there was all stuck together. taste weird

Theses are not as good as the old brand. once heated the are dry and gross.

love them. sad that that they have not been in stock for almost a month or so.

These were too expensive to be this bad. I don't know if they were defective or mishandled or what. They came stuck together in such a hard clump that you couldn't separate them without damaging them or breaking them into pieces. Then when cooked the tops cooked and the bottom stays soggy. I've had the small box of soft pretzels like this from other stores that weren't this bad. Who has $11 to waste?

This year the pretzels have been terrible! I've purchased 20 boxes over the last 3 weeks for our Little League- every one of them smashed together, frozen hard as a rock (I joked with my family that they must have been frozen in the artic) & impossible to separate without damaging. It took 4 hours to prep 6 boxes onto trays - a job that usually takes 30-40min. Even the last box was still stuck. This is the 9th year I've been getting them at Sams for our Little League & have never had this problem before. It seems like a factory issue as other years they were neatly stacked in the same direction & no problem to separate. This year in addition to being smashed together they are also haphazardly packed in different directions. Hope they fix the problems.

First, the pretzels are about 1 1/2 size as the ones in the grocery store. They come in two separate bags. They looked like they had been packaged when they were still warm and they got all wrapped around each other before freezing or they thawed at some point, got pressed together and refrozen. The takeaway is that you cannot separate the frozen pretzels without breaking them. I had to reseal the plastic bag and let them thaw in the fridge. Then carefully separate the individual pretzels and using a Seal-A-Meal vacuum seal each pretzel individually before refreezing. I don't know how the thaw and refreeze (again) will affect the flavor or texture. I only know that if the quality of the packaging/storage is not improved I will not be buying them again.

When I first took the pretzels out of the box they were perfect. I put one bag in the house freezer and the other in the garage freezer. Later, when I decided to have a pretzel they were stuck together as others have mentioned. It was too difficult and destructive getting them separated, so I decided to store one bag in the fridge. Perfect! I am now enjoying my pretzels as intended. I love them with butter, salt, and mustard. I also liked them with butter and the cinnamon sugar powder that was included. Now that I have figured out the best way to store them, I will buy them again. They are an inexpensive and filling snack. Having a whole one is actually filling enough for me to consider it a whole meal.

I bought a box and I was excited to try these. Oh, how disappointing!! They were stuck together as if they were defrosted and frozen again. They were difficult to separate without breaking them. I heated two up per the directions and they tasted like a damp cardboard box. The rest of the box went into the trash dumpster, will never buy again

These pretzels were frozen all together. They came apart in pieces. I made one and it was tasteless and dry. Tasted old and expired. This is the second time I got this product in this condition. I will buy BAVERIAN pretzels from the grocery store. More expensive but better all around.

We have started getting complaints on the pretzels being not the best. Very hard to get apart when frozen, they come all smashed together. They rip apart. We didn't have this problem before.