Thank you for sharing your experience with the new version of Oral-B Glide All-In-One Mint Floss, Charles. We want to learn more about your experience and make this right. We've done extensive testing on the new micro-textured floss to ensure it is shred-resistant and can slide easily between teeth to clean more efficiently. We're sorry to hear you felt it was too hard on your teeth and gums. Your report will be shared with the Quality Assurance Team, and we want to learn more about your experience. For further assistance, call us at 1-800-566-7252, Monday - Friday, 9 am - 6 pm EST.

We're so sorry to hear you're unhappy with out new All-In-One Floss, and it feels like it may cut your gums. Please know, we have many safety checks in place to ensure our products are safe to use as directed. If you experience pain, we recommend you discontinue using this package of floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. We would hope you'd love this change, and are sorry that's not the case. So we can help you further, please give us a call at (800) 566-7252.

We're sorry to hear you're not a fan of the new floss, and we're happy to help you by letting your voice be heard. All our flosses go through many quality checks through the manufacturing process to make sure you have the best possible floss so this is not something we would expect. We want you to be happy and would appreciate getting further feedback. Please call us at (800) 566-7252 with the production code located at the bottom of the container or bottom of the hinge as this helps our Quality Team moving forward. We look forward to hearing from you soon.

We know how important it is to ensure your floss does a great job, and that it's comfortable to use. Please know, there are many safety checks in place to ensure our products are safe to use as directed. Based on your experience, we recommend you discontinue using this floss, and ask that you hold onto it in the event our team would like to collect it. We'd like to help you find a floss you love, so when you have a chance, please give us a call at (800) 566-7252.

We're sorry to hear this, Mary. We'd like to learn more about your recent experience using this floss. When you have a chance, please give our team a call at (800) 566-7252.

We're sorry to hear that you're not enjoying our new micro-textured fiber, Alex, as it's designed for comfort. We also have many quality checks in place to ensure that you can use it with ease. Your comments will be passed along, and we'd also be happy to learn more. When you're able, please give us a call at (800) 566-7252.

Ashley, we’re sorry to hear that you’re experiencing difficulties with our All-In-One Floss and that it splits easily. Please know that our products undergo numerous quality checks to ensure optimal performance. The new micro-textured fiber is designed to provide a noticeable cleaning experience while maintaining the comfort and strength that consumers trust from Glide floss. Your feedback is important to us and will be shared with our Quality Team. Although you have discarded the pack, we would still like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you.

We're so sorry to hear our All-In-One floss isn't working well for you, and would like to help. Please know, we have many quality checks in place to ensure only the best product reach you. We recently transitioned to a new microtextured fiber to enhance your flossing experience, so this isn't what we'd expect. So we can learn more and help you further, please give us a call at (800) 566-7252.

We're very sorry you're disappointed with our most recent Oral-B Glide floss, Flower. At Oral-B, we're always improving materials and looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure reliable performance. Your loyalty is appreciated, and we'd like to learn more details of your experience to further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday, so we can assist you.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best from Oral-B Glide. We'd like to learn more about your experience to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 566-7252.