We appreciate you taking the time to share your feedback, and we're sorry to hear that you feel this way about our floss. We do have many quality checks in place to ensure that it reaches you in the best possible condition, and we also put a lot of thought into creating features that we think you'll like. Our new micro-textured fiber is designed for durability, comfort, and an effective clean, and we'll be sure to share your comments with our team. If you'd prefer a floss that hasn't undergone any recent changes, we recommend giving our Satin Tape, Satin Floss, or Essential Floss a try. Please give us a call at (800) 566-7252 if there's anything more we can assist you with.

We understand the importance of comfortable and effective flossing, and we are disappointed to hear that our Oral-B Glide All-In-One Floss did not offer that experience. We are dedicated to bringing our consumers premium quality products, and all of our flosses go through numerous tests to ensure their performance. We will share this information with our Quality team, but would like to recommend giving our Oral-B Comfort Plus Floss a try, as it is designed to be extra gentle on your gums while still offering a deep clean. We would greatly appreciate a chance to further assist you with this, and encourage you to reach out to our team by calling (800) 566-7252.

We are dedicated to bringing our consumers the most innovative products for their oral care routine, and we are disappointed to learn that your most recent use of our Oral-B All-In-One Floss did not offer the same great experience you have come to expect. Whenever making these kinds of changes to our products, we do our very best to make sure these are called out on the packaging, and we will let our team know that you would like to see this more clearly stated. As you have noticed, we have recently transitioned many of our flosses to our new Microtexture Fiber, which is designed to effortlessly glide between tight spaces between teeth while offering a gentle and powerful cleaning, and this is not the level of performance that we would expect from this product. If you have been experiencing gum irritation, we do recommend discontinuing the use of this product, but we would like to recommend trying our Oral-B Essential Floss or Oral-B Satin floss, as these are still made with their original formula. We would love a chance to learn more about your experience so we are better able to assist you as well as gather some additional information for our Quality and Safety Teams, and encourage you to give us a call at (800) 566-7252.

We always want to provide you with floss that easily glides between your teeth, so we understand how frustrating it is when you're unable to floss with ease, and we'd like to help. We're continuously improving our floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. With the many quality checks we have in place, this isn't the experience we'd expect, and we'd like to learn more and see how we can help further. When you have time, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We know how important it is to find a floss that works with your smile, and we'd like to help. We're always improving our floss to ensure we deliver the best products. We recently transitioned to a new microtextured fiber to effectively remove plaque between teeth and below the gumline. It also has a light coating of natural wax for improved grip and flexes to slide easily in tight spaces, so this isn't the experience we'd expect. So we can learn more and see how we can help further, give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Thank you for your continued loyalty, Jose, and we're sorry to hear you're unhappy with the new microtextured fiber. As you've noticed, we've moved to a new microtextured floss fiber to help clean and glide in tight spaces. We're sorry to learn this wasn't the case with your recent purchase. As a recommendation, we suggest giving our Complete Satin Floss a try, as it wasn't a part of the new fiber change, and it has a satin-like texture. We've shared your comments with the rest of our team, and we'd love to gather some more information so we can help you further. Please give us a call at (800) 566-7252 to share more.

Thank you for sharing your feedback, and we’re sorry to hear the floss has been cutting your gums and breaking. As you’ve noticed, we’ve recently transitioned to a new microtextured fiber to gently clean below the gumline, and we’re disheartened to learn this wasn’t the case, and we’ll share with our Safety Team that you’d like to see the old version return. The safety and quality of our products are our top priority, and all our flosses are thoroughly evaluated to be shred-resistant and safe when used as directed. We do recommend discontinuing use of the floss since it’s cutting your gums, and we ask that you please keep the product in the event we may need to retrieve it. We’d love for you to give us a call at (800) 566-7252, so we can collect some more information and help you find a floss that’s right for you.

We understand the importance of finding the right floss for your oral care and can understand the frustration when a product you love is changed, Craig. We have transitioned our Oral-B Glide All-In-One Floss to our new Microtextured Fiber, and we are disappointed to hear that you are not enjoying it as much as the previous version. We have designed this floss to be shred-resistant and glide between those tight spaces between teeth, and this is not the level of performance that we would expect. We would like to recommend giving our Oral-B Essential Floss a try, as it is still made with its original formula. We would love a chance to learn more about your experience so we are better able to assist you and get additional information to our Quality Team, and invite you to give our team a call at (800) 566-7252.