We're very sorry you're disappointed with our most recent Oral-B Glide floss, Flower. At Oral-B, we're always improving materials and looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure reliable performance. Your loyalty is appreciated, and we'd like to learn more details of your experience to further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Oral-B Glide. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 566-7252.

We're so sorry to hear you're unhappy with out new All-In-One Floss, and it feels like it may cut your gums. Please know, we have many safety checks in place to ensure our products are safe to use as directed. If you experience pain, we recommend you discontinue using this package of floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. We would hope you'd love this change, and are sorry that's not the case. So we can help you further, please give us a call at (800) 566-7252.

We're so sorry to hear our All-In-One floss isn't working well for you, and would like to help. Please know, we have many quality checks in place to ensure only the best product reach you. We recently transitioned to a new microtextured fiber to enhance your flossing experience, so this isn't what we'd expect. So we can learn more and help you further, please give us a call at (800) 566-7252.

We know how important it is to ensure your floss does a great job, and that it's comfortable to use. Please know, there are many safety checks in place to ensure our products are safe to use as directed. Based on your experience, we recommend you discontinue using this floss, and ask that you hold onto it in the event our team would like to collect it. We'd like to help you find a floss you love, so when you have a chance, please give us a call at (800) 566-7252.

We're sorry to hear you're not a fan of the new floss, and we're happy to help you by letting your voice be heard. All our flosses go through many quality checks through the manufacturing process to make sure you have the best possible floss so this is not something we would expect. We want you to be happy and would appreciate getting further feedback. Please call us at (800) 566-7252 with the production code located at the bottom of the container or bottom of the hinge as this helps our Quality Team moving forward. We look forward to hearing from you soon.

Thank you for sharing this with us, and we're sorry to hear this happened. We have many quality checks to ensure only the best products reach you, so this isn't what we'd expect. So we can learn more about your experience and share this with our Quality Team, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We’re very sorry about your experience, and thank you for your feedback, Charlotte. We understand how upsetting a texture update can be, and we're sorry the new Oral-B Glide All-In-One Mint Flavor Dental Floss isn’t working out for you. Your safety is our top priority, and we’d be glad to talk further with you about this purchase, to see if there's more we can do to help. Please call 1 (800) 566-7252, any Monday-Friday, from 9 AM to 6 PM EST.

We're sorry for your disappointment and appreciate your feedback. While it's true that Oral-B Glide floss has a new microtextured fiber to clean and comfortably help protect teeth from cavities, we wouldn't expect you to feel like the quality has gone down. There is a noticeable difference in the scrubbing texture and feel of the new floss, which helps clean and glide in tight spaces. We do lots of quality testing to try to ensure your satisfaction, so we'd like to learn more about your experience and help you best. Please give us a call at (800) 566-7252.