Thank you for leaving your review. We’re so sorry to hear about your experience and understand your frustration, especially when you’re simply trying to floss. Our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn't met your expectations. Safety is our top priority, and our products are thoroughly evaluated to be safe when used as directed. If the floss is rough on your gums, we recommend discontinuing use. Your feedback is truly important to us, and we'll share your preference for the previous version with our team. We’d love the opportunity to learn more and help you find a new floss that will meet your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

Randy, you are correct that we have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred-resistant. To share more, we invite you to call us at (800) 566-7252.

Thank you for being a loyal Oral-B user, Peter. We’re sorry to hear that your recent purchase of All-In-One floss didn’t meet your expectations, and we understand your frustration, especially when you're simply trying to floss. Our products undergo many quality checks to ensure they reach you in perfect condition. Please know that our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your oral care needs. Your feedback is truly important to us, and we'll share it with our Quality Team. We’d like to learn more and make it right. Please call us at (800) 566-7252 so we can assist you further.