Thanks for sharing your feedback about the new Oral-B Glide dental floss, Phaedra, we&#39;re sorry to hear that the changes have made you and your family&#39;s flossing experience less enjoyable, especially after being a loyal customer.<br /><br />The new micro-textured fiber is designed to slide easily between tight spaces while providing a gentle yet powerful clean and it is also no longer formulated with PTFE. We understand that the change in texture may take some getting used to and hope you’ll give the new Glide floss another chance. <br /><br />We&#39;re truly sorry to hear that you’re considering switching brands. We hope to regain your trust and provide you with a better experience in the future. Please call us at (800) 566-7252, and we&#39;re happy to help you with the floss and find a version of floss that you and your family can use with ease. <br />

We understand the importance of finding the right floss for your oral care and can understand the frustration when a product you love is changed, Craig. We have transitioned our Oral-B Glide All-In-One Floss to our new Microtextured Fiber, and we are disappointed to hear that you are not enjoying it as much as the previous version. We have designed this floss to be shred-resistant and glide between those tight spaces between teeth, and this is not the level of performance that we would expect. We would like to recommend giving our Oral-B Essential Floss a try, as it is still made with its original formula. We would love a chance to learn more about your experience so we are better able to assist you and get additional information to our Quality Team, and invite you to give our team a call at (800) 566-7252.

Thank you for your loyalty and for taking the time to write your review. We understand your frustration over the recent changes to our floss, and we’ll share your message with our Quality Team. We have changed the material of our floss to a new micro-textured CleanTech fiber, designed to be shred-resistant, strong, and gentle. We want to assure you that our floss products undergo many quality checks throughout the manufacturing process to ensure they provide an optimal flossing experience. We&#39;re so sorry that wasn&#39;t the case with your recent purchase. We want to learn more and help you find a floss that will work best for you. Please call us at (800) 566-7252.

We strive to continuously improve our great line-up of products, and we are disappointed to hear that your recent use of our Oral-B Glide All-In-One Floss did not offer the same great experience that you have come to expect. The new Cleantech Fiber is designed to slide easily between tight spaces while providing a gentle yet powerful clean, and is made of soft, gentle nylon and elastic materials that offer triple-action cleaning. While most of our flosses have made the transition to this new fiber, we would like to recommend giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as they are both made with their original formula. We would love a chance to learn more about your experience and invite you to give our team a call at (800) 566-7252 so we are better able to assist you as well as gather some additional information for our Quality Team.

We’re sorry to hear that you’re not satisfied with the texture of our All-In-One Floss. All of our floss products undergo numerous quality checks, as well as extensive research and consumer testing, to ensure optimal performance and customer satisfaction. The new micro-textured fiber is designed to provide a noticeable cleaning experience while maintaining the comfort and strength that consumers trust from Glide floss. We understand that preferences vary from person to person, and we truly appreciate your feedback. We will take it into account when making improvements or designing future products and will share your comments with our Quality Team. We’d be happy to assist you in finding a floss that better meets your expectations. Please call us at (800) 566-7252.