We're sorry to hear you aren't enjoying this new floss version. Due to the extensive health, and safety tests this floss has undergone, this definitely isn't the result we expect. Your well-being is very important to us, so we recommend to discontinue using. Our team would like to hear more, and ask that you please hang on to this pack for 2 weeks in case we'd like to retrieve it. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

We appreciate you giving this floss a try, and sharing your thoughts with us. If you ever have questions or would like to share more, you're welcome to give us a call at (800) 566-7252.

We're truly sorry to learn your All-In-One Floss has been getting stuck in your teeth and shredding. Your loyalty is truly valued, and your safety and comfort is very important to us. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. If you find the floss getting stuck between your teeth, we recommend discontinuing use. Your oral health and comfort are our top priorities, and we take all reports of adverse effects very seriously. We'd really like to share your feedback with our safety team. So we can be of further help, please call us at (800) 566-7252.

Thank you for your loyalty and feedback, Patricia. We’re sorry to hear that your recent purchase of the floss didn’t meet your expectations, and we understand how frustrating it can be when a product you’ve used for years changes. Our products undergo many quality checks to ensure they reach you in perfect condition. Please know that our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your expectations. Your feedback is valuable to us, and we’d love the opportunity to learn more. Please call us at (800) 566-7252 so we can assist you further.

We appreciate you taking the time to share your feedback, and we're sorry to hear that you feel this way about our floss. We do have many quality checks in place to ensure that it reaches you in the best possible condition, and we also put a lot of thought into creating features that we think you'll like. Our new micro-textured fiber is designed for durability, comfort, and an effective clean, and we'll be sure to share your comments with our team. If you'd prefer a floss that hasn't undergone any recent changes, we recommend giving our Satin Tape, Satin Floss, or Essential Floss a try. Please give us a call at (800) 566-7252 if there's anything more we can assist you with.

Jerry, we're sorry to learn you've had troubles dispensing our All In One Floss, and that your gums are shredded. Your safety is very important to us, and we hope you're feeling better very soon. Please know, we have many quality and safety checks in place to ensure our products reach you in top condition, and that they're safe to use. If you haven't already, please discontinue using this package of floss. So we can help further, please call us at (800) 566-7252.

We’re sorry that a loyal Oral-B user like you had this experience with our floss, and that it’s been breaking apart and getting stuck between your teeth. We have strict quality checks in place to ensure that our floss reaches you in the best possible condition, and our new micro-textured fiber is designed for durability, and can slide between tight spaces with ease. We also can assure you that our floss has been thoroughly evaluated to be safe when used as directed. We’ll make sure that your comments are shared with the rest of our team, and we do recommend that you discontinue use of this particular product if the floss is getting stuck between your teeth. We’d like to mention that our Satin Tape, Satin Floss, and Essential Floss remain unchanged and don’t feature our new material, and you may be interested in giving one of these floss versions a try. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment. <br />