Thank you for taking the time to share your feedback with us, Lily. We’re disheartened to hear that you found our new floss formula rigid and that it felt unpleasant to use. We’ll share your message with our Quality and Safety Teams. Oral-B is continually improving its materials and striving to deliver the best products. As a result, Oral-B is now using a CleanTech fiber that is micro-textured, shred-resistant, and gentle. We want to assure you that all our floss products are thoroughly tested throughout the manufacturing process to ensure they provide the best flossing experience and are safe when used as directed. We’re very sorry that wasn’t the case with your recent purchase. Your safety and comfort are our top priorities. Since the floss feels too rigid, making it unpleasant to use, we recommend discontinuing use of the product. We want to learn more so we can best assist you. Please call us at (800) 566-7252.

We are constantly striving to improve our great line-up of products, and we are disappointed to hear that your recent use of our Oral-B Glide All-In-One Floss did not live up to your previous experiences. Our new version is designed to slide easily between tight spaces while providing a gentle yet powerful clean, and we would expect you to have an enhanced cleaning with this product. As a dedicated user of our floss, you know that we take pride in the quality of our products, and we will share this information with our Quality Team. While most of our flosses have made the transition to this new fiber, we would like to recommend trying our Oral-B Satin Floss or our Oral-B Essential Floss, as these are both made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you, and invite you to give us a call at (800) 566-7252.

We're sorry to hear this, Bonnie. We can assure you that our floss has been thoroughly evaluated to be safe when used as directed. As well, we have strict quality checks in place to ensure that it reaches you in the best possible condition. We'd like to mention that our new microtextured fiber provides a noticeable clean while also delivering on comfort and strength. We'll be sure to share your comments with our team. As well, we do recommend that you discontinue use of this particular product if this has been your experience. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

We're so sorry you had this experience with our Oral-B Glide All-In-One Floss. We'd love to help, however, while also gathering some additional details on this product to share with our Quality Assurance team. Kindly give us a call at (800) 566-7252.

We're disappointed to hear this, Christine. Your feedback means a lot to us, so we'll be sure to pass this along to the rest of our team. If you'd like to share more, please give us a call at (800) 566-7252.

We're disappointed to hear you aren't enjoying this floss, Alanna. This surely isn't the result we expect after extensive quality testing. So we can learn more, could you please give us a call at (800) 566-7252?

We're sorry to hear you aren't enjoying this floss, Melissa. Your feedback is very important to us, so we're sharing this with the rest of our team. If you'd like to share more, please give us a call at (800) 566-7252.

We’re so sorry to hear that your floss is fraying and understand your frustration, especially when a product doesn’t perform the way you expect. Our Glide floss has been updated to a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your expectations. We’re aware of the fraying issue for some consumers and are actively working to make it stronger. Your feedback is truly important to us, and we’d love the opportunity to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

Thank you for being a loyal user of our floss and for taking the time to share your experience. We're sorry to hear that the containers from your recent purchase did not close properly. We understand how frustrating and inconvenient this can be, especially when you've relied on this product for years without issue. We'd like to learn more about what happened and share your feedback with our team. Please give us a call at (800) 566-7252, and we'll be happy to assist you.