We're sorry to hear you aren't enjoying this new floss version. Due to the extensive health, and safety tests this floss has undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using. Our team would like to hear more, and ask that you please hang on to this pack for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We appreciate you being a loyal user of our floss, and we're sorry to hear that this has been your experience with it. We do have many quality checks in place to ensure our floss reaches you in the best possible condition, and our new micro-textured fiber is designed to provide an effective clean with ease. Your comments will be passed along, and we'd also like to learn more about your experience. Please give us a call at (800) 566-7252 when you're able.

Firstly, thank you so much for being an Oral-B/Glide Floss user for many years. We're incredibly sorry to this has been your experience with our new microtextured fiber. We recently reformulated it aiming to enhance cleaning performance while being gentle on gums. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. Your details can help us a lot, so we'd love to connect. Please call us at 800-566-7252.