I am impressed with the quality of this grill. It is very heavy duty and well designed. The assembly instructions and the way the boxes are labeled is very well organized. Assembly is quite simple, however, the box is very heavy and the grill when assembled is also very heavy so potential buyers should plan accordingly for the weight of the box and finished product. The delivery of the grill is another story completely. The freight company that delivered my grill was terrible. They failed miserably on service and then lied to Sam's and to me with regard to their failed service. The driver apparently decided to end his day before completing my delivery so indicated that the address was incorrect, which was not the case. The driver then lied stating that he tried to reach me, but again that was not the case. There was no communication from the delivery company at all, so I waited 2 entire days for the delivery. The grill finally showed up 2 days past the original delivery date with a heavily damaged box. Fortunately the grill was packaged very well so there was no damage to the grill itself.

Had the pellet grill since May 2024 and had about 5 smokes on it until I had issues with the temperature dropping during a smoke. I saw the reviews regarding Fair Game, the company that actually built and services the unit, having terrible service. I initially thought so until I left a voicemail and received a call back from Trent who left me a voicemail. He provided me with the email which is help@fairgameus.com, then from there he provided me with a solution by wanting to send a new motor and pellet rod. I told him not to send the motor yet because he sent me a pdf of how to change out the motor to prepare for it. I took it apart just to check and sent him a video. We spoke and decided that I would try to clear out the rod since it wasn’t a motor issue. I told him I would let him know how it goes. The purpose of this review is to inform other customers that Fair Game, namely Trent, has been on top of my issue from the day I left my voicemail. He wants to try everything to get the smoker going. Trust me, my first reaction was to return it and get either a refund or a new one. This smoker is great and built like a tank! Give Fair Game a chance before you return it to the club especially if you had temperature issues like me. I don’t work for Sam’s or Fair Game but want to see companies do well. Now there are situations when you’re at wits end and by all means do what you have to do. When I spoke with Trent, I had confidence that he had my back.

This grill is amazing! It is big and well insulated. It smokes well and keeps the temperature well. It is easy to clean and easy to use. I would definitely purchase this grill again. The only thing that could make this grill better would be to put wheels on all four feet. We are taking the wheels off of old grill to put on this one to make it easier to move around because it is heavy!

This smoker is amazing. I have had 2 pellet grills in the past that were WAY more expensive. I did not like the uneven heating I experienced with them. This grill is heavier and better insulated. The grill grates are easy to clean and fit in the dishwasher. I've used it now for 2 months....cooking on it a couple of dozen times. Today, I made an overnight smoked brisket that was out of this world. If you're looking for a moderate priced pellet grill, look no further. You won't be disappointed.

Best product I have purchased in a long time. Extremely easy to use. My first cook was a brisket. It took six hours to cook and I felt like I should be doing something but the smoker did it all. Taste is beyond words. I offered my guests barbecue sauce to go with it, but no one used it because they did not want to cover the flavor of the brisket. One of my concerns was the outside temp when I started was was 40 degrees. No problem. It heated up quickly and held a steady temp for the whole cook. I am totally impressed with this smoker and can hardly wait to try all of the meats on it.

Absolutely fantastic pellet grill. This thing is built like a tank! Double wall construction so it holds temperature perfectly, and the added smoke box elevates this grill to a true smoker. I’m not exaggerating when I say that I was looking at grills that cost THREE TIMES what this one costs. I’m so glad I bought this one instead. I’ve made ribs, pork shoulder, brisket, burgers, brats, hotdogs, tri tip, corn, kebabs…it all comes out fantastic. If you’re thinking of purchasing, do it. You won’t be sorry.

I have had this grill for 4 months, smoked ribs, pork butts, pork belly, roasts and grilled steaks, chicken, dogs, etc. It works fantastic. The side burner is a plus for keeping the kitchen clean when sautéing or frying. I am floored by the amount of smoke flavor it produces. The only draw back I can see is that it is not WiFi enabled, however I purchased a great WiFi meat thermometer and have still spent less than half of the money I was planning to. Great construction and seems to be very well built

Product came with some minor damage to the lid and 1 leg. I was able to assemble the unit by myself with no issues. Unit went together easily and took about 2 hours. The only down side is it's flavor. While this is better than using a grill, it does not beat the flavor of a charcoal grill, even with the included smoke box. With that in mind the set and forget function is great for long cooks. This unit will be replacing my propane grill and possibly my charcoal grill. So far beef ribs and burgers have came out great but for bigger cuts of meat like cowboy steaks I have yet to get the full flavors from the smoke box using mesquite charcoal & apple wood. I've had plenty of experience with cooking but being my first pellet grill I am still experimenting with pellets and Wood chunks. I may try lump coal vs briquets to see if there is a difference and will be trying charcoal pellets as well. For those who don't like alot of smoke flavor and don't mind not being able to sear over fire/charcoal this grill is for you. *While the description states LCD controler, it does not specify if it's PID or time based. This is something to consider as the smoke box can contribute to higher temp spikes during the cook. Conclusion: compared to other pellet grills this seems like the best bang for your $. Cons: quality control - damaged lid & leg, chipes grate (I have yet to contact warranty), no info on controller (pid or time) Pros: easy to use, set and forget, Several cooks with 20lb bag of pellets, large cooking area, smoke box, construction seems to be good.

Excellent pellet smoker, very solidly built with a lot of stainless in the interior. The cover is also nice and heavy and a good addition since the smoker lives outside. Definitely recommended. Unfortunately my unit came with a cracked LCD display which I found after finishing assembly and removing the sticker over the display. This didn't prevent me from using the smoker, doing a high temp initial burn and then a smoke of a couple whole chickens and some salmon which came out very well as you can set it by "feel" after reading the directions and using a separate thermometer to check the temp it's running at. I emailed for warranty support, including a pic of the cracked display and received a rapid email response and a new display/control module arrived in about 3 days. It took 5 minutes 35 seconds to change out and now all is working well including the two temp probes. Most recent smoking success was with four nice NY Strip steaks (from Sam's). Salt and pepper and then smoke at 200F until ~120F internal temp reported by the probes. Then sear in a cast iron skillet on the induction side burner. When served there were multiple "Oooh wow" exclamations heard.

Preforms as described, I would suggest an additional pan of water during cooking to keep things moist , also you should cook things to the temperature you like and then sear to finish in a separate grill. I didn’t mind this combination as it worked beautifully. Did not give 5 stars due to wrong part in packaging. Contacted the manufacturer by number provided and it sent me to a website. That’s not a good sign. Either way, after emailing back and forth manufacturer sent correct part in days.