We certainly appreciate your incredible loyalty over the years, Daniel, and we're sorry that you're feeling disappointed with our floss. We have strict quality checks in place to ensure that each container reaches you in the best possible condition, and our new micro-textured fiber is designed to deliver an effective yet gentle clean. As well, our floss has been thoroughly evaluated to be safe when used as directed. We'll be sure to pass your helpful feedback along, and we do recommend that you discontinue use of this particular product if you're experiencing any discomfort. It may be helpful to know that our Satin Floss, Satin Tape, and Essential Floss haven't undergone a fiber change, so we suggest giving one of these versions a try. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

We appreciate you taking the time to share your review. Your input is valuable, and we rely on consumer feedback like yours for ongoing improvements. We'll be sure to inform the development team of your preference for the original version. Should you have any questions or require further assistance, please feel free to call us at (800) 566-7252.

Hi Chris, we are so sorry to hear about what happened. It is not the experience we want you to have and really want to learn more. Please contact us at 1-800-566-7252.

Thank you for your long-standing loyalty, Bryan. We’re sorry to hear the new Glide Floss didn’t meet your expectations and understand your frustration with the difference, especially after using the previous version for so long. Please be assured that our products undergo many quality checks to ensure they reach you in perfect condition. We now use a microtextured fiber in our Glide floss designed to provide a better cleaning experience, but we recognize it’s not meeting your expectations. Your feedback is truly important to us, and we’d like to learn more about your experience and help you find a floss so you can continue your best flossing routine. Please call us at (800) 566-7252 so we can assist you further.

Thank you for leaving your review, Sarah. We’re so sorry to hear this floss didn’t meet your expectations. This isn’t the experience we want you to have, and we appreciate you bringing this to our attention. Please know our Glide Floss has been reformulated, and it now has a microtextured fiber designed to enhance its cleaning performance, so you may notice a difference in the scrubbing texture and feel. We regret this wasn't the case with your recent purchase. Your feedback truly matters to us, and we’d appreciate the opportunity to learn more and make it right. Please call us at (800) 566-7252 so we can assist you.

Firstly, thank you so much for being a loyal Oral-B Glide floss user. We're incredibly sorry to hear that this has been your experience with this new version. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums, so we wouldn't expect the damage that you experienced, nor do we expect it to get stuck. We have quality and safety checks in place to ensure this, and because of this experience, we ask that you discontinue using the floss and give us a call so we can collect some details and learn more. We can be reached at 800-566-7252.

Thanks for sharing your experience with Oral-B. We’re sorry to hear about what happened, because your comfort and safety are essential. This isn’t the experience we want you to have. Please contact us at 1 (800) 566-7252.<br />

Thanks for leaving your review on Oral-B Glide All-In-One Dental Floss, Joyce. Your loyalty to this product means a great deal to us, so we&#39;re very sorry you didn&#39;t have a better experience using the new version. We&#39;ll certainly share your report with both our Quality Assurance and Safety Teams. If you haven&#39;t already, please discontinue further use of this floss since it sticks between your teeth, and give us a call at (800) 566-7252. We&#39;ll be happy to help you get a different version on us, such as Oral-B Essential Floss, Satin Floss or Superfloss, which weren&#39;t involved in our reformulation.