Thank you for your loyalty and for taking the time to write your review. We understand your frustration over the recent changes to our floss, and we’ll share your message with our Quality Team. We have changed the material of our floss to a new micro-textured CleanTech fiber, designed to be shred-resistant, strong, and gentle. We want to assure you that our floss products undergo many quality checks throughout the manufacturing process to ensure they provide an optimal flossing experience. We're so sorry that wasn't the case with your recent purchase. We want to learn more and help you find a floss that will work best for you. Please call us at (800) 566-7252.

Thank you for sharing your feedback, and we’re sorry to hear the floss has been cutting your gums and breaking. As you’ve noticed, we’ve recently transitioned to a new microtextured fiber to gently clean below the gumline, and we’re disheartened to learn this wasn’t the case, and we’ll share with our Safety Team that you’d like to see the old version return. The safety and quality of our products are our top priority, and all our flosses are thoroughly evaluated to be shred-resistant and safe when used as directed. We do recommend discontinuing use of the floss since it’s cutting your gums, and we ask that you please keep the product in the event we may need to retrieve it. We’d love for you to give us a call at (800) 566-7252, so we can collect some more information and help you find a floss that’s right for you.

Thank you for your long-standing loyalty, Bryan. We’re sorry to hear the new Glide Floss didn’t meet your expectations and understand your frustration with the difference, especially after using the previous version for so long. Please be assured that our products undergo many quality checks to ensure they reach you in perfect condition. We now use a microtextured fiber in our Glide floss designed to provide a better cleaning experience, but we recognize it’s not meeting your expectations. Your feedback is truly important to us, and we’d like to learn more about your experience and help you find a floss so you can continue your best flossing routine. Please call us at (800) 566-7252 so we can assist you further.

We strive to continuously improve our great line-up of products, and we are disappointed to hear that your recent use of our Oral-B Glide All-In-One Floss did not offer the same great experience that you have come to expect. The new Cleantech Fiber is designed to slide easily between tight spaces while providing a gentle yet powerful clean, and is made of soft, gentle nylon and elastic materials that offer triple-action cleaning. While most of our flosses have made the transition to this new fiber, we would like to recommend giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as they are both made with their original formula. We would love a chance to learn more about your experience and invite you to give our team a call at (800) 566-7252 so we are better able to assist you as well as gather some additional information for our Quality Team.

We’re sorry to hear that you’re not satisfied with the texture of our All-In-One Floss. All of our floss products undergo numerous quality checks, as well as extensive research and consumer testing, to ensure optimal performance and customer satisfaction. The new micro-textured fiber is designed to provide a noticeable cleaning experience while maintaining the comfort and strength that consumers trust from Glide floss. We understand that preferences vary from person to person, and we truly appreciate your feedback. We will take it into account when making improvements or designing future products and will share your comments with our Quality Team. We’d be happy to assist you in finding a floss that better meets your expectations. Please call us at (800) 566-7252.

We're sorry to hear you aren't enjoying this new floss version. Due to the extensive health, and safety tests this floss has undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using. Our team would like to hear more, and ask that you please hang on to this pack for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We appreciate your feedback, Jeffrey. We try to deliver quality floss in perfect condition when you receive it, and our new floss products have upgraded to a microtextured version that is still strong and shred-resistant. We're sorry your floss is shredding, and we're happy to help with your purchase and share this report with the Quality Team. Call us at 1-800-566-7252, M - F, 9 am to 6 pm EST for further assistance.

We're sorry to hear this, Denise, and want to assure you that we have many quality checks to ensure you get the best from Glide. We'd like to help as well as share your experience with our Quality Team. When you have a chance, please reach out to us at 800) 566-7252.

Thank you for sharing this with us, Raymond. Oral-B is always improving floss materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. So we can learn more about your experience and what didn't meet your expectations, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.