We're sorry to hear that you feel this way about our floss, and that you found it to be rough on your teeth. We can assure you that our flosses have been thoroughly evaluated to be safe when used as directed, and we also have many quality checks in place to ensure that you can use it with ease. We'd like to mention that our new micro-textured fiber is designed to be comfortable and gentle while providing an effective clean, and we'll make sure that your feedback is shared. We do recommend that you discontinue use of this particular product, if you haven't already, and we suggest giving our Satin Tape, Satin Floss, or Essential Floss a try, as these flosses haven't undergone changes. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you can.

Thank you for your review. We're sorry to hear that our floss did not meet your expectations. Please rest assured that all of our floss undergoes strict quality checks to ensure optimal performance. We have transitioned to a new microtextured floss fiber that effectively and comfortably cleans between teeth while maintaining the same quality you've come to know and trust with our Oral-B Glide Floss products. Your feedback is important to us and will be shared with our Quality Team. Additionally, we will inform them of your preference for the previous version. We would appreciate the opportunity to make this right and help you find a floss that meets your oral care needs. Please call us at (800) 566-7252 so that we can assist you further.

We're sorry to hear that you feel this way, as we have many quality checks in place to ensure that you can enjoy using our floss. We'd like to mention that we've introduced a new micro-textured fiber that's designed to slide between tight spaces with ease while also be gentle on the gums. We'll be sure to share your feedback with our team, and we suggest giving our Satin Tape, Satin Floss, or Essential Floss a try if you'd prefer a version that hasn't undergone this change. If you'd like any further assistance, please give us a call at (800) 566-7252 when you have a chance.

Thank you for your loyalty and for taking the time to write your review. We’re very sorry that the new micro-textured floss fiber feels like it’ll rip your teeth out – this definitely isn’t the experience we want you to have, and we’ll share your message with our Safety Team. Please know that our products undergo stringent testing to ensure they are safe to use as directed. Your comfort and safety are very important to us, and we recommend discontinuing use of the product if you haven’t already. To provide you with the best assistance, please call us at (800) 566-7252.

Mel, we're so sorry to learn your All-In-One Floss got stuck in your teeth, and that it becomes slippery. Please know, we have many safety checks in place to ensure our products are safe when used as directed. If floss is getting stuck in your teeth, we recommend you discontinue using this pack. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We understand that preferences can vary, so we'd sharing your feedback with our team. So we can help further, please call us at (800) 566-7252.

Thank you for sharing your experience with the new version of Oral-B Glide All-In-One Mint Floss, Charles. We want to learn more about your experience and make this right. We've done extensive testing on the new micro-textured floss to ensure it is shred-resistant and can slide easily between teeth to clean more efficiently. We're sorry to hear you felt it was too hard on your teeth and gums. Your report will be shared with the Quality Assurance Team, and we want to learn more about your experience. For further assistance, call us at 1-800-566-7252, Monday - Friday, 9 am - 6 pm EST.

Thank you for your loyalty and for taking the time to share your feedback about our Oral-B Glide All-in-One Floss. We never want you to be disappointed with our floss, and we’re disheartened to hear that you’re not enjoying our new formulation of floss and that it's causing discomfort for your gums. We’ll share your message with our Quality and Safety Teams. Oral-B strives to improve materials and deliver the best products. Our new micro-textured CleanTech floss material is designed to be strong, tear-resistant, and gentle. It also has a beeswax coating, allowing it to slide easily between teeth for a comfortable cleaning. We want to assure you that our floss products undergo rigorous checks to ensure they are durable and safe to use as directed. Your safety and comfort are our top priority. Since the floss is hard on your gums, we recommend discontinuing its use if you haven’t already done so. We want to learn more so we can provide the best assistance. Please call us at (800) 566-7252.

Thank you for sharing your experience with the Oral-B Glide Comfort Plus Floss, John. Nothing is more important to us than our consumers, and we’re very sorry you’re unhappy with the new micro-textured CleanTech fiber. When we design our products, we conduct extensive research and consumer testing to incorporate features that we believe you will love. We also thoroughly inspect our floss products to ensure they are strong, shred-resistant, and gentle. We know that preferences can vary from person to person, so we appreciate you taking the time to reach out. We always consider consumer feedback when making changes or designing future products, and we'll share your message with our Quality and Research Teams. Please call us at (800) 566-7252. We want to learn more so we can provide you with the best assistance.