We never want to leave such a loyal Oral-B consumer link yourself disappointed, and we're sorry you're unhappy with our new All-In-One Floss. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. So we can help you find a new favorite floss, please call us at (800) 566-7252.

Hi May! Thank you for sharing your feedback. We're truly sorry to hear the product hasn't met your expectations, and the lid issue you described is certainly not the quality we aim to deliver. We would love to look into this further for you. Please reach out to our support team directly at 1-(800) 566-7252.

We are truly sorry to hear that you are dissatisfied with our current floss, and that it's not gliding easily or providing a comfortable experience for you. We understand your preference for the previous version, and we regret that this formulation is not meeting your expectations. Your feedback regarding the texture and ease of use is very valuable to us. Please contact us directly at 800-566-7252 so we can learn more about your experience and assist you.

We are sorry you are not getting the experience you were expecting from Oral-B Glide All-In-One Mint Flavor Dental Floss. Please know that we have many quality checks in place to make sure your product is in great condition for you. We would like to look into this so please give us a call at (800) 566-7252.

We're very sorry to hear that you are completely unsatisfied with our new Oral-B dental floss. We understand your preference for the previous Glide floss, and we regret that our current product is not suitable for you. Please note that the branding change you observed was a design update made to this product and the floss ingredients were reformulated as well to enhance cleaning performance. Your feedback is valuable to us, and we appreciate you sharing your candid thoughts to us. If you would like to discuss this further or have any questions about our product range, please contact us at 800-566-7252, we'll be happy to assist you!

Thank you for your loyalty and for taking the time to share your feedback. We're sorry to hear that the floss did not meet your expectations. We understand how frustrating it can be when a product you've used for years no longer provides the experience you're accustomed to. Your feedback is important to us and helps us continue to improve our products. We'd like the opportunity to learn more about your experience and assist you further. Please give us a call at (800) 566-7252

Firstly, thank you so much for being a loyal Oral-B Glide floss user. We're incredibly sorry to hear that this has been your experience with this new version. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums, so we wouldn't expect the damage that you experienced, nor do we expect it to get stuck. We have quality and safety checks in place to ensure this, and because of this experience, we ask that you discontinue using the floss and give us a call so we can collect some details and learn more. We can be reached at 800-566-7252.