Thanks for taking the time to share this with us, Jan. Your feedback is greatly appreciated, so we'll pass this along to our team. If you'd like to share more, give us a call at (800) 566-7252.

Thanks for taking the time to share your feedback. We're sorry to hear that you're not enjoying the new version, as the micro-textured fiber we introduced is designed to provide an effective clean while being gentle and durable. We'll be sure to share your thoughts with our team, and please give us a call at (800) 566-7252 if there's anything more we can help you with.

We're disappointed to learn you don't like our floss, Helide. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary for each person, though, so we really appreciate your taking the time to let us know yours. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'll be thrilled if you can call us at (800) 566-7252 and let us know why you feel the floss is not good anymore.

We're disappointed to hear you aren't enjoying this floss. Your feedback is greatly appreciated, so we'll share this with the rest of our team. If you'd like to share more, give us a call at (800) 566-7252.

We're so sorry to hear your floss has been breaking easily. Please know, we have many quality checks in place to ensure only the best products reach you, so this isn't what we'd expect. So we can help you further, please give us a call at (800) 566-7252.

Katherine, we know how important it is to have a floss you love, and are sorry you're unhappy with the new design. Please know, there are many quality checks in place to ensure only the best products reach you. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

The Oral-B All-In-One Floss you purchased may feel a little different than the Oral-B All-In-One Floss you've purchased in the past. We continue improving our flossing materials to ensure the best products reach you. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. With the many quality checks we have in place, floss shredding easily isn't what we'd expect. So we can learn more about your experience and help further, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We know how important it is to have a floss you love, and are sorry you don't care for the recent changes to our All-In-One Floss. We have many quality checks in place to ensure our products reach you in top condition. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can help you further, please give us a call at (800) 566-7252.