Hi, we appreciate your input and rely on consumer feedback, just like yours, for future improvements. We recently reformulated our Oral-B Glide Dental Floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and we understand how frustrating that can be. If you have any questions, or if we can help you further, please give us a call at (800) 566-7252.

Thank you for sharing this with us, Rita. Our products undergo strict quality checks to ensure they reach you in perfect condition and provide only the best results, so floss breaking while in use isn't what we'd expect. Your satisfaction is important to us, and we'd like to learn more about your experience and help further. When you can, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Randy, you are correct that we have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred-resistant. To share more, we invite you to call us at (800) 566-7252.

Thanks for taking the time to share this with us, Jan. Your feedback is greatly appreciated, so we'll pass this along to our team. If you'd like to share more, give us a call at (800) 566-7252.