We're sorry to hear that a loyal Oral-B user like you had this experience, and we hope that you're doing well. We can assure you that our floss has been thoroughly evaluated to be safe when used as directed. As well, we have many quality checks in place to ensure that you can get the best possible results with it. We'd like to mention that our new microtextured fiber provides a noticeable clean while also delivering on comfort and strength. We'll be sure to share your comments with our team. As well, we do recommend that you discontinue use of this particular product if this has been your experience. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

Thanks for sharing your experience with Oral-B. We’re sorry to hear about what happened, because your comfort and safety are essential. This isn’t the experience we want you to have. Please contact us at 1 (800) 566-7252.

We're sorry to hear that you feel this way, as we do have many quality checks in place to ensure that you can enjoy the best possible results with our floss. Our new microtextured fiber provides a noticeable clean while also delivering on comfort and strength. We'll be sure to share your comments wiht the rest of our team, and we'd also like to learn more about your experience. Please give us a call at (800) 566-7252 when you can.

We always want to provide you with floss that easily Glides between your teeth, so we understand how frustrating it is when a product you've come to know and love has changed. We're always improving our floss to ensure we deliver the best products. As you've noticed, we've transitioned to a new CleanTech fiber that is micro-textured to provide the same benefits you love, flexes to reach tight spaces, and gently cleans below the gumline. We have many quality checks to ensure only the best products reach you, so this isn't what we'd expect. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience with the new Oral-B Glide All-In-One Floss and share this with our Quality Team. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear you aren't enjoying this new floss version. Due to the extensive health, and safety tests this floss has undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using. Our team would like to hear more, and ask that you please hang on to this pack for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We understand the importance of finding the right floss for your oral care and can understand the frustration when a product you love is changed, Craig. We have transitioned our Oral-B Glide All-In-One Floss to our new Microtextured Fiber, and we are disappointed to hear that you are not enjoying it as much as the previous version. We have designed this floss to be shred-resistant and glide between those tight spaces between teeth, and this is not the level of performance that we would expect. We would like to recommend giving our Oral-B Essential Floss a try, as it is still made with its original formula. We would love a chance to learn more about your experience so we are better able to assist you and get additional information to our Quality Team, and invite you to give our team a call at (800) 566-7252.

We're sorry to hear you aren't enjoying this new floss version. Due to the many quality tests this floss has undergone, this definitely isn't the result we expect. Our team would like to learn more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Thank you for your loyalty and for taking the time to write your review. We understand your frustration over the recent changes to our floss, and we’ll share your message with our Quality Team. We have changed the material of our floss to a new micro-textured CleanTech fiber, designed to be shred-resistant, strong, and gentle. We want to assure you that our floss products undergo many quality checks throughout the manufacturing process to ensure they provide an optimal flossing experience. We're so sorry that wasn't the case with your recent purchase. We want to learn more and help you find a floss that will work best for you. Please call us at (800) 566-7252.

We always want to provide you with floss that easily glides between your teeth, so we understand how frustrating it is when you're unable to floss with ease, and we'd like to help. We're continuously improving our floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. With the many quality checks we have in place, this isn't the experience we'd expect, and we'd like to learn more and see how we can help further. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to learn more about your experience to help, as well as share this with our Quality team. When you have a minute, please get in touch with us at (800) 566-7252.