Thanks for taking the time to share this with us, Jan. Your feedback is greatly appreciated, so we'll pass this along to our team. If you'd like to share more, give us a call at (800) 566-7252.

Oral-B is always improving floss materials to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. This floss also has a light coating of natural wax for improved grip. We're sorry to hear you're not a fan of our new All-In-One floss, and we'd like to learn more about your experience and what didn't meet expectations. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

We're disappointed to learn you don't like our floss, Helide. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary for each person, though, so we really appreciate your taking the time to let us know yours. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. We'll be thrilled if you can call us at (800) 566-7252 and let us know why you feel the floss is not good anymore.

We appreciate your feedback, Mike, and will share it with our Quality and Research teams. Please note that we've introduced a new micro-textured fiber in Oral-B Glide floss products, designed to provide a noticeable cleaning experience while maintaining the comfort and strength you expect from Glide floss. We’re sorry to hear that you’re not a fan of our floss. We understand that the change in texture may take some getting used to, and we hope you’ll give the new floss another chance. We'd be happy to assist you further and help you find a floss that suits your needs. Please call us at (800) 566-7252.

Thank you for taking the time to leave your review. We’re sorry to hear that you’re not satisfied with the All-In-One Floss. Please be assured that our products undergo many quality checks to ensure they perform their best. The new micro-textured fiber is designed to provide a noticeable cleaning experience while maintaining the comfort and strength you expect from Glide floss. We encourage users to allow some time to adjust to the new flossing experience. Your feedback is important to us and will be shared with our Quality Team. When you have a moment, please call us at (800) 566-7252; we'd be delighted to assist you further.

We're sorry to hear you're unhappy with our new microtextured fiber, and appreciate you sharing your experience with us. Please know, we have many quality checks in place to ensure only the best products reach you, and would hope for you to enjoy our new All-In-One floss. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

Thank you for sharing your feedback with us, Louise. We apologize that the Oral-B Glide All-in-One Floss doesn’t glide smoothly and tends to come apart. We’ll share your message with our Quality Team. We strive to improve materials to deliver the best products. We recently transitioned to a micro-textured CleanTech fiber, designed to be shred-resistant, strong, and slide easily between teeth for a gentle yet powerful clean. Please be assured that all our floss products are thoroughly inspected to ensure they arrive in perfect condition. We’re very sorry this wasn’t the case with your recent purchase. Please call us at (800) 566-7252 to ensure you receive the best assistance.

A lot of thought goes into our floss, so we're sorry to hear that you're not a fan of our new micro-textured fiber. This will be shared with our team. If you'd prefer a version that hasn't undergone this fiber change, we recommend giving our Satin Tape, Satin Floss, or Essential Floss a try. You're always welcome to give us a call at (800) 566-7252 if there's anything more we can help you with.

Randy, you are correct that we have updated to a new microtextured floss that is designed to be strong, clean effectively, and be shred-resistant. To share more, we invite you to call us at (800) 566-7252.