Every time I spoke to someone in customer service regarding replacement parts for my playset I ended the call thinking I was fully satisfied, however each time the order showed up it was missing parts. This is the fourth time I had to call them trying to get an anchor kit for my playset which was originally requested 3 weeks ago. I’m beginning to know why the companies name is LIFETIME, because while the customer service is great, it takes a lifetime to actually acquire all the parts you need. Hopefully this time they will get the order straight, hey look, my playset just blew down the street!

Definitely worth the money we paid. It came with all the parts. Nothing was missing. Everything was in great condition. Lifetime is a great name for these products because it is so strong. It will last a lifetime. I could not be happier with my purchase of course the time to put it together is quite extensive, it took three days and three adults to fully assemble it but even with that it definitely was worth it.

These guys at the St George store were really great to work with. They patiently waited on me, a customer, who was full of questions and changed his mind numerous times while making his purchase decisions. I highly recommend buying from them, paying to have them deliver, and have them do the install. I purchased a shed, a oversized patio box, and a play set. Lifetime here offered a wood base for the shed at cost which made it convenient to purchase with the other items. Three installers showed up and had the whole thing installed in short order. The grandkids love everything including grandpas shed which they think as their play house.

I wasn't sure what to expect when ordering a metal play set but it was relatively straightforward to assemble. There were two steps where I needed a second person. One was getting the roof on top. The other involved two screws in the very center of the tower over and under the floor. My arms just aren't that long and I didn't feel like going inside for tape. The play set is rock solid. There were slight issues with leveling that were easily solved by sliding the slightly higher foot back and forth. Sometimes you had to dig a tiny bit under it so the dirt loosened by sliding had somewhere to go. I will say the plastic flooring for the tower was a bit confusing. No matter what I did, it would not sit the way it was supposed to. However, it was near a good stopping point for the day so I just left it until the next day and the problem solved itself. Sitting flat in the sun allowed the two plastic floors to interlock the way they were supposed to easily. I guess they were slightly warped from travel and needed to flatten out. The top of the slide had a bit of a similar problem with being curved while I was trying to screw it in. A day in the sun fixed that too. Also, the kids LOVE this thing. We put a sand box under the tower. They are always out climbing all over this thing. So are their friends. P.S. Don't put the steering wheel on until last. Getting the swing set bar on around that thing is a PITA.

Great playset and good quality, the kids love it. It took awhile to get and although the parts were all there, some of them were marked incorrectly causing a few more headaches then were necessary. We did get it together in about 8 hours with 2 people. Definitely worth the wait. Also looks great!

I bought the tower play set for our grandson and when we assembled it we came up missing 4 bolts. We called 800 number and they sent them right away. Thank you for not keeping us waiting for parts. Appreciate the rush! Thank you for quality employees and products.

I bought this model several years ago and it has stood up to the elements with no issues. We recently moved cross country and packed it up to go with (our children practically live on this set). The mover unfortunately decided to dismantle the set and subsequently lost some parts. Outstanding job by Lifetime to provide replacement parts at no cost! This is an outstanding company that knows how to treat their customers!

Absolutely great customer service, called to customer service multiple times to Ask questions about the playset before purchasing it. We live in a neighborhood with a very strict HOA and wanted to make sure the materials were accepted. We bought Lifetime Adventure Tower with Monkey Bars, easy to assemble and my son loves it. Also Company honors military families, something that is being lost today in our Great Country.

We bought this 2 months ago for our boys (6&7) one of which has a slight weight problem. Since we set it up we have had a hard time getting them to come inside. My son has only lost a few pounds but has built muscle and toned up a lot. Thanks so much for getting them out from in front of t.v. and tablets! The have so much fun!!

My kiddos love this swing set! The only downside was putting it together. Everything can only go together one specific way and you'll basically get nearly finished and realize that one of the earlier steps was off and you'll have to take it all apart and start all over! So the directions could be more clear about that. But, after it is finished...its awesome!