Oral-B is continuously improving floss materials to ensure we deliver the best products. As a result, we've transitioned to a new microtextured floss fiber that's strong, smooth, shred-resistant, slides easily between teeth, and flexes to reach tight spaces, effectively removing tough plaque. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you continue to feel discomfort while flossing, we recommend to discontinue using the floss container. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the floss felt plasticky and was rough on your gums. We’ll share your message with our Safety and Quality Teams. We recently transitioned to a micro-textured CleanTech floss formula that is designed to be strong, tear-resistant, and gentle. It also has a beeswax coating, allowing it to slide easily between teeth for a comfortable cleaning. We want to assure you that our floss products undergo thorough inspections to ensure you receive them in perfect condition and are safe to use as directed. Your safety is our top priority. Since the floss feels rough on your gums, we recommend discontinuing its use if you haven’t already done so. We want to learn more so we can provide the best assistance. Please call us at (800) 566-7252.

We have made a recent change to our Oral-B Glide Floss and are now using our CleanTech microtextured design, which helps provide the same benefits you love. We've done lots of testing to deliver a noticeable cleaning experience while delivering the comfort and strength you expect. We're sorry this wasn't the case with your recent experience, as our products go through many quality checks to ensure they reach you in perfect condition. We'll make sure to share this with our Quality Team, including that you'd like to see the previous version return. We want to make this right, so please give us a call at (800) 566-7252 when you can so we can gather more information and help further.

We always want our consumers to have a convenient and comfortable flossing experience, and we are disheartened to hear that this has not been the case with your recent use of our Oral-B All-In-One Floss, Lee. All of our products go through extensive testing to ensure their quality and effectiveness, and this is not the level of performance we would expect. We have designed our new Cleantech Floss to be shred-resistant as well as be able to glide effortlessly through your teeth, and we will get the information that you have provided to our Quality Team. Since you are not enjoying your use of the new fiber, we would like to recommend giving our Oral-B Satin Floss a try, as this is still made with its original formula. We would love to learn more about your experience, so we are better able to assist you and encourage give our team a call at (800) 566-7252.

Thank you for sharing your feedback, Jen. We’re sorry to hear that your experience has been so disappointing. We understand your frustration, especially when you’re simply trying to floss. Our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn't met your expectations. We’re aware of this issue for some consumers and are actively working to make it stronger with less shredding. Your feedback is truly important to us, and we'll share your preference for the previous version with our team. We’d love the opportunity to learn more and help you find a new floss that will meet your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

Firstly, thank you so much for being a loyal Oral-B Glide floss user. We're incredibly sorry to hear that this has been your experience with this new version. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums, so we wouldn't expect the damage that you experienced, nor do we expect it to get stuck. We have quality and safety checks in place to ensure this, and because of this experience, we ask that you discontinue using the floss and give us a call so we can collect some details and learn more. We can be reached at 800-566-7252.

Thank you for taking the time to share your feedback with us, Lily. We’re disheartened to hear that you found our new floss formula rigid and that it felt unpleasant to use. We’ll share your message with our Quality and Safety Teams. Oral-B is continually improving its materials and striving to deliver the best products. As a result, Oral-B is now using a CleanTech fiber that is micro-textured, shred-resistant, and gentle. We want to assure you that all our floss products are thoroughly tested throughout the manufacturing process to ensure they provide the best flossing experience and are safe when used as directed. We’re very sorry that wasn’t the case with your recent purchase. Your safety and comfort are our top priorities. Since the floss feels too rigid, making it unpleasant to use, we recommend discontinuing use of the product. We want to learn more so we can best assist you. Please call us at (800) 566-7252.

We are constantly striving to improve our great line-up of products, and we are disappointed to hear that your recent use of our Oral-B Glide All-In-One Floss did not live up to your previous experiences. Our new version is designed to slide easily between tight spaces while providing a gentle yet powerful clean, and we would expect you to have an enhanced cleaning with this product. As a dedicated user of our floss, you know that we take pride in the quality of our products, and we will share this information with our Quality Team. While most of our flosses have made the transition to this new fiber, we would like to recommend trying our Oral-B Satin Floss or our Oral-B Essential Floss, as these are both made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you, and invite you to give us a call at (800) 566-7252.

We can imagine your surprise upon seeing a floss you weren't expecting, and we'd like to help, Bill. Oral-B continues improving floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience and what didn't meet your expectations. When you're free, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.