The arm that extends the net higher broke and without hesitation and only 1 quick phone call to customer service, our replacement parts are already on the way!!! Great product but even greater service.

I purchased a 52" Portable basketball hoop and had a missing part. Rian in customer service was excellent and had the part shipped out immediately with no charge. Great quality products and great service!

Don't let your uncle hulk tighten these bolts! Snapped one, but a hardware store trip made everything work out. Read the directions all the way thru first! Some of the steps don't make sense until you read the next step. 10/10 recommended overall.

I needed a replacement part for my sons basketball hoop and am clearly out of my league. Trey knew exactly what I needed and made it incredibly simple!

We lost parts to our basketball hoop whilst moving States in Australia. After contacting Lifetime they sent out the missing parts. Brilliant after sales service!

The goal is a great product but I have been thoroughly impressed by customer service when we needed to order a replacement part due to a tree falling on the goal.

I love my goal, it’s sturdy and it wasn’t so hard to put together. If I was able to get it together anybody can. I would recommend this goal to anyone!!

I want to formally thank the customer service rep Darling Rosha for amazingly speedy and friendly service- I am very impressed with the service and will never forget how great they are- I give them 100 ⭐️ Stars!!!

In a world where every business is trying to nickel and dime you I was pleasantly surprised to have lifetime send me replacement bolts for free on a 3 year old item. Great product and amazing service. You made my day.

Selected this basketball hoop after a fair amount of research. Assembled nicely, but was missing the trigger for adjustment. Customer Service Rep - Heidi was pleasant & professional. Part will be shipped out today.