We know how important it is to find a floss with a texture that works with your teeth, so we're sorry to hear you're unhappy with the new Oral-B Glide All-In-One Floss, and we'd like to help, Andrew. We're always improving our floss materials to ensure we deliver the best products. Recently, we've transitioned to a new microtextured floss fiber that slides easily between teeth and flexes to reach tight spaces while effectively removing plaque between teeth and gently cleaning below the gum line. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If gum discomfort continues, we recommend you discontinue using the floss container. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and see how we can help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thanks for sharing your experience, Randy. It's disappointing to know the floss gets stuck between your teeth. Our ingredients undergo rigorous testing to be safe and made of the highest-quality ingredients that will help brighten your smile, and hearing from you is very important to us. We're sharing this with the Safety Team and want to learn more about your experience and make this right. Call us at 1-800-566-7252, 9 am - 6 pm EST, Monday - Friday, for further assistance.

We’re very sorry about your experience, and thank you for your feedback, Charlotte. We understand how upsetting a texture update can be, and we're sorry the new Oral-B Glide All-In-One Mint Flavor Dental Floss isn’t working out for you. Your safety is our top priority, and we’d be glad to talk further with you about this purchase, to see if there's more we can do to help. Please call 1 (800) 566-7252, any Monday-Friday, from 9 AM to 6 PM EST.

Thank you for sharing your experience with the new Oral-B Glide floss. We appreciate your feedback, and we will share it with our Quality and Research teams. We understand that the change in texture may take some getting used to, and hope you’ll give the new Glide floss another chance. We’d be glad to help you pick up another package of Oral-B Glide All-In-One Mint Flavored Dental Floss, or a different version of our many floss options. Give us a call for more help with this, any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you for your long-standing loyalty, Bryan. We’re sorry to hear the new Glide Floss didn’t meet your expectations and understand your frustration with the difference, especially after using the previous version for so long. Please be assured that our products undergo many quality checks to ensure they reach you in perfect condition. We now use a microtextured fiber in our Glide floss designed to provide a better cleaning experience, but we recognize it’s not meeting your expectations. Your feedback is truly important to us, and we’d like to learn more about your experience and help you find a floss so you can continue your best flossing routine. Please call us at (800) 566-7252 so we can assist you further.

We're sorry to hear this, Bonnie. We can assure you that our floss has been thoroughly evaluated to be safe when used as directed. As well, we have strict quality checks in place to ensure that it reaches you in the best possible condition. We'd like to mention that our new microtextured fiber provides a noticeable clean while also delivering on comfort and strength. We'll be sure to share your comments with our team. As well, we do recommend that you discontinue use of this particular product if this has been your experience. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

We're disappointed to hear this, Christine. Your feedback means a lot to us, so we'll be sure to pass this along to the rest of our team. If you'd like to share more, please give us a call at (800) 566-7252.

We're disappointed to hear you aren't enjoying this floss, Alanna. This surely isn't the result we expect after extensive quality testing. So we can learn more, could you please give us a call at (800) 566-7252?

We're sorry to hear you aren't enjoying this floss, Melissa. Your feedback is very important to us, so we're sharing this with the rest of our team. If you'd like to share more, please give us a call at (800) 566-7252.