Thank you so much for your review. We're incredibly sorry to hear about this. This new micro-textured material should be durable and shred resistant, so we'd like to connect and help. Please call us at 800-566-7252.

We're sorry to hear that a loyal user like you has had this experience with our floss, Patricia. We have many quality checks in place to ensure that you can use our floss with ease, and our new micro-textured fiber has been designed to slide between tight spaces easily while also being comfortable to use. We'll make sure that your feedback is passed along, and it may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss haven't undergone a material change, so we suggest giving one of these versions a try. If you'd like any further assistance, please give us a call at 800-566-7252.

Henry, we're so incredibly sorry to hear that you thought this was a downgrade comparable to fishing line. We're always looking for ways to improve our products, so we recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued, so we'd like nothing more than to connect about this. We can be reached at 800-566-7252.

Thank you for taking the time to review our Oral-B Glide All-In-One Floss. We're incredibly sorry that this has been your experience with this new version. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. Because of the experience you had, we recommend discontinuing use. We'd really like to collect some details for our Safety Team and help. Please call us at 800-566-7252.

We're sorry to hear you had a negative experience, Sabrina. Please know that we've done extensive testing on our floss before introducing any new changes, and the new microtextured material is designed to slide more smoothly between teeth and clean more efficiently. What you described isn't something we'd expect. Please set your floss aside so we can gather some details for our Quality Assurance Team and give us a call at 1-800-566-7252, M - F, 9 am to 6 pm EST for further assistance.

Thank you for leaving your review, Sarah. We’re so sorry to hear this floss didn’t meet your expectations. This isn’t the experience we want you to have, and we appreciate you bringing this to our attention. Please know our Glide Floss has been reformulated, and it now has a microtextured fiber designed to enhance its cleaning performance, so you may notice a difference in the scrubbing texture and feel. We regret this wasn't the case with your recent purchase. Your feedback truly matters to us, and we’d appreciate the opportunity to learn more and make it right. Please call us at (800) 566-7252 so we can assist you.