We’re sorry to hear this, Robert, as we have many quality checks in place to ensure that you can enjoy a smooth flossing experience with this floss. As well, our new micro-textured fiber is designed to slide between tight spaces with ease, while also being comfortable to use. Our floss has also been thoroughly evaluated to be safe when used as directed. We’ll be sure to share your comments with our team, and we do recommend that you discontinue use of this floss if it’s getting stuck between your teeth. It may be helpful to know that our Satin Tape, Satin Floss, and Essential Floss remain unchanged and don’t feature our new material, and you may be interested in giving one of these floss versions a try. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

We know how frustrating it is when your floss shreds while dispensing, and we appreciate you sharing your feedback. Please know, we have many quality checks to ensure only the best products reach you, and as a loyal Oral-B user, you know this isn't the quality we'd expect. We've recently transitioned to a new microtextured fiber that's designed to be shred-resistant, so your experience is quite unexpected. So we can learn more and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We know how important it is to find a floss with a texture you love, and are sorry you're unhappy with the All-In-One Floss. When we design our products, we do extensive research and consumer testing to create features that we think you will love. So we can help you find a floss that works best with your smile, please give us a call at (800) 566-7252.

We want our consumers to be able to floss with ease, and we're sorry to hear it was hard to use. We love feedback and would appreciate it if you call us at (800) 566-7252 and let us know why you feel it was hard to use. We're always happy to help you and if you want, we can give you a suggestion based on your feedback.

We're disappointed to hear you're having difficulties with the floss curling and it's not as comfortable for you, and we're happy to help you. We go through may quality checks through the manufacturing process to make sure they are the best floss, so we're sorry to hear that was not the case for you. The containers of the flosses for Glide All-In-One Floss and the Comfort Plus are similar but are two different products. We're happy to help you with the floss if you would call us at (800) 566-7252 for assistance.

Thank you for bringing this to our attention. Our Oral-B products are put through many quality and safety tests to ensure they are safe for use and arrive to you in the best condition. We implemented our new CleanTech microtextured fiber into our Oral-B Glide All-In-One which allows for your floss to slide easily between tight spaces, cleaning both gently and powerfully. We're sorry to hear that your floss was shredding, and getting stuck in your teeth. If you have not done so we recommend discontinuing use. We want to learn more about your experience, and would appreciate you giving us a call at (800) 566-7252.