Thank you for sharing your feedback with us, Louise. We apologize that the Oral-B Glide All-in-One Floss doesn’t glide smoothly and tends to come apart. We’ll share your message with our Quality Team. We strive to improve materials to deliver the best products. We recently transitioned to a micro-textured CleanTech fiber, designed to be shred-resistant, strong, and slide easily between teeth for a gentle yet powerful clean. Please be assured that all our floss products are thoroughly inspected to ensure they arrive in perfect condition. We’re very sorry this wasn’t the case with your recent purchase. Please call us at (800) 566-7252 to ensure you receive the best assistance.

Thank you for taking the time to leave your review. We’re sorry to hear that you’re not satisfied with the All-In-One Floss. Please be assured that our products undergo many quality checks to ensure they perform their best. The new micro-textured fiber is designed to provide a noticeable cleaning experience while maintaining the comfort and strength you expect from Glide floss. We encourage users to allow some time to adjust to the new flossing experience. Your feedback is important to us and will be shared with our Quality Team. When you have a moment, please call us at (800) 566-7252; we'd be delighted to assist you further.

Oral-B is always improving floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. We're sorry to hear you're not a fan of our new All-In-One floss, and we'd like to learn more about your experience and what didn't meet expectations. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're disappointed to hear you aren't enjoying this floss. Your feedback is greatly appreciated, so we'll share this with the rest of our team. If you'd like to share more, give us a call at (800) 566-7252.