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Customer reviews for Kidde Smart Water Leak & Freeze Detector, Battery Powered for
Kidde Smart Water Leak & Freeze Detector, Battery Powered
4 out of 5 stars
stars
71 ratings71 reviews
  1. 5 stars51% (36)
  2. 4 stars24% (17)
  3. 3 stars11% (8)
  4. 2 stars6% (4)
  5. 1 star8% (6)

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Showing 11-20 of 71 reviews
Jun 14, 2022
Reviewer name: oost15
4 out of 5 stars
4 out of 5 stars review

Easy to Set Up

[This review was collected as part of a promotion.] The Water Leak + Freeze Detector was easy to set-up and connect to my home network; although I'm not sure why it needed my location to set it up. Also, the detector does beep/chirp when first setting it up, which caught me off guard. Overall, the detector is small, compact and easy to place/hide. Fortunately, I haven't had to actually use the detector so I'm not sure how quickly it will actually detect water, but it does provide the temperature so that's easy to monitor.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. You can test the alarm on the back by taking something metal like a screwdriver and shorting the two contacts on the back. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.

Mar 9, 2023
Reviewer name: Texelena
4 out of 5 stars
4 out of 5 stars review

Peace of Mind

[This review was collected as part of a promotion.] If you're in the process of updating your kitchen or bathrooms, I would highly recommend this detector. It is easy to set up, compact and will provide you with the peace of mind that if something's wrong you will be alerted. I love that's not intrusive in the space.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.

May 31, 2022
Reviewer name: caela89
5 out of 5 stars
5 out of 5 stars review

easy to install

[This review was collected as part of a promotion.] Very easy to install. works kinda like a fire detector. we live in the south so water is a bigger threat than freeze. it will be put to the test with this upcoming hurricane season. Hopefully it works like it should.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with

Feb 19, 2025
Reviewer name: Kidde Owner
3 out of 5 stars
3 out of 5 stars review

Almost a Great Product

The freeze alerts are not ideal for the southern states, where many water heaters are installed in the attic. The software needs to have an option to separate / control alert types. We were woken unnecessarily at 3am when the latest cold front arrived.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Team

Thank you for taking the time to share your thoughts. Your feedback means a great deal to us and will help us to continuously improve our Water Leak Detector products and service. If you need any assistance, please do not hesitate to give us a call at 1-800-880-6788 or email Kidde.Social.Care@carrier.com.

May 22, 2022
Reviewer name: Springles
4 out of 5 stars
4 out of 5 stars review

Good water leak detector

[This review was collected as part of a promotion.] Got this water detector because I recently had a floor drain backup and water came into the house (near indoor pool). Ive tested it and it seems to do what I need it to, making a loud alarm when it detects water, also a mobile alert. So far I haven't had a real life use to write about, hopefully I don't at all. My one issue was with setting up the app. I had a lot of trouble adding the device to the app. Couldn't figure out how to do it. My 11 year old came to the rescue and he added the device to the app and now it works fine. He also made some comment about how I'm such a millennial which was the first time I thought of millennials as not tech savvy. Would highly recommend if you need a water leak detector in a boiler room or for some other use.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank your for your praise. Call us at 1-800-880-6788 if there are ever any issues or questions.

Jun 15, 2022
Reviewer name: Kql273
4 out of 5 stars
4 out of 5 stars review

Simple setup

[This review was collected as part of a promotion.] I live in New England, so winters can get brutal. I have a toilet in the house that tends to freeze, so this Kidde leak and freeze detector is the perfect little device that will warn me before I get a frozen pipe. The 2 things you'll need for the setup is your phone and a phillips screwdriver to remove the battery cover. It would have been nice if it came with the screwdriver. The detector is quite small and can fit in small areas. The design is quite sleek, so it's not an eyesore even if it's visible wherever you place it.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with

Jun 15, 2022
Reviewer name: Thomptin94
4 out of 5 stars
4 out of 5 stars review

Easy to set

[This review was collected as part of a promotion.] This product I found very easy to set up. It is compact enough to fit anywhere and the alert system is at the perfect pitch to be able to hear. Performance so far from what I have seen is acceptable.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. We appreciate the praise. Call us at 1-800-880-6788 if there are ever any issues or questions we can help you with or anything we can do for you.

May 17, 2024
Reviewer name: The Datanator
3 out of 5 stars
3 out of 5 stars review

Decent but one HUGE flaw.

I'm rating this product 4-stars under the assumption the devices will work if presented with proper conditions. That being said, there are flaws with this product from an end-user experience standpoint. There are two scenarios I've had to find workarounds for that should NOT be difficult to deal with. I purchased these detectors to alert to unwanted water. I really don't have any interest in temperature alarms. I placed the device next to the HVAC drip pan in my attic. With so many homes having HVAC equipment in attics, I'm shocked Kidde hasn't made an accommodation for the flaw I'm about to describe. This winter, we had temperatures drop to the single-digits. A somewhat rare occurrence in Georgia, but it happened. The freeze alarm went off as designed. I have no water lines in my attic. Nothing. Nada. I do NOT want a freeze alarm going off. It wakes people up, and creates unnecessary aggravation. SO... I opened the app to discover I can only "HUSH" the freeze alarm. 15 minutes later, the alarm sounds again... HUSH the alarm again, 15 minutes later, it alarms again. Over and over and over...... When temperatures drop AT NIGHT, the attic temps drop as well. And, there goes the freeze alarm. Over and over and over.... There is NO method to HUSH permanently. There is NO method to tell this thing to ignore temperature alarms. There is NO method to HUSH this thing even for 24 hours so I only have to HUSH it once a day. The ONLY way I was able to solve this nonsense was to climb into the attic and bring the device into the house so it would not alarm. So guess what? Now it is May and the Air Conditioning is running. Guess where my device is? Still inside the house because I haven't gotten around to climbing back up to the attic to put in in place again. You see the problem, Kidde? Think of your users when you are designing these things. This would be a simple firmware and software update to the device and app. A secondary - and very MINOR flaw I'm confident was driven by the finance folks in product development... the "GP" batteries are junk. I feel as if they are a risk of leaking battery goo in these devices. If you decide to buy these sensor devices, use quality batteries and save the "GP" junk batteries for the kids' toys.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
Jan 23, 2025
Reviewer name: Dani
1 out of 5 stars
1 out of 5 stars review

Can’t remotely control

Once it gets below 39° it won’t tell me what the temperature is. It goes into alarm repeatedly and cannot be silenced permanently remotely so now it’s making noise and bothering my neighbors because I can’t get to that house right away. .KiddeEngineers didn’t think this one through

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
May 25, 2022
Reviewer name: Anna94
5 out of 5 stars
5 out of 5 stars review

Fits in the palm of my hand

[This review was collected as part of a promotion.] This alarm is really tiny enough to fit in the palm of my hand. easy to place where you want it under the water heater or under a sink and with the app downloaded you get alerts when there is a leak or detect freeze. pretty convenient and easy to use.

Review from Kidde
Helpful?1JH0HNCO70PM13931574088
reply from Kidde Product Support

Hello. Thank you for your review. Let us know at 1-800-880-6788 if there are questions or issues we can hep you with.