We strive to continuously improve our great line-up of products, and we are disappointed to hear that your recent use of our Oral-B Glide All-In-One Floss did not offer the same great experience that you have come to expect. The new Cleantech Fiber is designed to slide easily between tight spaces while providing a gentle yet powerful clean, and is made of soft, gentle nylon and elastic materials that offer triple-action cleaning. While most of our flosses have made the transition to this new fiber, we would like to recommend giving our Oral-B Essential Floss or our Oral-B Satin Floss a try, as they are both made with their original formula. We would love a chance to learn more about your experience and invite you to give our team a call at (800) 566-7252 so we are better able to assist you as well as gather some additional information for our Quality Team.

Eugene, we truly appreciate you being such a loyal Oral-B Floss user, and are sorry you're unhappy with your recent purchase. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations. While there are no plans to revert to the previous formulation, your feedback will be shared with our product development team for future considerations. So we can learn more and offer more help, please call us at (800) 566-7252.

Thank you for sharing your experience with this recently purchased six-pack of Oral-B Glide All-In-One Mint Flavor Dental Floss. Every consumer who trusts our products is important to us, and we appreciate your feedback. It will be shared with our Quality and Research teams, so they're aware of your thoughts. Texture change can take some time to adjust to, and we hope you’ll give the new Glide floss another chance. We'd be glad to help with that, and encourage you to contact us any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you for leaving your review. We’re so sorry to hear about your experience and understand your frustration, especially when you’re simply trying to floss. Our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn't met your expectations. Safety is our top priority, and our products are thoroughly evaluated to be safe when used as directed. If the floss is rough on your gums, we recommend discontinuing use. Your feedback is truly important to us, and we'll share your preference for the previous version with our team. We’d love the opportunity to learn more and help you find a new floss that will meet your oral care needs. Please call us at (800) 566-7252 so we can assist you further.

Thank you for being a loyal Oral-B user, Peter. We’re sorry to hear that your recent purchase of All-In-One floss didn’t meet your expectations, and we understand your frustration, especially when you're simply trying to floss. Our products undergo many quality checks to ensure they reach you in perfect condition. Please know that our Glide floss has a new microtextured fiber designed to improve its cleaning performance; however, we recognize that it hasn’t met your oral care needs. Your feedback is truly important to us, and we'll share it with our Quality Team. We’d like to learn more and make it right. Please call us at (800) 566-7252 so we can assist you further.