Firstly, thank you so much for being an Oral-B/Glide Floss user for many years. We're incredibly sorry to this has been your experience with our new microtextured fiber. We recently reformulated it aiming to enhance cleaning performance while being gentle on gums. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. Your details can help us a lot, so we'd love to connect. Please call us at 800-566-7252.

We appreciate you being a loyal user of our floss, and we're sorry to hear that this has been your experience with it. We do have many quality checks in place to ensure our floss reaches you in the best possible condition, and our new micro-textured fiber is designed to provide an effective clean with ease. Your comments will be passed along, and we'd also like to learn more about your experience. Please give us a call at (800) 566-7252 when you're able.

Thank you for sharing your experience with the new version of Oral-B Glide All-In-One Mint Floss, Charles. We want to learn more about your experience and make this right. We've done extensive testing on the new micro-textured floss to ensure it is shred-resistant and can slide easily between teeth to clean more efficiently. We're sorry to hear you felt it was too hard on your teeth and gums. Your report will be shared with the Quality Assurance Team, and we want to learn more about your experience. For further assistance, call us at 1-800-566-7252, Monday - Friday, 9 am - 6 pm EST.

Thanks for your feedback! We're saddened to hear you're not a fan and we'll let our team know. We did change the flossing material to a microtextured floss fiber. We suggest trying the Oral-B Complete Satin Floss as it has the old flossing materials. You're welcome to call us at (800) 566-7252 for any questions you may have for us. We're happy to help you.

We're sorry to hear this. We understand how difficult it can be when a favorite product has been changed, so we'll let our team know you prefer the previous version. If you'd like to share more, we welcome you to give us a call at (800) 566-7252.

We're sorry to hear that you feel this way about our floss, and that you found it to be rough on your teeth. We can assure you that our flosses have been thoroughly evaluated to be safe when used as directed, and we also have many quality checks in place to ensure that you can use it with ease. We'd like to mention that our new micro-textured fiber is designed to be comfortable and gentle while providing an effective clean, and we'll make sure that your feedback is shared. We do recommend that you discontinue use of this particular product, if you haven't already, and we suggest giving our Satin Tape, Satin Floss, or Essential Floss a try, as these flosses haven't undergone changes. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you can.

We never want to leave you feeling frustrated, and are sorry you're unhappy with the texture of our new All-In-One Floss. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. We'd love to learn more and help you find a floss you'll love, so when you have a free moment, please call us at (800) 566-7252.

Thank you for taking the time to share your feedback about the new Oral-B Glide dental floss, and we're sorry to hear that the changes have made your flossing experience less enjoyable. We recently reformulated our Glide floss to improve its cleaning performance, but it’s clear that the new version has not lived up to the high standards you’ve come to expect. We understand how frustrating it must be to deal with issues as you've described, and we assure you that we hear you and have shared your feedback with our team. Your experience is invaluable to us, and we sincerely apologize for the inconvenience this has caused. We'd like to help more and ask that you please give our team a call at (800) 566-7252.