We had a small issue with our hoop, Lifetime replaced it free of charge and they shipped very fast. Amazing to see such great customer service. Higly suggest Lieftime products.

I needed a replacement part for my basketball hoop and they were quick to locate the part and send it! The customer service representative was very knowledgeable and friendly.

We purchased this item for our youngest son and we had a few issues during the assembly, so I emailed them and they were amazingly helpful with what we needed.

I was given this as a present for Christmas and when I opened it up we where missing some parts. Alyssa showed great customer service and great professionalism helping us out to finally be able to build are basketball hoop.

Solid, great value for the price. Instructions were good, but you should read through them first to help avoid mistakes (as is suggested). Kids love it, and I'm big fan. It's fun being able to get shots up again. Ball is life.

The kids LOVE LOVE LOVE the product. They're always playing BBall w/ the neighborhood kids. As for Customer Service, I'm appreciative of the respectful, responsive and supportive Service.

Awesome company to be able to have replacement parts for products. I need a couple parts for basketball hoop, ordered them with no issues. I will recommend Lifetime products to others and will purchase them in future.

Kids love this basketball hoop! It is extremely sturdy. Easy to glide up or down. We used sand, which was difficult to pour in without a large funnel. We can't move it - it's incredibly heavy. ❤️❤️

My basketball rim was bent when the unit fell over in the wind. Vendla was extremely helpful, friendly, and professional. I wish all customer service people were like her. She was excellent

When assembling the main poles we misaligned the final pole and were unable to disconnect it. Lifetime was wonderful and are sending me a new set of poles AT NO COST. WONDERFUL SERVICE