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Customer reviews for Kidde Smart Water Leak & Freeze Detector, Battery Powered for
Kidde Smart Water Leak & Freeze Detector, Battery Powered
4 out of 5 stars
stars
70 ratings70 reviews
  1. 5 stars51% (36)
  2. 4 stars24% (17)
  3. 3 stars10% (7)
  4. 2 stars6% (4)
  5. 1 star9% (6)

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Showing 21-30 of 70 reviews
Jan 1, 2025
Water saver
4 out of 5 stars
4 out of 5 stars review

Works well and I trust it!!

I like the device and I get the floor temperature also but the app is lacking, I want a report a few times a day it seems to communicate only once every 24 hours when normal, I would like more adjustments and latitude. Please improve the app and less advertisements!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Dec 13, 2024
House
2 out of 5 stars
2 out of 5 stars review

Update Status

I bought about a week ago for a ski house in upstate NY. I set this up before I left. I live about 3 hours away so when I got home the temp hadn't updated the status of the temperature at the ski house and their in lies the problem. It won't update the temperature for about 11-12 hours. All my WiFi connections are working as they should. That's too much time between updates. My pipes can freeze by then. It won't let you refresh to get an update when you open the app, you just have to wait until an update pops up and hope everything is alright. So there's no piece of mind. Ultimately I was going to install a WiFi thermostat but I'll have to do that ASAP because this device or maybe it's the app isn't trustworthy

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
May 25, 2022
Anna94
5 out of 5 stars
5 out of 5 stars review

Fits in the palm of my hand

[This review was collected as part of a promotion.] This alarm is really tiny enough to fit in the palm of my hand. easy to place where you want it under the water heater or under a sink and with the app downloaded you get alerts when there is a leak or detect freeze. pretty convenient and easy to use.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 15, 2022
Thomptin94
4 out of 5 stars
4 out of 5 stars review

Easy to set

[This review was collected as part of a promotion.] This product I found very easy to set up. It is compact enough to fit anywhere and the alert system is at the perfect pitch to be able to hear. Performance so far from what I have seen is acceptable.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.

Jun 8, 2022
WadeQ
5 out of 5 stars
5 out of 5 stars review

Nice

[This review was collected as part of a promotion.] I really like this water and freeze detector. I like that it is battery powered so there is no wiring required. After having water leaks in the past I feel much better now that I have this. It will alert you if you have a leak or if temperatures are nearing freezing so that you don't have any frozen pipes. It's super easy to install. I think the quality and value of this detector is very good. I highly recommend.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank your for your praise. Call us at 1-800-880-6788 if there are ever any issues or questions.

Jan 2, 2023
RickRick
5 out of 5 stars
5 out of 5 stars review

Worked Perfectly!!

I bought a water leak detector a few weeks ago to put next to my air handler's drip pan in case the sump pump ran out of power and started leaking. Sure enough last week the alarm started going off and I got a push notification on my phone. Went into the garage and noticed a small amount of water draining onto the concrete floor. Was able to reset the GFI outlet to turn the pump back on and clean up the water before it had become a larger flood issue. Going to get a few more of these for my laundry room and under each sink.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. I'm glad our product was there when you needed it. We appreciate the praise! Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 14, 2022
Rosedog
4 out of 5 stars
4 out of 5 stars review

Ease of mind

[This review was collected as part of a promotion.] My rental had a water problem and I got this to make sure there isn’t any leaks or if there are any leaks I would know ASAP. Pretty straight forward. download app, create profile, choose which product you purchased, scan QR code, put in battery, wait for it to sync. You NEED WI-FI for this to work. Pros: can use other products smoke detectors ect on one app & Battery comes with Cons: need WIFI to setup. Need tools to open back.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. We hope our product earns a 5 star rating from you with its quality and reliability. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Jun 16, 2022
Anonymous
4 out of 5 stars
4 out of 5 stars review

A great product idea

[This review was collected as part of a promotion.] This product has a great idea behind it, although I have yet to have an issue with water leaks or freezing temperatures so until that happens I won’t know if it actually works, lol. Hopefully if those issues arise it will alert me as it is supposed to. Overall, a great idea and if it works when the unfortunate time may come, it’s nice to know I will have a warning.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. The hope with a safety product is always that you will never need it because you will never have an emergency needing a safety product and that you will always be safe. We appreciate the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.

Jun 5, 2022
Cory S
5 out of 5 stars
5 out of 5 stars review

Great peace of mind for an old basement

[This review was collected as part of a promotion.] I’m really excited to have this smart home connected water and freeze detector. We live in a very old home that was remade redone in the basement is prone to having water both ground water as well as cold temperatures having us connected to our Alexa makes me feel a lot better about the possibilities of either leak or freezing throughout the year easy to set up and will definitely recommend anyone

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

May 22, 2022
Lizzy J
5 out of 5 stars
5 out of 5 stars review

Set it and forget it!

[This review was collected as part of a promotion.] Wonderful to have the peace of mind this simple device brings to us in our basement! We bought an extra battery backup for our sum pump that we ended up returning after we found this device. It keeps us informed of the basement temperature, the presence of water and if there is a freeze risk! Side note….this is so easy to get setup!

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank your for your praise! Call us at 1-800-880-6788 if there are ever any issues or questions.