Thank you so much for your review. We're very sorry to hear that you're not a fan of this change. When we made this change, we did extensive consumer testing to get it just right, but be assured that it should never be uncomfortable to use when used as directed. Your feedback is incredibly important to us, and we'd like to learn more about what's going on and help. Please call us at (800) 566-7252.

We're so sorry to hear your floss has been breaking easily. Please know, we have many quality checks in place to ensure only the best products reach you, so this isn't what we'd expect. So we can help you further, please give us a call at (800) 566-7252.

We always want to provide you with floss that easily Glides between your teeth, so we're sorry to hear that was not the case and would like to help. We have many quality and safety checks to ensure our products are safe to use as directed and reach you in top condition. If you continue to experience discomfort, we recommend to discontinue the use of the pack of floss. We're always improving our floss to ensure we deliver the best products. As a result, we transitioned to a new microtextured fiber that slides easily between teeth, flexes to reach tight spaces, gently removes plaque, and helps prevent gingivitis. As a loyal Oral-B flosser, you know this isn't the experience we want or expect when using Oral-B floss, and we'd like to learn more and see how we can help further. When you have a chance, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Eugene, we truly appreciate you being such a loyal Oral-B Floss user, and are sorry you're unhappy with your recent purchase. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations. While there are no plans to revert to the previous formulation, your feedback will be shared with our product development team for future considerations. So we can learn more and offer more help, please call us at (800) 566-7252.

Thank you for sharing your experience with this recently purchased six-pack of Oral-B Glide All-In-One Mint Flavor Dental Floss. Every consumer who trusts our products is important to us, and we appreciate your feedback. It will be shared with our Quality and Research teams, so they're aware of your thoughts. Texture change can take some time to adjust to, and we hope you’ll give the new Glide floss another chance. We'd be glad to help with that, and encourage you to contact us any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

We appreciate your feedback and will share it with our Quality Assurance Team! If you'd like help getting a different Oral-B Glide Floss, please call us at (800) 566-7252.

We're truly sorry to learn your All-In-One Floss has been getting stuck in your teeth and shredding. Your loyalty is truly valued, and your safety and comfort is very important to us. Our recent transition to a new micro-textured fiber was made to enhance cleaning performance. This new design is intended to slide easily between tight spaces and provide a gentle yet effective clean. However, we understand that everyone’s oral health needs are unique. If you find the floss getting stuck between your teeth, we recommend discontinuing use. Your oral health and comfort are our top priorities, and we take all reports of adverse effects very seriously. We'd really like to share your feedback with our safety team. So we can be of further help, please call us at (800) 566-7252.