I bought my smoker in April 2025 and have had great success with it. It holds its set temperature very well and uses minimal amounts of pellets. The smoke box provides a way to add extra smoke as well. I had an issue with the thermocouple going out in November which can happen on any brand name. The customer service from Sam’s was great. They helped me get a replacement which was easy to change. It’s good to know that you’re going to get help when you have a problem!

I've been using a pellet grill for 5 years before getting this member's mark smoker. I cooked on a stick burner before that. I've had this one now for a year and have used it to grill, smoke, and roast. The double insulation holds temps and pellets last for long cooks, including overnight. One tip to using the smoke box, use smaller wood chunks or wood chips and don't overload the box. If cooking at lower temps (180-220), put the wood chunks in at start up instead of after the grill is heated.

This smoker was $499. Now it is $699. Might as well get a name brand smoker now.

It's my first smoker and I really like it! Keeps temps with only a few degrees difference of the set temp, even with the current AZ 110°+. Worth every penny.

I love this pellet smoker. I have had it for a year and it has been awesome. The smoker box helps add flavor. I use small chips and a torch to help light the box, as others have mentioned it is hard to get the box smoking at low temps. For 500 it was an awesome alternative to the expensive camp chef. I hope it goes on sale soon, 700 is too much.

Great value, large size. Just make sure clean up the ash buildup after cooking. Wish it can set to lower temperature like 175 F. 200 is too hot for beef jerky.

for this price this is so solid, get it you wont regret it. i waited over a year to get this and love it, basically the same as smokers 2 times the price, the induction burner is so nice for searing tri tips

I recently purchased this smoker and I can say that its an absolute tank. The assembly was easy but give yourself some time to put it together. After the initial burn, I have done a brisket and some ribs and couldn't be happier. The construction of the smoker and the double wall really kept the temperature consistent and the smoke tray really added the flavor I was looking for. I think I am really going to like this smoker

Poor choice for smoker and here's why. After cooking a verity of foods, burgers, roast and brisket the follow are the problems I experienced. It will not hold temperature at an acceptable range, it will deviate as much as 60 degrees +/-. The grease catch is under the cooker and behind the frame so it's hard to get to. The meat probes when setting side by side have a reading 20 degrees different from each other regardless of which port they are plugged into. These issues out weigh the heavy build, included cover and side burner. I returned mine and do not recommend this brand of grill / smoker.

Had the pellet grill since May 2024 and had about 5 smokes on it until I had issues with the temperature dropping during a smoke. I saw the reviews regarding Fair Game, the company that actually built and services the unit, having terrible service. I initially thought so until I left a voicemail and received a call back from Trent who left me a voicemail. He provided me with the email which is help@fairgameus.com, then from there he provided me with a solution by wanting to send a new motor and pellet rod. I told him not to send the motor yet because he sent me a pdf of how to change out the motor to prepare for it. I took it apart just to check and sent him a video. We spoke and decided that I would try to clear out the rod since it wasn’t a motor issue. I told him I would let him know how it goes. The purpose of this review is to inform other customers that Fair Game, namely Trent, has been on top of my issue from the day I left my voicemail. He wants to try everything to get the smoker going. Trust me, my first reaction was to return it and get either a refund or a new one. This smoker is great and built like a tank! Give Fair Game a chance before you return it to the club especially if you had temperature issues like me. I don’t work for Sam’s or Fair Game but want to see companies do well. Now there are situations when you’re at wits end and by all means do what you have to do. When I spoke with Trent, I had confidence that he had my back.