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Customer reviews for Kidde Smart Water Leak & Freeze Detector, Battery Powered for
Kidde Smart Water Leak & Freeze Detector, Battery Powered
4 out of 5 stars
stars
71 ratings71 reviews
  1. 5 stars51% (36)
  2. 4 stars24% (17)
  3. 3 stars11% (8)
  4. 2 stars6% (4)
  5. 1 star8% (6)

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Showing 41-50 of 71 reviews
Jun 6, 2022
Reviewer name: Josh373927749
4 out of 5 stars
4 out of 5 stars review

Seems to work fine

[This review was collected as part of a promotion.] Whoever owned my house before me did a night rough job installing the water heater and I was leaving for vacation. Seeing as how I don’t trust their handy work, I bought this thing to help monitor it. So far it seems to work as advertised. I can check the temperature in that area as well as receive alerts if it does flood in there. The peace of mind has been worth the buy.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Sep 8, 2023
Reviewer name: El woppo
5 out of 5 stars
5 out of 5 stars review

Great product, a must have for homes and businesse

Started off with one sensor and it worked flawlessly detecting a hot water tank leaking at my work. Allows for many workers'to have the app and get instant notifications once a leak happens. App has the ability to give more or less authority with actions which is nice too. Sends a email when problem is happening, also sends the temperature in the room if gets to cold or hot for pipes !!! After the success with first unit I've installed 4 more it's that good a product! I highly recommend this to save your place of prolonged water damage, the only issue I had a minor one was first connecting the app to each device. Sometimes I had to try couple times to get wifi to finish the install, take battery out and start process over when it freezes. In end they all connected and work great..not cheap but not overly expensive either considering what water damage would cost in the end Happy customer!!!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Jun 16, 2022
Reviewer name: AuntJess
4 out of 5 stars
4 out of 5 stars review

Seems to work like it should - it's okay

[This review was collected as part of a promotion.] Overall this Kidde water leak and freeze detector is good. Luckily I haven't had a leak or freeze, so I can really speak to its accuracy at detection for those types of things. If you want to use the cool features that go with this, you have to use their app. It'd be nice if they had an open API so it could be compatible with other apps.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise. Reach out to us at 1-800-880-6788 if there ever any issues or questions we can help you with or anything we can do for you.

May 21, 2022
Reviewer name: Clos077
4 out of 5 stars
4 out of 5 stars review

Great detector for peace of mind!

[This review was collected as part of a promotion.] This detector will be great for future peace of mind. When I needed to turn on my AC again going into this spring the drainage tube clogged and unfortunately the bobber did not turn it off. That meant that it flooded and caused damage to my floor and 2nd floor ceiling under it. Now with this detector I’ll know if it ever happens again and can shut it off! The detector itself works great, I tested it a couple times and it’s able to detect water very well. The app is also nice and easy to use. The only issue I had was connecting it to wifi took multiple tries and much longer than it should have with connectivity issues. Besides registration this would be 5 stars!!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

May 31, 2022
Reviewer name: caela89
5 out of 5 stars
5 out of 5 stars review

easy to install

[This review was collected as part of a promotion.] Very easy to install. works kinda like a fire detector. we live in the south so water is a bigger threat than freeze. it will be put to the test with this upcoming hurricane season. Hopefully it works like it should.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with

Apr 26, 2023
Reviewer name: confuzion
3 out of 5 stars
3 out of 5 stars review

good if you can get it to connect to the app....

i bought this for the app alarm and no matter what i did i could not get the device to connect to my wifi for hours. i continuously kept trying and it could not find the device even though it was right next to my phone and wifi. finally after it connected i tested it on a plate of water and worked instantly. but now i have a fear of the app not working. it does have a backup of working without the app still if the app fails which is good. it is a good product, would be 5 stars if the app connected easier. not sure if its just me or a common issue.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. The unit only stays in pairing mode for 15 minutes after being powered up, after which the wireless settings have to be reset to put it back into pairing mode for another 15 minutes. Could that be what happened? If you have issues again, please call us at 1-877-542-5471 while onsite and with the alarm

Jun 14, 2022
Reviewer name: oost15
4 out of 5 stars
4 out of 5 stars review

Easy to Set Up

[This review was collected as part of a promotion.] The Water Leak + Freeze Detector was easy to set-up and connect to my home network; although I'm not sure why it needed my location to set it up. Also, the detector does beep/chirp when first setting it up, which caught me off guard. Overall, the detector is small, compact and easy to place/hide. Fortunately, I haven't had to actually use the detector so I'm not sure how quickly it will actually detect water, but it does provide the temperature so that's easy to monitor.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. You can test the alarm on the back by taking something metal like a screwdriver and shorting the two contacts on the back. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 7, 2022
Reviewer name: Horderlynj
5 out of 5 stars
5 out of 5 stars review

Great feature

[This review was collected as part of a promotion.] Great new product from kiddie- a brand we trust. We put this under our water heater for ehe ability to detect leaks in the garage. I can’t attest to the durability or effectiveness. Like a smoke alarms this definitely gives us piece of mind.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank your for your praise. Call us at 1-800-880-6788 if there are ever any issues or questions.

Mar 9, 2023
Reviewer name: Texelena
4 out of 5 stars
4 out of 5 stars review

Peace of Mind

[This review was collected as part of a promotion.] If you're in the process of updating your kitchen or bathrooms, I would highly recommend this detector. It is easy to set up, compact and will provide you with the peace of mind that if something's wrong you will be alerted. I love that's not intrusive in the space.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.

May 23, 2022
Reviewer name: Hello Texas
5 out of 5 stars
5 out of 5 stars review

Great product

[This review was collected as part of a promotion.] The Kidde water leak/freeze detection is a real improvement over the basic leak detectors. It will warn you wherever you are in the world through your phone. This for as many detectors/properties you might want to monitor (user guide says 20 per network) Setting it up was really simple (requires 2.4G wifi only). A quick test demonstrated it works well, for leaking and freezing, message poping up on my phone, detailing device name and location. I have seen other devices types (as CO detectors) in same product line, that I will be happily adding in my home.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.