Thank you for sharing your feedback. We’re sorry to hear that you’re disappointed with the new Glide Floss and that it’s not the same product after years of use. When designing our products, extensive market research and consumer testing are done to create features that we think you’ll love. We recognize that preferences vary, so we appreciate you sharing and will pass your comment along to our team. We’d like the opportunity to learn more about your experience and help you in finding a floss that suits your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

We are truly sorry to learn that our floss is separating during use, causing you dissatisfaction. We understand your disappointment, especially as a long-standing customer who previously considered Oral-B to have the best floss. We regret that this issue is impacting your experience. Your long-term loyalty and feedback are very valuable to us. Please contact us directly at 800-566-7252 so we can discuss this and assist you.

We apologize for any trouble this has caused and thank you for bringing it to our attention. We will document this and share it with our quality team. Please give us a call at 800-566-7252, we are here for you Philip!

Thank you for your review, Maggie. Please be assured that our floss products go through many quality checks, and we strive to ensure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. Your feedback is invaluable, and we'll make sure it's shared with our Quality Team. We’d be happy to assist you further and help you find a floss so you can continue your flossing routine. Please call us at (800) 566-7252.

Hi Chris, we are so sorry to hear about what happened. It is not the experience we want you to have and really want to learn more. Please contact us at 1-800-566-7252.

We appreciate you taking the time to share your review. Your input is valuable, and we rely on consumer feedback like yours for ongoing improvements. We'll be sure to inform the development team of your preference for the original version. Should you have any questions or require further assistance, please feel free to call us at (800) 566-7252.

We're so sorry to learn you're unhappy with the texture of our All-In-One Floss, and that you've experienced pain. Your safety is very important to us, and this isn't what we'd expect. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. Based on your experience, we recommend you discontinue using this floss, and ask that you hold onto it in the event our Safety Team would like to collect it. So we can help you further, please give us a call at (800) 566-7252.

Thank you for reaching out and sharing your experience! We recently had a formula change, and we are truly sorry to hear about the discomfort this has caused you. This is definitely not what we aim for. If you have a moment, we would love to better understand what happened. Please give us a call at 1-(800) 566-7252.