We’re sorry to hear about your experience and disappointment with the new Glide Floss, especially when it was one of your favorites. Please know we enhanced the cleaning performance by transitioning to a new micro-textured fiber. The design was intended to glide easily between tight spaces while being gentle, but we recognize that everyone’s oral health needs are unique. Your safety and comfort are our top priorities, and all our products are thoroughly evaluated to be safe when used as directed. If it made your gums bleed, we recommend discontinuing use. We’d like to learn more and gather details for our team. Please call us at (800) 566-7252 so we can assist you further.

We're so sorry to learn you're unhappy with the texture of our All-In-One Floss, and that you've experienced pain. Your safety is very important to us, and this isn't what we'd expect. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. Based on your experience, we recommend you discontinue using this floss, and ask that you hold onto it in the event our Safety Team would like to collect it. So we can help you further, please give us a call at (800) 566-7252.

Neal, we’re sorry to hear that the changes have made your flossing experience less enjoyable, especially when it was your go-to. Our Glide floss microtextured fiber is designed to provide a better cleaning experience, but we recognize it’s not meeting your standards and will share this with our team. We’d like the opportunity to learn more and help you in finding a floss that suits your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

Thanks for letting us know that you're not a fan of this new micro-textured material. We're incredibly sorry that this has been your experience. We don't expect this with our quality checks, so we appreciate you bringing this to our attention. We'd love to help. Please call us at 800-566-7252.

We're sorry to hear you aren't a fan of the new Glide floss, Tom and assure you that we have many quality checks to ensure you get the best. We'd like to learn more about your experience to help as well as share this with our quality team. When you have a minute, please reach out to us at (800) 566-7252.

We can imagine your surprise upon seeing a floss you weren't expecting, and we'd like to help, Daniel. It's helpful to know that Oral-B Comfort Plus Floss has not been replaced and is still being made available at several retailers. We offer a variety of flosses and understand that not everyone will like the same version. Oral-B All-In-One Floss is designed to flex to reach tight spaces and slide easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. Safety is our top priority, and all our products are thoroughly evaluated to be safe when used as directed. If you continue to experience gum discomfort while flossing, we recommend discontinuing the use of the Oral-B All-In-One Floss. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We always want to provide you with floss that easily glides between your teeth, so we understand how frustrating it is when you're unable to floss with ease, and we'd like to help. We're continuously improving our floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. With the many quality checks we have in place, this isn't the experience we'd expect, and we'd like to learn more and see how we can help further. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear you aren't enjoying this new floss version. Due to the many quality tests this floss has undergone, this definitely isn't the result we expect. Our team would like to learn more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.