We can imagine your surprise upon seeing a floss you weren't expecting, and we'd like to help, Bill. Oral-B continues improving floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and what didn't meet your expectations. When you're free, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thanks for sharing your experience, Randy. It's disappointing to know the floss gets stuck between your teeth. Our ingredients undergo rigorous testing to be safe and made of the highest-quality ingredients that will help brighten your smile, and hearing from you is very important to us. We're sharing this with the Safety Team and want to learn more about your experience and make this right. Call us at 1-800-566-7252, 9 am - 6 pm EST, Monday - Friday, for further assistance.

We know how important it is to find a floss with a texture that works with your teeth, so we're sorry to hear you're unhappy with the new Oral-B Glide All-In-One Floss, and we'd like to help, Andrew. We're always improving our floss materials to ensure we deliver the best products. Recently, we've transitioned to a new microtextured floss fiber that slides easily between teeth and flexes to reach tight spaces while effectively removing plaque between teeth and gently cleaning below the gum line. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If gum discomfort continues, we recommend you discontinue using the floss container. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and see how we can help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We always want our consumers to have a convenient experience when using our floss, and we are disappointed to hear this was not the case with your recent use of our Oral-B Glide All-In-One Dental Floss. All of our products go through numerous tests to ensure that they reach you in perfect condition, and for the floss to be getting tangled and shredding is not at all the performance that we would expect from our products. We would love a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.

Thank you for sharing your feedback, Jen. We’re sorry to hear that your experience has been so disappointing. We understand your frustration, especially when you’re simply trying to floss. Our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn't met your expectations. We’re aware of this issue for some consumers and are actively working to make it stronger with less shredding. Your feedback is truly important to us, and we'll share your preference for the previous version with our team. We’d love the opportunity to learn more and help you find a new floss that will meet your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

We are sorry to hear this about your floss container. We will forward this information to our quality team. In the meantime, please call us at 800-566-7252 so we can better assist you.

Thank you for taking the time to share your feedback. We're sorry to hear that the floss did not provide the experience you were expecting. We're sorry to hear that you found the floss to be stiffer and less comfortable than the version you had used in the past. Feedback like yours is valuable for us. Please give us a call at (800) 566-7252, and our team will be happy to assist you.

Thank you for sharing your feedback. We're sorry to hear that the floss did not meet your expectations. We're especially sorry to hear that the floss shredded previously and that the current version feels uncomfortable to use. Feedback like yours is extremely valuable, as it helps us better understand our consumers' experiences and preferences. We'd appreciate the opportunity to learn more about your experience and share your comments with our team. Please give us a call at (800) 566-7252.