Thanks for sharing your feedback. It's disappointing that the floss is getting stuck in your crowns. We assure you this isn't something we'd expect, as our products undergo rigorous testing to be in a safe condition for your oral care routine, and clean effectively around oral appliances. We're sorry this wasn't your experience, and we recommend discontinuing use of these floss picks. We want to learn more about your product and share the details with our Safety and Quality Teams. For further assistance, call us at 1-800-566-7252, 9 am - 6 pm EST, Monday-Friday.

Hi LindaAnn, we appreciate your input and rely on consumer feedback, just like yours, for future improvements. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. That said, it’s clear this new texture hasn’t delivered the comfort you expect from a tape-style floss, and we understand your frustration. Please contact us at (800) 566-7252 so we can assist you.

Thank you for your review of our All-In-One Floss. We're sorry to hear that our floss didn't meet your expectations. Please be assured that we conduct strict quality checks to ensure our products arrive in perfect condition and perform optimally. We're continuously improving our materials to deliver the best products possible to our customers. This has led to the transition to a new microtextured floss fiber that provides the same great clean you have come to expect from our floss products. We want all our customers to enjoy a convenient flossing experience, and we apologize that this wasn't the case with your recent purchase. Your feedback is valuable to us and will be shared with our Quality Team. We'd appreciate the opportunity to make this right and help you find a new floss that meets your oral care needs, such as our Complete Satin Floss, which is gentle on gums while releasing a burst of mint freshness. Please call us at (800) 566-7252 so that we can assist you further and gather more details for our review.

Thank you for taking the time to leave a review. We know how important floss is to any oral care routine, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss now has a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. We're committed to improving our products and value your feedback, which we will send to our Quality Team, including that you prefer the previous version. To share more about your experience, we invite you to give us a call at (800) 566-7252.

Thank you for your loyalty and for taking the time to share your feedback. We're sorry to hear that the floss did not meet your expectations and that you were disappointed by the changes to the product. We understand how frustrating it can be when a product you've trusted no longer provides the experience you're accustomed to. We'd appreciate the opportunity to learn more about your experience and share your comments with our team. Please give us a call at (800) 566-7252, and we'd be happy to assist you.

Oral-B is continuously improving floss materials to ensure we deliver the best products. As a result, we've transitioned to a new microtextured floss fiber that's strong, smooth, shred-resistant, slides easily between teeth, and flexes to reach tight spaces, effectively removing tough plaque. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you continue to feel discomfort while flossing, we recommend to discontinue using the floss container. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Gman, firstly, thanks so much for being a loyal long-term Oral-B user. We're so incredibly sorry to hear about the experience you had with our new microtextured material. Please know that we have many quality and safety checks in place to ensure you have an exceptional flossing experience. However, we are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. For now, please discontinue using the floss and give us a call so we can collect some details for our team and help. Please call us at 800-566-7252.

Thank you for taking the time to share your feedback. We're truly sorry for the disappointing experience with your recent order; this is certainly not the quality you should expect from us. If possible, we would like to learn more about this. We would appreciate it if you could give us a call at 1-(800)-566-7252.