Thank you for sharing your feedback with us, Louise. We apologize that the Oral-B Glide All-in-One Floss doesn’t glide smoothly and tends to come apart. We’ll share your message with our Quality Team. We strive to improve materials to deliver the best products. We recently transitioned to a micro-textured CleanTech fiber, designed to be shred-resistant, strong, and slide easily between teeth for a gentle yet powerful clean. Please be assured that all our floss products are thoroughly inspected to ensure they arrive in perfect condition. We’re very sorry this wasn’t the case with your recent purchase. Please call us at (800) 566-7252 to ensure you receive the best assistance.

Bard, there's nothing more important to us than your complete satisfaction. With our quality and safety checks, this isn't what we expect due to the material the floss is made of. This material is a single strand or monofilament which allows the fiber to slid into tight spaces with minimal resistance so that it can easily and effectively clean along the sides of your teeth and along your gumline. This should also make it less likely to shred, so we're incredibly sorry to hear about this. For now, please discontinue using it and give us a call so we can make a detailed report to our teams and help you with this. We can be reached at 800-566-7252.