We're sorry to hear you aren't enjoying this new floss version. Due to the many quality tests this floss has undergone, this definitely isn't the result we expect. Our team would like to learn more. Could you please give us a call when you have a chance? You can reach us at (800) 566-7252.

Neal, we’re sorry to hear that the changes have made your flossing experience less enjoyable, especially when it was your go-to. Our Glide floss microtextured fiber is designed to provide a better cleaning experience, but we recognize it’s not meeting your standards and will share this with our team. We’d like the opportunity to learn more and help you in finding a floss that suits your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

We’re sorry to hear about your experience and disappointment with the new Glide Floss, especially when it was one of your favorites. Please know we enhanced the cleaning performance by transitioning to a new micro-textured fiber. The design was intended to glide easily between tight spaces while being gentle, but we recognize that everyone’s oral health needs are unique. Your safety and comfort are our top priorities, and all our products are thoroughly evaluated to be safe when used as directed. If it made your gums bleed, we recommend discontinuing use. We’d like to learn more and gather details for our team. Please call us at (800) 566-7252 so we can assist you further.

Thanks for reviewing Oral-Care Glide All-In-One Mint Flavor Dental Floss. We're sorry you're not happy with your purchase. The fiber we use was recently updated to include a microtexture, designed to easily whisk away plaque and debris from around teeth and the gum line. We're here to help, and glad to assist. Please call us at 1 (800) 566-7252 at your convenience.

Nothing is more important to us than the health and safety of our consumers, so we're terribly sorry to hear about your husband's experience using Oral-B Glide All-In-One Dental Floss. To gather further information for our team and help you as best we can, please call us at 800-566-7252.

We're very sorry for this experience with our Oral-B Glide All-In-One Floss. Our products go through extensive quality testing to ensure they reach you in perfect condition, but what you've described does not meet out high expectations. We'd like to gather some information for our Quality Team and try to make things right for you. Please give us a call at (800) 566-7252.

Thank you for taking the time to review our Oral-B Glide All-In-One Floss. We're incredibly sorry that this has been your experience with this new version. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. Because of the experience you had, we recommend discontinuing use. We'd really like to collect some details for our Safety Team and help. Please call us at 800-566-7252.

We’re sorry that a loyal Oral-B user like you had this experience with our floss, and that it’s been breaking apart and getting stuck between your teeth. We have strict quality checks in place to ensure that our floss reaches you in the best possible condition, and our new micro-textured fiber is designed for durability, and can slide between tight spaces with ease. We also can assure you that our floss has been thoroughly evaluated to be safe when used as directed. We’ll make sure that your comments are shared with the rest of our team, and we do recommend that you discontinue use of this particular product if the floss is getting stuck between your teeth. We’d like to mention that our Satin Tape, Satin Floss, and Essential Floss remain unchanged and don’t feature our new material, and you may be interested in giving one of these floss versions a try. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

Thanks for letting us know that you're not a fan of this new micro-textured material. We're incredibly sorry that this has been your experience. We don't expect this with our quality checks, so we appreciate you bringing this to our attention. We'd love to help. Please call us at 800-566-7252.