We never want to leave you feeling frustrated, and are sorry you're unhappy with the texture of our new All-In-One Floss. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. We'd love to learn more and help you find a floss you'll love, so when you have a free moment, please call us at (800) 566-7252.

Thank you for taking the time to share your feedback about the new Oral-B Glide dental floss, and we're sorry to hear that the changes have made your flossing experience less enjoyable. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. We understand how frustrating it must be to deal with issues as you've described, and we assure you that we hear you and have shared your feedback with our team. Your experience is invaluable to us, and we sincerely apologize for the inconvenience this has caused. We'd like to help more and ask that you please give our team a call at (800) 566-7252.

We're sorry to hear that you're not enjoying our floss, as it's designed to provide a great clean. Your feedback will be passed along, and we'd also be happy to learn more about your experience and see how we can best assist you further. Please give us a call at (800) 566-7252 when you can.

We always want to provide you with floss that easily glides between your teeth, so we're sorry to hear that wasn't the case with Oral-B All-In-One Floss. Safety is our priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. If you experience gum discomfort while flossing, we recommend discontinuing use of the floss. We're always improving our floss to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. Your satisfaction is important to us, and we'd like to learn more about your experience and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We appreciate you leaving this review, Michael. We know how important floss is to any oral care routine, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss picks now have a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. We're committed to improving our products and value your feedback, which we will send to our Quality Team, including that you prefer the previous version. To share more about your experience, we invite you to give us a call at (800) 566-7252. 

Thank you for taking the time to share your thoughts with us, Mark. We never want you to feel disappointed about our floss, and we apologize that the recent change to our CleanTech floss fiber hasn’t met your expectations. We’ll share your message with our Quality Team. Oral-B continually improves its materials and strives to deliver the best products. As a result, Oral-B is now using a micro-textured CleanTech floss fiber, designed to be shred-resistant, strong, and gentle. Please be assured that all our floss products undergo thorough testing throughout the manufacturing process to ensure they provide an enhanced flossing experience. We’re sorry this wasn’t the case with your recent purchase. Please call us at (800) 566-7252. We want to learn more to assist you best and help find a floss that fits your dental needs.

Thanks for your feedback! We're saddened to hear you're not a fan and we'll let our team know. We did change the flossing material to a microtextured floss fiber. We suggest trying the Oral-B Complete Satin Floss as it has the old flossing materials. You're welcome to call us at (800) 566-7252 for any questions you may have for us. We're happy to help you.

We're sorry to hear this. We understand how difficult it can be when a favorite product has been changed, so we'll let our team know you prefer the previous version. If you'd like to share more, we welcome you to give us a call at (800) 566-7252.

Brian, we appreciate your feedback and want to confirm that we recently introduced a new micro-textured fiber in our floss products. We're sorry to hear that you're dissatisfied with our All-In-One Floss. When designing our products, we conduct extensive quality checks, research, and consumer testing to create features we believe you’ll love while ensuring optimal performance. The new formulation aims to deliver a noticeable cleaning experience while maintaining the comfort and strength you have come to expect from our floss. We encourage users to allow some time to adjust to the new experience. We understand that preferences vary from person to person, so we greatly appreciate your feedback, which will be shared with our Quality Team. We'd like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.