water leak freeze detector

[This review was collected as part of a promotion.] Great product and packaging. I have installed it and I’m thrilled with results.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Nov 19, 2024
Reviewer name: CH48
5 out of 5 stars
5 out of 5 stars review

Peace of mind

We have four detectors in our summer home 600 miles away. They are amazing. They give the temperature and luckily we have never had a water leak.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Apr 21, 2024
Reviewer name: Kate44
2 out of 5 stars
2 out of 5 stars review

Can't link to Alexa

I really wanted to link this device with my Alexa system. Could not get it to work even after several attempts.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Jul 28, 2024
Reviewer name: mh99
5 out of 5 stars
5 out of 5 stars review

they just work

I have had this product for several years. I keep both in the basement in a home in the Northeast, Both have worked flawlessly for those years.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Jan 27, 2025
Reviewer name: sandy42
1 out of 5 stars
1 out of 5 stars review

DONT BUY. It doesn't give real time updates!

I wouldn't have bought this if I knew it would only update once every 12 hours. My pipes will freeze in that time! This isn't useful at all!!!!!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Jun 13, 2022
Reviewer name: pklammer
1 out of 5 stars
1 out of 5 stars review

Initial install is failing

Followed all installation steps, then place it in a puddle to test. Beeping loudly, but no notifications on phone anywhere. Wassup???

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. There could be multiple reasons why you're not receiving mobile notifications. Ensure that your smartphone has a stable internet connection, ensure that Notifications are enabled in your profile, and check your smartphone settings and ensure that Notifications are enabled for both the phone and the Kidde app. If this doesn’t resolve the issue then the fact that the alarm went off proves the alarm is working but either the alarm is not correctly set up with your Wi-Fi network, the alarm is having issues connecting with your Wi-Fi network, or that the alarm is not properly set up with the Kidde App. Let me get you to try deleting the alarm from the app and do a full reset on the alarm. Using a metal screwdriver or a paper clip, apply a direct short to the two metal contacts on the bottom of the device three times within two seconds. See figure 6.2 in the owner’s manual, page 8. Then reset up the alarm with your Wi-Fi and your app. If this doesn’t resolve the issue, please call us with the alarm in hand and while on site at 1-844-796-9972 so we can figure out what is going on and get this resolved.