Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with the new Glide Floss and that it’s not the same product after years of use. When designing our products, extensive market research and consumer testing are done to create features that we think you’ll love. We recognize that preferences vary, so we appreciate you sharing and will pass your comment along to our team. We’d like the opportunity to learn more about your experience and help you in finding a floss that suits your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

Thank you for taking the time to share your feedback with us. We’re sorry to hear that the floss felt plasticky and was rough on your gums. We’ll share your message with our Safety and Quality Teams. We recently transitioned to a micro-textured CleanTech floss formula that is designed to be strong, tear-resistant, and gentle. It also has a beeswax coating, allowing it to slide easily between teeth for a comfortable cleaning. We want to assure you that our floss products undergo thorough inspections to ensure you receive them in perfect condition and are safe to use as directed. Your safety is our top priority. Since the floss feels rough on your gums, we recommend discontinuing its use if you haven’t already done so. We want to learn more so we can provide the best assistance. Please call us at (800) 566-7252.

We appreciate your feedback, Jeffrey. We try to deliver quality floss in perfect condition when you receive it, and our new floss products have upgraded to a microtextured version that is still strong and shred-resistant. We're sorry your floss is shredding, and we're happy to help with your purchase and share this report with the Quality Team. Call us at 1-800-566-7252, M - F, 9 am to 6 pm EST for further assistance.

We always want our consumers to have a convenient and comfortable flossing experience, and we are disheartened to hear that this has not been the case with your recent use of our Oral-B All-In-One Floss, Lee. All of our products go through extensive testing to ensure their quality and effectiveness, and this is not the level of performance we would expect. We have designed our new Cleantech Floss to be shred-resistant as well as be able to glide effortlessly through your teeth, and we will get the information that you have provided to our Quality Team. Since you are not enjoying your use of the new fiber, we would like to recommend giving our Oral-B Satin Floss a try, as this is still made with its original formula. We would love to learn more about your experience, so we are better able to assist you and encourage give our team a call at (800) 566-7252.

We have made a recent change to our Oral-B Glide Floss and are now using our CleanTech microtextured design, which helps provide the same benefits you love. We've done lots of testing to deliver a noticeable cleaning experience while delivering the comfort and strength you expect. We're sorry this wasn't the case with your recent experience, as our products go through many quality checks to ensure they reach you in perfect condition. We'll make sure to share this with our Quality Team, including that you'd like to see the previous version return. We want to make this right, so please give us a call at (800) 566-7252 when you can so we can gather more information and help further.

Thank you for taking the time to share your feedback with us, Jay. We apologize for the frustration caused by the recent change to our floss, and we’ll share your message with our Quality Team. Oral-B strives to improve materials and deliver the best products. As a result, Oral-B is now using a CleanTech fiber that is micro-textured to provide the same benefits that you love. Rest assured that this product offers the same great clean that you have come to expect from Oral-B Glide Floss products. We still have a few floss products that were not part of this transition, such as our Oral-B Essential Floss, which features a wax coating that allows it to slide easily between teeth, cleaning areas a toothbrush can’t reach. We want to learn more and help you find a floss that works best for you. Please call us at (800) 566-7252.

We're sorry to hear you aren't enjoying this new floss version. Due to the extensive health, and safety tests this floss has undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using. Our team would like to hear more, and ask that you please hang on to this pack for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.