Oral-B is continuously improving floss materials to ensure we deliver the best products. As a result, we've transitioned to a new microtextured floss fiber that's strong, smooth, shred-resistant, slides easily between teeth, and flexes to reach tight spaces, effectively removing tough plaque. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you continue to feel discomfort while flossing, we recommend to discontinue using the floss container. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for taking the time to share your feedback with us, Jay. We apologize for the frustration caused by the recent change to our floss, and we’ll share your message with our Quality Team. Oral-B strives to improve materials and deliver the best products. As a result, Oral-B is now using a CleanTech fiber that is micro-textured to provide the same benefits that you love. Rest assured that this product offers the same great clean that you have come to expect from Oral-B Glide Floss products. We still have a few floss products that were not part of this transition, such as our Oral-B Essential Floss, which features a wax coating that allows it to slide easily between teeth, cleaning areas a toothbrush can’t reach. We want to learn more and help you find a floss that works best for you. Please call us at (800) 566-7252.

We always want our consumers to have a convenient and comfortable flossing experience, and we are disheartened to hear that this has not been the case with your recent use of our Oral-B All-In-One Floss, Lee. All of our products go through extensive testing to ensure their quality and effectiveness, and this is not the level of performance we would expect. We have designed our new Cleantech Floss to be shred-resistant as well as be able to glide effortlessly through your teeth, and we will get the information that you have provided to our Quality Team. Since you are not enjoying your use of the new fiber, we would like to recommend giving our Oral-B Satin Floss a try, as this is still made with its original formula. We would love to learn more about your experience, so we are better able to assist you and encourage give our team a call at (800) 566-7252.

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the floss felt plasticky and was rough on your gums. We’ll share your message with our Safety and Quality Teams. We recently transitioned to a micro-textured CleanTech floss formula that is designed to be strong, tear-resistant, and gentle. It also has a beeswax coating, allowing it to slide easily between teeth for a comfortable cleaning. We want to assure you that our floss products undergo thorough inspections to ensure you receive them in perfect condition and are safe to use as directed. Your safety is our top priority. Since the floss feels rough on your gums, we recommend discontinuing its use if you haven’t already done so. We want to learn more so we can provide the best assistance. Please call us at (800) 566-7252.

We're sorry to hear that a loyal Oral-B user like you is feeling disappointed. We did introduce our new micro-textured fiber, which is designed to glide through tight spaces with ease while providing an effective clean. We'll be sure to let our team know how you feel, and it may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss were not involved in this fiber change. Please give us a call at (800) 566-7252 if there's anything more we can assist you with.

We’re so sorry to hear that your floss is fraying and understand your frustration, especially when a product doesn’t perform the way you expect. Our Glide floss has been updated to a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your expectations. We’re aware of the fraying issue for some consumers and are actively working to make it stronger. Your feedback is truly important to us, and we’d love the opportunity to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

We can imagine your surprise upon seeing a floss you weren't expecting, and we'd like to help, Bill. Oral-B continues improving floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and what didn't meet your expectations. When you're free, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We know how important it is to find a floss with a texture that works with your teeth, so we're sorry to hear you're unhappy with the new Oral-B Glide All-In-One Floss, and we'd like to help, Andrew. We're always improving our floss materials to ensure we deliver the best products. Recently, we've transitioned to a new microtextured floss fiber that slides easily between teeth and flexes to reach tight spaces while effectively removing plaque between teeth and gently cleaning below the gum line. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If gum discomfort continues, we recommend you discontinue using the floss container. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and see how we can help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.