Mel, we're so sorry to learn your All-In-One Floss got stuck in your teeth, and that it becomes slippery. Please know, we have many safety checks in place to ensure our products are safe when used as directed. If floss is getting stuck in your teeth, we recommend you discontinue using this pack. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We understand that preferences can vary, so we'd sharing your feedback with our team. So we can help further, please call us at (800) 566-7252.

As you noticed, the Oral-B Glide All-In-One Floss you purchased might feel a little different than the All-In-One Floss you're used to. We're always improving flossing materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. Your loyalty and satisfaction mean everything to us, and we'd like to learn more about your experience with the new All-In-One Floss and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Ashley, we’re sorry to hear that you’re experiencing difficulties with our All-In-One Floss and that it splits easily. Please know that our products undergo numerous quality checks to ensure optimal performance. The new micro-textured fiber is designed to provide a noticeable cleaning experience while maintaining the comfort and strength that consumers trust from Glide floss. Your feedback is important to us and will be shared with our Quality Team. Although you have discarded the pack, we would still like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you.

We appreciate that you've been a long time fan of Oral-B Floss, Dave, and we're sorry that your experience using our new micro-textured floss has left you disappointed. At Oral-B, we're always improving materials and looking to ensure that we deliver the best products, and our products undergo many quality checks to ensure performance. Users of the new Oral-B Glide microtextured fiber floss will notice a difference in the scrubbing texture of the new floss, which helps clean and glide in tight spaces. You might notice a light sound as you floss, and this is normal - a result of the material we use to make this floss fiber and the microtextured surface. We encourage users to give the new floss time to adjust to the new experience. However, we're concerned that you've mentioned the floss has been cutting into your gum. Your loyalty and satisfaction matters to us, and we'd like to learn more details of your experience to see how we can further help. Please give our Oral-B Team a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

We're sorry to learn you're unhappy with our new All-In-One floss, and appreciate your feedback. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.