My basketball rim was bent when the unit fell over in the wind. Vendla was extremely helpful, friendly, and professional. I wish all customer service people were like her. She was excellent

Bought this for my kids. My 15 year old led the way on putting it together. Between he and my 10 year old they mostly got it done, with some help from me.

When assembling the main poles we misaligned the final pole and were unable to disconnect it. Lifetime was wonderful and are sending me a new set of poles AT NO COST. WONDERFUL SERVICE

I lost a part of my hoop during a move. The customer service helped me find the part and mailed it to me promptly. Very fast and reliable. Great customer service.

In a world where every business is trying to nickel and dime you I was pleasantly surprised to have lifetime send me replacement bolts for free on a 3 year old item. Great product and amazing service. You made my day.

Awesome company to be able to have replacement parts for products. I need a couple parts for basketball hoop, ordered them with no issues. I will recommend Lifetime products to others and will purchase them in future.

Definitely need 2 adults for assembly. Took us 3-4 hours to assemble, not counting filling the base with sand (another 1.5-2 hrs). Super sturdy once completed.

Selected this basketball hoop after a fair amount of research. Assembled nicely, but was missing the trigger for adjustment. Customer Service Rep - Heidi was pleasant & professional. Part will be shipped out today.

Hoop has been great but unfortunately my spring for the lift handle broke. Contacted customer service to get a replacement and it was handled quickly and effectively!

The basketball hoop production is fantastic other than some small issues with the trigger handle to adjust the height of the hoop. Rian in customer service was excellent, had a new handle shipped out right away.