Thank you for sharing this with us, Raymond. Oral-B is always improving floss materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. So we can learn more about your experience and what didn't meet your expectations, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for your feedback on Oral-B Glide All-In-One Mint Flavor Dental Floss. Recently, our floss texture and design was updated, and it now features a micro-textured fiber designed for a gentle yet effective clean. Our Safety Team works hard to keep our products safe and comfortable when used as directed, because there’s nothing more important to us than you being safe. Because of what you’ve shared, we recommend discontinuing use of this floss, but keep it handy and contact us for more info. We’re here Mondays-Fridays, between 9 AM and 6 PM, and happy to further assist you with this purchase. Our number is 1 (800) 566-7252.

We're surprised to hear about this, Mary, as all our products and their packaging go through a strict quality control process before consumers receive them. Please call us at (800) 566-7252 and we'll be glad to help.

We’re sorry to hear your floss container isn't closing, Victoria. Please know our flosses go through many quality checks, and we strive to ensure that each one reaches you in perfect condition. Your feedback is important to us and will be shared with our team. We’d be happy to assist you further and make it right. When you have a moment, please call us at (800) 566-7252.

Hi Edgar, we appreciate your input and rely on consumer feedback, just like yours, for future improvements. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it is clear that this change has not met your expectations, and I understand how frustrating that can be. If you have any questions, or if we can help you further, please give us a call at (800) 566-7252.<br />

We sincerely apologize for the frustration caused by your order! While Sam&#39;s Club customer service (888)-746-7726 is best equipped to assist with purchases made via their platform, we truly regret any disappointment with our product. Your satisfaction and quality are paramount to Oral-B, so please don&#39;t hesitate to also call us at (800)-566-7252 if we can help make things right.