Thank you for taking the time to share your thoughts with us, Mark. We never want you to feel disappointed about our floss, and we apologize that the recent change to our CleanTech floss fiber hasn’t met your expectations. We’ll share your message with our Quality Team. Oral-B continually improves its materials and strives to deliver the best products. As a result, Oral-B is now using a micro-textured CleanTech floss fiber, designed to be shred-resistant, strong, and gentle. Please be assured that all our floss products undergo thorough testing throughout the manufacturing process to ensure they provide an enhanced flossing experience. We’re sorry this wasn’t the case with your recent purchase. Please call us at (800) 566-7252. We want to learn more to assist you best and help find a floss that fits your dental needs.

We know how important it is to have a floss you love, and are sorry you're unhappy with our All-In-One Floss. We have many quality checks in place to ensure our products arrive in your hands in the best condition, and as a loyal Oral-B user, you know this is unexpected. Oral-B is always improving materials and looking to ensure that we deliver the best products. As a result, we’ve transitioned to a new microtextured floss fiber that’s still strong and shred resistant. So that we can learn more and help you further, please give us a call at (800) 566-7252.

Brian, we appreciate your feedback and want to confirm that we recently introduced a new micro-textured fiber in our floss products. We're sorry to hear that you're dissatisfied with our All-In-One Floss. When designing our products, we conduct extensive quality checks, research, and consumer testing to create features we believe you’ll love while ensuring optimal performance. The new formulation aims to deliver a noticeable cleaning experience while maintaining the comfort and strength you have come to expect from our floss. We encourage users to allow some time to adjust to the new experience. We understand that preferences vary from person to person, so we greatly appreciate your feedback, which will be shared with our Quality Team. We'd like to learn more about your experience. Please call us at (800) 566-7252 so we can assist you further.

Thank you for your review. We're sorry to hear that our floss did not meet your expectations. Please rest assured that all of our floss undergoes strict quality checks to ensure optimal performance. We have transitioned to a new microtextured floss fiber that effectively and comfortably cleans between teeth while maintaining the same quality you've come to know and trust with our Oral-B Glide Floss products. Your feedback is important to us and will be shared with our Quality Team. Additionally, we will inform them of your preference for the previous version. We would appreciate the opportunity to make this right and help you find a floss that meets your oral care needs. Please call us at (800) 566-7252 so that we can assist you further.

We always want to provide you with floss that easily glides between your teeth, so we're sorry to hear that wasn't the case with Oral-B All-In-One Floss. Safety is our priority, and all our products are thoroughly evaluated to ensure they are safe when used as directed. If you experience gum discomfort while flossing, we recommend discontinuing use of the floss. We're always improving our floss to ensure we deliver the best products. As a result, we transitioned to a new microtextured floss fiber that flexes to reach tight spaces and slides easily between teeth while effectively, comfortably, and powerfully removing plaque between teeth and gently below the gum line. Your satisfaction is important to us, and we'd like to learn more about your experience and help further. When you have a moment, please give us a call at 1-800-566-7252, 9 am-6 pm EST, Monday-Friday.

Kevin, we never want to leave you feeling disappointed, and are sorry your All-In-One floss has been curling and breaking. We recently reformulated our Oral-B Glide floss to introduce a micro-textured fiber aimed at enhancing cleaning performance while being gentle on gums. However, it’s clear that this change hasn’t met your expectations, and I understand how frustrating that can be, especially if the texture feels flimsy or tears easily. We are aware this is an issue for some consumers and are working to adjust how we make the product so that the product is stronger with less shredding. We continually evaluate how we can improve our products, and feedback from consumers like you is important and valued. So we can help further, please call us at (800) 566-7252.

Thank you for your loyalty to us through the years. We're saddened to hear you don't like the new Oral-B Glide Pro-Health Comfort Plus Floss and want us to go back to the previous version. We appreciate your feedback as our floss products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. Please give us a call at (800) 566-7252 and let us know why you feel the floss is poor quality so we can share additional feedback with our team. We're happy to help you.