Thank you for sharing your feedback with us, Louise. We apologize that the Oral-B Glide All-in-One Floss doesn’t glide smoothly and tends to come apart. We’ll share your message with our Quality Team. We strive to improve materials to deliver the best products. We recently transitioned to a micro-textured CleanTech fiber, designed to be shred-resistant, strong, and slide easily between teeth for a gentle yet powerful clean. Please be assured that all our floss products are thoroughly inspected to ensure they arrive in perfect condition. We’re very sorry this wasn’t the case with your recent purchase. Please call us at (800) 566-7252 to ensure you receive the best assistance.

We're sorry to hear you're unhappy with our new microtextured fiber, and appreciate you sharing your experience with us. Please know, we have many quality checks in place to ensure only the best products reach you, and would hope for you to enjoy our new All-In-One floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.