We're disappointed to hear you aren't enjoying this floss, Alanna. This surely isn't the result we expect after extensive quality testing. So we can learn more, could you please give us a call at (800) 566-7252?

We're disappointed to hear this, Christine. Your feedback means a lot to us, so we'll be sure to pass this along to the rest of our team. If you'd like to share more, please give us a call at (800) 566-7252.

We're sorry to hear this, Bonnie. We can assure you that our floss has been thoroughly evaluated to be safe when used as directed. As well, we have strict quality checks in place to ensure that it reaches you in the best possible condition. We'd like to mention that our new microtextured fiber provides a noticeable clean while also delivering on comfort and strength. We'll be sure to share your comments with our team. As well, we do recommend that you discontinue use of this particular product if this has been your experience. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

We always want our consumers to have a convenient and comfortable flossing experience, and we are disheartened to hear that this has not been the case with your recent use of our Oral-B All-In-One Floss, Lee. All of our products go through extensive testing to ensure their quality and effectiveness, and this is not the level of performance we would expect. We have designed our new Cleantech Floss to be shred-resistant as well as be able to glide effortlessly through your teeth, and we will get the information that you have provided to our Quality Team. Since you are not enjoying your use of the new fiber, we would like to recommend giving our Oral-B Satin Floss a try, as this is still made with its original formula. We would love to learn more about your experience, so we are better able to assist you and encourage give our team a call at (800) 566-7252.

Bard, there's nothing more important to us than your complete satisfaction. With our quality and safety checks, this isn't what we expect due to the material the floss is made of. This material is a single strand or monofilament which allows the fiber to slid into tight spaces with minimal resistance so that it can easily and effectively clean along the sides of your teeth and along your gumline. This should also make it less likely to shred, so we're incredibly sorry to hear about this. For now, please discontinue using it and give us a call so we can make a detailed report to our teams and help you with this. We can be reached at 800-566-7252.

We’re sorry to hear that you’re not satisfied with the texture of our All-In-One Floss. All of our floss products undergo numerous quality checks, as well as extensive research and consumer testing, to ensure optimal performance and customer satisfaction. The new micro-textured fiber is designed to provide a noticeable cleaning experience while maintaining the comfort and strength that consumers trust from Glide floss. We understand that preferences vary from person to person, and we truly appreciate your feedback. We will take it into account when making improvements or designing future products and will share your comments with our Quality Team. We’d be happy to assist you in finding a floss that better meets your expectations. Please call us at (800) 566-7252.