Thank you for sharing your feedback, Jen. We’re sorry to hear that your experience has been so disappointing. We understand your frustration, especially when you’re simply trying to floss. Our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn't met your expectations. We’re aware of this issue for some consumers and are actively working to make it stronger with less shredding. Your feedback is truly important to us, and we'll share your preference for the previous version with our team. We’d love the opportunity to learn more and help you find a new floss that will meet your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

We always want our consumers to have a convenient experience when using our floss, and we are disappointed to hear this was not the case with your recent use of our Oral-B Glide All-In-One Dental Floss. All of our products go through numerous tests to ensure that they reach you in perfect condition, and for the floss to be getting tangled and shredding is not at all the performance that we would expect from our products. We would love a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality Team, and encourage you to give us a call at (800) 566-7252.

We're sorry to hear that a loyal Oral-B user like you is feeling disappointed. We did introduce our new micro-textured fiber, which is designed to glide through tight spaces with ease while providing an effective clean. We'll be sure to let our team know how you feel, and it may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss were not involved in this fiber change. Please give us a call at (800) 566-7252 if there's anything more we can assist you with.

Hi May! Thank you for sharing your feedback. We're truly sorry to hear the product hasn't met your expectations, and the lid issue you described is certainly not the quality we aim to deliver. We would love to look into this further for you. Please reach out to our support team directly at 1-(800) 566-7252.

We’re so sorry to hear that your floss is fraying and understand your frustration, especially when a product doesn’t perform the way you expect. Our Glide floss has been updated to a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your expectations. We’re aware of the fraying issue for some consumers and are actively working to make it stronger. Your feedback is truly important to us, and we’d love the opportunity to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with the new Glide Floss and that it’s not the same product after years of use. When designing our products, extensive market research and consumer testing are done to create features that we think you’ll love. We recognize that preferences vary, so we appreciate you sharing and will pass your comment along to our team. We’d like the opportunity to learn more about your experience and help you in finding a floss that suits your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

Thank you for your review, Maggie. Please be assured that our floss products go through many quality checks, and we strive to ensure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. Your feedback is invaluable, and we'll make sure it's shared with our Quality Team. We’d be happy to assist you further and help you find a floss so you can continue your flossing routine. Please call us at (800) 566-7252.

We're sorry to hear you aren't enjoying this floss, Melissa. Your feedback is very important to us, so we're sharing this with the rest of our team. If you'd like to share more, please give us a call at (800) 566-7252.