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Customer reviews for Kidde Smart Water Leak & Freeze Detector, Battery Powered for
Kidde Smart Water Leak & Freeze Detector, Battery Powered
4 out of 5 stars
stars
70 ratings70 reviews
  1. 5 stars51% (36)
  2. 4 stars24% (17)
  3. 3 stars10% (7)
  4. 2 stars6% (4)
  5. 1 star9% (6)

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Showing 31-40 of 70 reviews
Jun 16, 2022
Anonymous
4 out of 5 stars
4 out of 5 stars review

A great product idea

[This review was collected as part of a promotion.] This product has a great idea behind it, although I have yet to have an issue with water leaks or freezing temperatures so until that happens I won’t know if it actually works, lol. Hopefully if those issues arise it will alert me as it is supposed to. Overall, a great idea and if it works when the unfortunate time may come, it’s nice to know I will have a warning.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. The hope with a safety product is always that you will never need it because you will never have an emergency needing a safety product and that you will always be safe. We appreciate the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.

Feb 27, 2025
FrustratedinPA
1 out of 5 stars
1 out of 5 stars review

Can't Remove Battery Cover

Can't get the battery cover off to even start using it. Had to use a fork to get the screws out because they kept sinking back in. Then there's to tab to remove the battery cover. A very thin crack, can't get anything into it. Tried pressing all over, nothing. I'll have to return 2 of them.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Team

Hi there, thank you for taking the time to share your feedback with us. Please give us a call 1-800-880-6788 or email Kidde.Social.Care@carrier.com, and we'll be happy to take a closer look into this.

May 21, 2022
Clos077
4 out of 5 stars
4 out of 5 stars review

Great detector for peace of mind!

[This review was collected as part of a promotion.] This detector will be great for future peace of mind. When I needed to turn on my AC again going into this spring the drainage tube clogged and unfortunately the bobber did not turn it off. That meant that it flooded and caused damage to my floor and 2nd floor ceiling under it. Now with this detector I’ll know if it ever happens again and can shut it off! The detector itself works great, I tested it a couple times and it’s able to detect water very well. The app is also nice and easy to use. The only issue I had was connecting it to wifi took multiple tries and much longer than it should have with connectivity issues. Besides registration this would be 5 stars!!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Dec 13, 2024
House
2 out of 5 stars
2 out of 5 stars review

Update Status

I bought about a week ago for a ski house in upstate NY. I set this up before I left. I live about 3 hours away so when I got home the temp hadn't updated the status of the temperature at the ski house and their in lies the problem. It won't update the temperature for about 11-12 hours. All my WiFi connections are working as they should. That's too much time between updates. My pipes can freeze by then. It won't let you refresh to get an update when you open the app, you just have to wait until an update pops up and hope everything is alright. So there's no piece of mind. Ultimately I was going to install a WiFi thermostat but I'll have to do that ASAP because this device or maybe it's the app isn't trustworthy

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Jun 14, 2022
Rosedog
4 out of 5 stars
4 out of 5 stars review

Ease of mind

[This review was collected as part of a promotion.] My rental had a water problem and I got this to make sure there isn’t any leaks or if there are any leaks I would know ASAP. Pretty straight forward. download app, create profile, choose which product you purchased, scan QR code, put in battery, wait for it to sync. You NEED WI-FI for this to work. Pros: can use other products smoke detectors ect on one app & Battery comes with Cons: need WIFI to setup. Need tools to open back.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. We hope our product earns a 5 star rating from you with its quality and reliability. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 7, 2022
Horderlynj
5 out of 5 stars
5 out of 5 stars review

Great feature

[This review was collected as part of a promotion.] Great new product from kiddie- a brand we trust. We put this under our water heater for ehe ability to detect leaks in the garage. I can’t attest to the durability or effectiveness. Like a smoke alarms this definitely gives us piece of mind.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank your for your praise. Call us at 1-800-880-6788 if there are ever any issues or questions.

May 17, 2024
The Datanator
3 out of 5 stars
3 out of 5 stars review

Decent but one HUGE flaw.

I'm rating this product 4-stars under the assumption the devices will work if presented with proper conditions. That being said, there are flaws with this product from an end-user experience standpoint. There are two scenarios I've had to find workarounds for that should NOT be difficult to deal with. I purchased these detectors to alert to unwanted water. I really don't have any interest in temperature alarms. I placed the device next to the HVAC drip pan in my attic. With so many homes having HVAC equipment in attics, I'm shocked Kidde hasn't made an accommodation for the flaw I'm about to describe. This winter, we had temperatures drop to the single-digits. A somewhat rare occurrence in Georgia, but it happened. The freeze alarm went off as designed. I have no water lines in my attic. Nothing. Nada. I do NOT want a freeze alarm going off. It wakes people up, and creates unnecessary aggravation. SO... I opened the app to discover I can only "HUSH" the freeze alarm. 15 minutes later, the alarm sounds again... HUSH the alarm again, 15 minutes later, it alarms again. Over and over and over...... When temperatures drop AT NIGHT, the attic temps drop as well. And, there goes the freeze alarm. Over and over and over.... There is NO method to HUSH permanently. There is NO method to tell this thing to ignore temperature alarms. There is NO method to HUSH this thing even for 24 hours so I only have to HUSH it once a day. The ONLY way I was able to solve this nonsense was to climb into the attic and bring the device into the house so it would not alarm. So guess what? Now it is May and the Air Conditioning is running. Guess where my device is? Still inside the house because I haven't gotten around to climbing back up to the attic to put in in place again. You see the problem, Kidde? Think of your users when you are designing these things. This would be a simple firmware and software update to the device and app. A secondary - and very MINOR flaw I'm confident was driven by the finance folks in product development... the "GP" batteries are junk. I feel as if they are a risk of leaking battery goo in these devices. If you decide to buy these sensor devices, use quality batteries and save the "GP" junk batteries for the kids' toys.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Mar 9, 2023
Texelena
4 out of 5 stars
4 out of 5 stars review

Peace of Mind

[This review was collected as part of a promotion.] If you're in the process of updating your kitchen or bathrooms, I would highly recommend this detector. It is easy to set up, compact and will provide you with the peace of mind that if something's wrong you will be alerted. I love that's not intrusive in the space.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.

Jun 6, 2022
Gennaro
4 out of 5 stars
4 out of 5 stars review

Easy Usage!

[This review was collected as part of a promotion.] I bought this product about a month ago and am so happy I did! I wanted something to keep around the house to check for leaks in my house hold pipes. I noticed some water in the bottom of my bathroom cabinet and wasn't sure if it was just moisture from the bathroom or a potential leak in the pipe. I used the Kidde detector to check and there was a small leak in the pipe that seemed to have just started. I was so happy with the ease of use and performance, as well as the quality of the product. I know moving forward I will being using this product during winter months since my pipes tend to freeze, as well as using for any potential water leaks.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank your for your praise. Call us at 1-800-880-6788 if there are ever any issues or questions.

May 23, 2022
Rogheer
4 out of 5 stars
4 out of 5 stars review

Great safety detector

[This review was collected as part of a promotion.] I have used Kidde products for years. Another great product that I would recommend. It sounds if there's a leak nearby. I have not used it for the freeze feature yet, but that's a good thing as I haven't had to. It's very small and compact so doesn't look too bulky or obviously sticking out in the space

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.