I bought this for Christmas, the box was too targe to fit in my shed or garage, so I opted to wrap it in a tarp to protect it from the elements... long story short the was a hole in the tarp, saturating the box and al it’s contents, by the Tim we unwrapped it to discover the problem, all the parts were rusted and beyond use. I contacted the company asking for a replacement and offering to pay for the parts. They declined payment and rushed the needed hardware free of charge! This company really knows what customer service means!

[This review was collected as part of a promotion.] I bought this back in May of 2016 for my growing and very active son. It has been a great source for play, imagination, fun with friends, and hours in the tower. I loved that it wasn't wood and it would withstand the elements without worrying about decay and someone getting hurt. I got a supplemental third swing and attached it where the rings are and it works great when we have multiple kids playing. Totally worth the money and the time to put it together. It is definitely a task to put together but with some organization and a few strong people it's doable.

[This review was collected as part of a promotion.] We bought this play set for our grand babies about a month ago. They just love it. We’ve had story time inside the “Princess Castle” area and look forward to many years of memories. Maybe grandma will even go down the slide...

We bought the set in December of 2016 and 2 years later parts of the tower were completely rusted through. I contacted costumer service and was told that rust was not covered in the warranty and I could purchase replacement parts. Now, things are worse and a piece under the tower has fallen off and I am concerned about the safety. I would have expected a play set at this price point would not start deteriorating so quickly.

We bought this Play set this past spring. I was looking for a playset that would not give my kids slivers and would have as little maintenance as possible. And yet is great quality. This is perfect! We love it! It doesn't get hot in the sun and burn my kids. And the warranty is awesome too.

Let me start off by first saying my kids LOVE this playset. It’s better than we expected and they enjoy playing outside now more than ever. The shipment came on a pallet in 4 separate boxes which makes it easier for unloading and moving to the location you want it. Assembly does take a decent amount of time but the directions are easy to follow and you will have it up and ready in no time. If you’re a visual learner download the BILT app, search for the product on the app and you can follow along step by step with easy prompts and visuals. That is how we assembled it. Be advised you will need someone to help you at certain times during the build process. An added bonus that you can’t really see in the pictures is the integrated car map at the top of the platform. My kids love sitting up there to just hangout and bring their cars and toys up there with them. This playset is great for a large age range. My kids love everything about it from the slide to the swings and the rock climbing wall. It’s very well made and will last my kids many years of fun and entertainment. If you’re looking for a backyard playset I would highly recommend this one.

We bought this for my grandkids and they love it!!! They call it their tree house. They spend hours swinging and sliding. We also bought the kids a lifetime picnic table and they eat on it everyday!!! We love lifetime products they are strong and last without warping. We will always buy lifetime products!!!

We have had this play set for a year now. Our kids (and the neighborhood kids) all love playing on it. We compared this to the other play set available and picked this because there was no huge gap between the climbing wall and the play set floor for children to fall down. we also like the look of the play set and that it is different then all the others out there. Other reviews have complained about the top step of the ladder, Our 2 year old twins are small and have both never had a problem with climbing up. We have no complaints about this at all. Hands down the best purchase we have made for the kids. We had no problems with the installation. My husband and I put it together in a Saturday (I am not handy at all). We did put some things together ahead of time so it would go faster (the roof, the ladder, the rock walls...). As long as you read the instructions and make sure you have the right parts it goes smoothly. Our kids love it!

I had just assembled a wooden play set from Toys-R-Us and used for less than a year and it was already showing signs of deterioration. I had to move to a new house and I didn't think the wooden set would survive an attempted move. I saw this swing set for roughly the same price and it is made so much better! It looks more like playground quality than the wooden set. In fact, I even swing with my son! I wouldn't even sit on a swing from the wooden set! I assembled this by myself over the course of a few days. It would definitely help to have another person assist, but you can do it alone if need be.

I bought this for my daughter for Christmas in 2016. We noticed that one of the swing hooks was rusted. I emailed customer service, sent them a picture of it and they sent me a new one within a week. No problems at all and quick response. My daughter absolutely loves it!!