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Customer reviews for Kidde Smart Water Leak & Freeze Detector, Battery Powered for
Kidde Smart Water Leak & Freeze Detector, Battery Powered
4 out of 5 stars
stars
71 ratings71 reviews
  1. 5 stars51% (36)
  2. 4 stars24% (17)
  3. 3 stars11% (8)
  4. 2 stars6% (4)
  5. 1 star8% (6)

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Showing 51-60 of 71 reviews
Jun 5, 2022
Reviewer name: Cory S
5 out of 5 stars
5 out of 5 stars review

Great peace of mind for an old basement

[This review was collected as part of a promotion.] I’m really excited to have this smart home connected water and freeze detector. We live in a very old home that was remade redone in the basement is prone to having water both ground water as well as cold temperatures having us connected to our Alexa makes me feel a lot better about the possibilities of either leak or freezing throughout the year easy to set up and will definitely recommend anyone

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

May 17, 2024
Reviewer name: The Datanator
3 out of 5 stars
3 out of 5 stars review

Decent but one HUGE flaw.

I'm rating this product 4-stars under the assumption the devices will work if presented with proper conditions. That being said, there are flaws with this product from an end-user experience standpoint. There are two scenarios I've had to find workarounds for that should NOT be difficult to deal with. I purchased these detectors to alert to unwanted water. I really don't have any interest in temperature alarms. I placed the device next to the HVAC drip pan in my attic. With so many homes having HVAC equipment in attics, I'm shocked Kidde hasn't made an accommodation for the flaw I'm about to describe. This winter, we had temperatures drop to the single-digits. A somewhat rare occurrence in Georgia, but it happened. The freeze alarm went off as designed. I have no water lines in my attic. Nothing. Nada. I do NOT want a freeze alarm going off. It wakes people up, and creates unnecessary aggravation. SO... I opened the app to discover I can only "HUSH" the freeze alarm. 15 minutes later, the alarm sounds again... HUSH the alarm again, 15 minutes later, it alarms again. Over and over and over...... When temperatures drop AT NIGHT, the attic temps drop as well. And, there goes the freeze alarm. Over and over and over.... There is NO method to HUSH permanently. There is NO method to tell this thing to ignore temperature alarms. There is NO method to HUSH this thing even for 24 hours so I only have to HUSH it once a day. The ONLY way I was able to solve this nonsense was to climb into the attic and bring the device into the house so it would not alarm. So guess what? Now it is May and the Air Conditioning is running. Guess where my device is? Still inside the house because I haven't gotten around to climbing back up to the attic to put in in place again. You see the problem, Kidde? Think of your users when you are designing these things. This would be a simple firmware and software update to the device and app. A secondary - and very MINOR flaw I'm confident was driven by the finance folks in product development... the "GP" batteries are junk. I feel as if they are a risk of leaking battery goo in these devices. If you decide to buy these sensor devices, use quality batteries and save the "GP" junk batteries for the kids' toys.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Jun 16, 2022
Reviewer name: AuntJess
4 out of 5 stars
4 out of 5 stars review

Seems to work like it should - it's okay

[This review was collected as part of a promotion.] Overall this Kidde water leak and freeze detector is good. Luckily I haven't had a leak or freeze, so I can really speak to its accuracy at detection for those types of things. If you want to use the cool features that go with this, you have to use their app. It'd be nice if they had an open API so it could be compatible with other apps.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise. Reach out to us at 1-800-880-6788 if there ever any issues or questions we can help you with or anything we can do for you.

Feb 9, 2025
Reviewer name: john
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

troublesome

keeps losing online connection. restarted several times. gave up

Review from walmart.com
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Expert

Please call us while onsite with the device at 1-877-542-5471 and we can help you with this.

Mar 8, 2024
Reviewer name: Paul Lindo
1 out of 5 stars
1 out of 5 stars review

Bad App

They tell me that I can't use the APP because I have an eero Mesh system for internet. I don't see a warning for that in advetisements. I try to get a Kidde account and the veification to my e-mail address never shows up to complete the APP.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
May 23, 2022
Reviewer name: Melissuhs
5 out of 5 stars
5 out of 5 stars review

Great product, works well!

[This review was collected as part of a promotion.] Works well, already alerted me twice. Two downsides, the alarm is loud enough, i could hear it on first floor with it located in basement. It’s small and isn’t a big bulky item that looks horrible!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 5, 2022
Reviewer name: Eneveux
5 out of 5 stars
5 out of 5 stars review

Works as intended

[This review was collected as part of a promotion.] This detector device works great! It is small and compact and works as intended. It was able to detect a water leak in my bathroom. I highly recommend to anyone needing leak detection and fast.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 13, 2022
Reviewer name: Aaron1234
4 out of 5 stars
4 out of 5 stars review

Seems good

[This review was collected as part of a promotion.] I’ve been happy with this, but truth be told, haven’t had a leak spring to test it. Seems easy enough to use though and expect it will work well when the time comes

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

May 21, 2022
Reviewer name: Teverett87
5 out of 5 stars
5 out of 5 stars review

Great after setup

[This review was collected as part of a promotion.] Took a few minutes to get through setup.. might have just been my wifi! However, great and super accurate !! Going to purchase another one for the laundry machine !

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise! Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you

May 24, 2022
Reviewer name: Char_b
5 out of 5 stars
5 out of 5 stars review

Great safety device to add to your home!

[This review was collected as part of a promotion.] We are very happy with our Kidde water leak and freeze detector! Living in the Midwest, this safety device is a God send!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.