Oral-B is continuously improving floss materials to ensure we deliver the best products. As a result, we've transitioned to a new microtextured floss fiber that's strong, smooth, shred-resistant, slides easily between teeth, and flexes to reach tight spaces, effectively removing tough plaque. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you continue to feel discomfort while flossing, we recommend to discontinue using the floss container. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the floss felt plasticky and was rough on your gums. We’ll share your message with our Safety and Quality Teams. We recently transitioned to a micro-textured CleanTech floss formula that is designed to be strong, tear-resistant, and gentle. It also has a beeswax coating, allowing it to slide easily between teeth for a comfortable cleaning. We want to assure you that our floss products undergo thorough inspections to ensure you receive them in perfect condition and are safe to use as directed. Your safety is our top priority. Since the floss feels rough on your gums, we recommend discontinuing its use if you haven’t already done so. We want to learn more so we can provide the best assistance. Please call us at (800) 566-7252.

Thank you for sharing your experience with the new Oral-B Glide floss. We appreciate your feedback, and we will share it with our Quality and Research teams. We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. We’d be glad to help you pick up another package of Oral-B Glide All-In-One Mint Flavored Dental Floss, or a different version of our many floss options. Give us a call for more help with this, any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We know how frustrating it is to have breakage when you're trying to floss, Larry, so we're sorry to hear about your experience with our Oral-B Glide All-In-One Floss. We do lots of quality testing to try to prevent this kind of issue, so we'd like to learn more and try to make this right for you. Please give our team a call at (800) 566-7252.

We can imagine your surprise upon seeing a floss you weren't expecting, and we'd like to help, Bill. Oral-B continues improving floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and what didn't meet your expectations. When you're free, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We know how important it is to find a floss with a texture that works with your teeth, so we're sorry to hear you're unhappy with the new Oral-B Glide All-In-One Floss, and we'd like to help, Andrew. We're always improving our floss materials to ensure we deliver the best products. Recently, we've transitioned to a new microtextured floss fiber that slides easily between teeth and flexes to reach tight spaces while effectively removing plaque between teeth and gently cleaning below the gum line. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If gum discomfort continues, we recommend you discontinue using the floss container. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and see how we can help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for sharing your feedback, Jen. We’re sorry to hear that your experience has been so disappointing. We understand your frustration, especially when you’re simply trying to floss. Our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn't met your expectations. We’re aware of this issue for some consumers and are actively working to make it stronger with less shredding. Your feedback is truly important to us, and we'll share your preference for the previous version with our team. We’d love the opportunity to learn more and help you find a new floss that will meet your oral care needs. Please call us at (800) 566-7252 so we can assist you further.