Jerry, we're sorry to learn you've had troubles dispensing our All In One Floss, and that your gums are shredded. Your safety is very important to us, and we hope you're feeling better very soon. Please know, we have many quality and safety checks in place to ensure our products reach you in top condition, and that they're safe to use. If you haven't already, please discontinue using this package of floss. So we can help further, please call us at (800) 566-7252.

Lisa, thank you for taking the time to review our new floss. We&#39;re sorry to hear that your experience has been so disappointing and that the product feels different from what you have come to expect.<br /><br />We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. Extensive quality and safety testing was done to ensure this. However, it’s clear that this change hasn’t met your expectations, and we understand how frustrating that can be, especially if the floss shreds and breaks in two when trying to use it. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. For now, please discontinue using it as we&#39;d like to connect and gather some details about your experience to share with our Quality Team, and help you out. Please call us at 800-566-7252.

Firstly, thank you so much for being a loyal Oral-B user. We're incredibly sorry to hear that you're not a fan of this new material. We're always looking for ways to improve our products, so we recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. We are aware that shredding is a problem some consumers are seeing, and we're actively working towards improving it. We'd like to connect and assist you further. Please call us at 800-566-7252.