Thanks for sharing your feedback. It's disappointing that the floss is getting stuck in your crowns. We assure you this isn't something we'd expect, as our products undergo rigorous testing to be in a safe condition for your oral care routine, and clean effectively around oral appliances. We're sorry this wasn't your experience, and we recommend discontinuing use of these floss picks. We want to learn more about your product and share the details with our Safety and Quality Teams. For further assistance, call us at 1-800-566-7252, 9 am - 6 pm EST, Monday-Friday.

Thank you for your review, Maggie. Please be assured that our floss products go through many quality checks, and we strive to ensure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. Your feedback is invaluable, and we'll make sure it's shared with our Quality Team. We’d be happy to assist you further and help you find a floss so you can continue your flossing routine. Please call us at (800) 566-7252.

We're sorry to learn that the floss lid isn't closing properly after being opened. This is not the experience we want you to have, and we want to correct it. Please call us directly at 800 566 7252 so we can resolve this for you immediately.

Gman, firstly, thanks so much for being a loyal long-term Oral-B user. We're so incredibly sorry to hear about the experience you had with our new microtextured material. Please know that we have many quality and safety checks in place to ensure you have an exceptional flossing experience. However, we are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. For now, please discontinue using the floss and give us a call so we can collect some details for our team and help. Please call us at 800-566-7252.

Thanks for sharing your review of the new Oral-B Glide All-in-One Floss. We're sorry to hear it hurts you to floss, Rebecca. We hope you're doing okay. Please know that your oral care is our priority, and the new microtextured material underwent extensive testing and consumer monitoring to ensure it was safe and effective for daily use. This version of our Glide Floss is designed to be shred-resistant and have the ability to slide easily between tight spaces while providing a gentle yet powerful clean. We apologize for this experience and recommend you discontinue using this floss. We want to learn more about your product to share with the Quality Assurance Team and assist with your purchase. Please call us at 1-800-566-7252 to discuss this further.

We're very sorry for this experience with our Oral-B Glide All-In-One Floss. Our products go through extensive quality testing to ensure they reach you in perfect condition, but what you've described does not meet out high expectations. We'd like to gather some information for our Quality Team and try to make things right for you. Please give us a call at (800) 566-7252.

We're sorry to hear that a loyal Oral-B user like you is feeling disappointed. We did introduce our new micro-textured fiber, which is designed to glide through tight spaces with ease while providing an effective clean. We'll be sure to let our team know how you feel, and it may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss were not involved in this fiber change. Please give us a call at (800) 566-7252 if there's anything more we can assist you with.

We’re so sorry to hear that your floss is fraying and understand your frustration, especially when a product doesn’t perform the way you expect. Our Glide floss has been updated to a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your expectations. We’re aware of the fraying issue for some consumers and are actively working to make it stronger. Your feedback is truly important to us, and we’d love the opportunity to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.