Great product, family plays basketball all the time, easy to change heights for the small kids and the hoop has not fallen in any strong gusts. One of the small net hook welds failed and fell off the rim, covered under warranty and new rim is on its way.

I had an issue with my product, and I informed customer service. Ms. Daniela responded immediately. She asked for some photos, I got around to submit them a few weeks later because I was out of town. It's like the same day I sent the pictures to her, I received a reply informing me that the parts were shipped and on the way to me. --it was already in FedEX! Amazing!! My husband and I were very surprised It was a delight to deal with Daniela, she exceeded my expectation. I have several of their products, but never had to deal with customer service issues. We are very pleased because the process was smooth and they showed that they can be trusted to find a solution quickly. Thank you to Ms. Daniela for your outstanding service.

We purchased this backboard unit after my sons other one was destroyed by a large tree branch. We’ve had this one for almost 3 years and It has held up great with my son and his friends using it almost every day. Finally after a rather large slam dunk the metal weld under the basket cracked making the rim very wobbly. I sent an online warranty claim to Lifetime with a picture and the next day received an email saying a new rim was being shipped that day. Received it 4 days later installed it and everything is back to normal. Thanks Lifetime!! Great job!!

My daughter purchased this for my grand son and had me put it together. I screwed up the main pole the couldn’t get it apart so I cut it with a saw and really screwed it up. But when I call to order a new one your customer service was the best I ever had the pleasure to contact. She didn’t charge me for a new pole, which I wasn’t expecting. So thanks u r Great, I spoke to an English speaking person and solved my problem better then I expected. P.S have the directions to build a little clearer and this problem would of never happen.

Very sturdy basketball goal. It arrived well packaged and undamaged. My 14yo immediately started to tear open the box to start putting it together. It is definitely not a one man operation. Even after reading others reviews there were some hiccups along the way (mostly due to an excited teen and dad not reading directions fully before putting pieces together). It took them 3 hours to assemble. We used a base gel to fill the base rather than sand. It seems to be working well so far. The kids love the adjustable height since they range in age from 7-16. Contrary to another review I read, it can be wheeled to where you need it to go once filled. Delivery was two weeks earlier than their original estimate - no complaints from us- but I’m glad we were home to help the FedEx lady get this monster off the truck. Looking forward to years of 3 on 3 at our house!

The instructions are crap!! I mean CRAP!! I would never recommend this to anybody. Also, the backboard is cheap. It is like a thin piece of plexiglass. Spend the extra $250 and buy a better one at Dicks or somewhere else. I promise you will not regret it like I did. No way this should have taken my son and I four hours to assemble.

Built like a tank! This is a sturdy product. It is not easy to put together and you really do need two adults working in it; however the instructions are very thorough and the packaging makes it very easy to identify all the pieces for assembly (individual bags are labeled and contain all the pieces for each step in the directions). Customer service was very responsive despite operating during a pandemic. Very pleased with my purchase, but not as much as my kids are now that they can play hoops at home and social distance responsibly.

I had a very good interaction with Heidi who assisted with getting a couple replacement parts for my basketball hoop which was a little damaged. She was very helpful and even called back to confirm one last time to ensure the order was correct. Very nice and thorough. I know it is a busy time, so much appreciated.

I was given this as a present for Christmas and when I opened it up we where missing some parts. Alyssa showed great customer service and great professionalism helping us out to finally be able to build are basketball hoop.

The kids LOVE LOVE LOVE the product. They're always playing BBall w/ the neighborhood kids. As for Customer Service, I'm appreciative of the respectful, responsive and supportive Service.