If i could give this product 0 stars i would after following ALL setup instructions and making ice for the first time the machine started and a few nuggets started to appear after 2 hours not much ice was produced after 6 hours i had 1 quart of ice at that point i stoped and called Manufacturer for help they recommended starting over and i did the ice making process was a little faster but only 2 quarts of ice was made after 6 hours at that point i should have read reviews about this product i noticed the product ran hot too hot i would say and made a loud of noise for my liking so i will be returning this product to store foe a full refund i do not recommend this product for above reasons

The ice is great BUT the maintenance sucks. This thing constantly has a dark gross film that comes back a couple of days after cleaning it. I've left vinegar in it for DAYS and still can't get it clean. If you have a filter, you're probably fine, but for regular water and especially hard water be prepared to constantly be cleaning this thing.

It worked great for about 4 months in the winter. We only used bottled water for the machine and side tank. It started running continuously and the ice would melt. Don't waste your time with this one especially for the price. The highest priced unit is not always the best and here is the poster child.

do not waste your money on this piece of junk! GE can not make an ice make worth a dang. this makes a terrible noise while making ice it is unbearable. i am definitely returning it and getting another brand. this a junk! A photo wont due justice, i cant post a video i made of the noises this produces!

Two stars because the ice is great… when the machine works. It makes a loud banging sound when it doesn't. We know how to make it stop, but it will do it almost daily. Middle of the night wake up calls are frequent because it starts making the banging sound at all hours of the day. Even with the manufacturer's help and guidance to get it to stop making the sound, it only stops temporarily.

I was so excited to get this machine. I spend most of the day just trying to get it to make ice. Once it does, I love it. I have to side tank full of water, the reservoir full to the max line, and it will still tells me it needs water. It is random when it starts making ice. I love and hate this machine. I wouldn't purchase this once from Sam's Club. The concept is wonderful. I would try buying somewhere else.

If we could give it zero stars we would. We owned this for less than 3 months and it started making these loud screeching noises. Even though it didn't indicate that it needed it, we gave it a good clean and it still screeched and screeched. Terrible... Certainly not what we expected from a GE Profile product.

I bought this in November of 2024. It has already given up. I took care of it, cleaned and descaled on scheduled according to the manual. Now it doesn’t make ice at all. It forever stays on that blue signal saying it needs water even when it’s full. I cleared the water lines and there’s no blockage. Apparently the pumps give out after a year to make people buy new machines

I've been addicted to eating Sonic ice for almost 20 years. I think I've single-handedly kept them in business with my frequent purchases of cups and bags of ice. Well, my husband just got me this beautiful machine for Christmas and I am head over heels! It's sleek, not loud, and most importantly, I can chew away on this soft ice all day every day without making a Sonic run. It's identical (if not better??) than all the best, softest, most chewable ice I've ever found. If you are an ice-eating addict, this machine is for you!

Loving the ice nuggets. Works quietly and has night light. Makes perfect ice nuggets, large capacity holding tank. Is about half an inch to tall to fit under countertop. Had to locate on top of a small refrigerator used for drinks. The external tank must be removed to fill with water rather than pouring water from the top, a slight inconvenience.