Thanks for sharing your feedback. It's disappointing that the floss is getting stuck in your crowns. We assure you this isn't something we'd expect, as our products undergo rigorous testing to be in a safe condition for your oral care routine, and clean effectively around oral appliances. We're sorry this wasn't your experience, and we recommend discontinuing use of these floss picks. We want to learn more about your product and share the details with our Safety and Quality Teams. For further assistance, call us at 1-800-566-7252, 9 am - 6 pm EST, Monday-Friday.

Thank you for taking the time to leave a review. We know how important floss is to any oral care routine, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. We're committed to improving our products and value your feedback, which we will send to our Quality Team, including that you prefer the previous version. To share more about your experience, we invite you to give us a call at (800) 566-7252.

Thank you for your review of our All-In-One Floss. We're sorry to hear that our floss didn't meet your expectations. Please be assured that we conduct strict quality checks to ensure our products arrive in perfect condition and perform optimally. We're continuously improving our materials to deliver the best products possible to our customers. This has led to the transition to a new microtextured floss fiber that provides the same great clean you have come to expect from our floss products. We want all our customers to enjoy a convenient flossing experience, and we apologize that this wasn't the case with your recent purchase. Your feedback is valuable to us and will be shared with our Quality Team. We'd appreciate the opportunity to make this right and help you find a new floss that meets your oral care needs, such as our Complete Satin Floss, which is gentle on gums while releasing a burst of mint freshness. Please call us at (800) 566-7252 so that we can assist you further and gather more details for our review.

Thank you for your review, Maggie. Please be assured that our floss products go through many quality checks, and we strive to ensure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. Your feedback is invaluable, and we'll make sure it's shared with our Quality Team. We’d be happy to assist you further and help you find a floss so you can continue your flossing routine. Please call us at (800) 566-7252.

Gman, firstly, thanks so much for being a loyal long-term Oral-B user. We're so incredibly sorry to hear about the experience you had with our new microtextured material. Please know that we have many quality and safety checks in place to ensure you have an exceptional flossing experience. However, we are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. For now, please discontinue using the floss and give us a call so we can collect some details for our team and help. Please call us at 800-566-7252.

We're sorry to hear that a loyal Oral-B user like you is feeling disappointed. We did introduce our new micro-textured fiber, which is designed to glide through tight spaces with ease while providing an effective clean. We'll be sure to let our team know how you feel, and it may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss were not involved in this fiber change. Please give us a call at (800) 566-7252 if there's anything more we can assist you with.

We’re so sorry to hear that your floss is fraying and understand your frustration, especially when a product doesn’t perform the way you expect. Our Glide floss has been updated to a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your expectations. We’re aware of the fraying issue for some consumers and are actively working to make it stronger. Your feedback is truly important to us, and we’d love the opportunity to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

Thank you for taking the time to share your feedback. We&#39;re truly sorry for the disappointing experience with your recent order; this is certainly not the quality you should expect from us.<br />If possible, we would like to learn more about this. We would appreciate it if you could give us a call at 1-(800)-566-7252.