We're sorry to hear that you feel this way, as we have many quality checks in place to ensure that you can enjoy using our floss. We'd like to mention that we've introduced a new micro-textured fiber that's designed to slide between tight spaces with ease while also be gentle on the gums. We'll be sure to share your feedback with our team, and we suggest giving our Satin Tape, Satin Floss, or Essential Floss a try if you'd prefer a version that hasn't undergone this change. If you'd like any further assistance, please give us a call at (800) 566-7252 when you have a chance.

We're sorry to hear that you feel this way about our floss, and that you found it to be rough on your teeth. We can assure you that our flosses have been thoroughly evaluated to be safe when used as directed, and we also have many quality checks in place to ensure that you can use it with ease. We'd like to mention that our new micro-textured fiber is designed to be comfortable and gentle while providing an effective clean, and we'll make sure that your feedback is shared. We do recommend that you discontinue use of this particular product, if you haven't already, and we suggest giving our Satin Tape, Satin Floss, or Essential Floss a try, as these flosses haven't undergone changes. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you can.

We appreciate you leaving this review, Michael. We know how important floss is to any oral care routine, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss picks now have a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. We're committed to improving our products and value your feedback, which we will send to our Quality Team, including that you prefer the previous version. To share more about your experience, we invite you to give us a call at (800) 566-7252.

We're sorry to hear that you're not enjoying our floss, as it's designed to provide a great clean. Your feedback will be passed along, and we'd also be happy to learn more about your experience and see how we can best assist you further. Please give us a call at (800) 566-7252 when you can.

Jerry, we're sorry to learn you've had troubles dispensing our All In One Floss, and that your gums are shredded. Your safety is very important to us, and we hope you're feeling better very soon. Please know, we have many quality and safety checks in place to ensure our products reach you in top condition, and that they're safe to use. If you haven't already, please discontinue using this package of floss. So we can help further, please call us at (800) 566-7252.

Lloyd, we're sorry to learn you're unhappy with the texture of our All-In-One floss. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products. So we can help further and find a floss you'll love, please call us at (800) 566-7252.

Thank you for sharing your experience with the new version of Oral-B Glide All-In-One Mint Floss, Charles. We want to learn more about your experience and make this right. We've done extensive testing on the new micro-textured floss to ensure it is shred-resistant and can slide easily between teeth to clean more efficiently. We're sorry to hear you felt it was too hard on your teeth and gums. Your report will be shared with the Quality Assurance Team, and we want to learn more about your experience. For further assistance, call us at 1-800-566-7252, Monday - Friday, 9 am - 6 pm EST.

Thank you for your loyalty and for taking the time to write your review. We’re very sorry that the new micro-textured floss fiber feels like it’ll rip your teeth out – this definitely isn’t the experience we want you to have, and we’ll share your message with our Safety Team. Please know that our products undergo stringent testing to ensure they are safe to use as directed. Your comfort and safety are very important to us, and we recommend discontinuing use of the product if you haven’t already. To provide you with the best assistance, please call us at (800) 566-7252.