We purchased this backboard unit after my sons other one was destroyed by a large tree branch. We’ve had this one for almost 3 years and It has held up great with my son and his friends using it almost every day. Finally after a rather large slam dunk the metal weld under the basket cracked making the rim very wobbly. I sent an online warranty claim to Lifetime with a picture and the next day received an email saying a new rim was being shipped that day. Received it 4 days later installed it and everything is back to normal. Thanks Lifetime!! Great job!!

We ordered our basketball goal online via a major retailer and it arrived with a cracked backboard. The retailer was unable to do an exchange because the goal was then sold out. Kyle from Lifetime Customer Service was fantastic and is shipping a replacement backboard. This will definitely make me a repeat customer!

The quality of this basketball hoop is excellent. It was not easy to put together. The parts can be labeled better to match the book. Also we had to drill a hole bigger for the bolt to fit. My grandsons coach said I made a great choice. I will be playing basketball as well. Thank you for making us happy.

Bought this a few weeks ago grandkids love it, and so do all the neighbors. The benefit of adjustment makes it great for everyone from the five year old just starting out to the teenager that's six foot tall. Great customer service department as well. Made ordering a replacement part a breeze. Had to replace an item I damaged. No fault of the product itself.

Got this 2 years ago when my 10 year old daughter started playing recreational basketball. Was relatively easy to assemble and is easily adjustable by the kids when they play. Had to replace a part that had rusted (hoop is kept outside year-round) and the costumer service team was great! After a quick email and a photo to show the part that had rusted, a new part was sent out to us and was covered by warranty. Very pleased overall.

Very sturdy basketball goal. It arrived well packaged and undamaged. My 14yo immediately started to tear open the box to start putting it together. It is definitely not a one man operation. Even after reading others reviews there were some hiccups along the way (mostly due to an excited teen and dad not reading directions fully before putting pieces together). It took them 3 hours to assemble. We used a base gel to fill the base rather than sand. It seems to be working well so far. The kids love the adjustable height since they range in age from 7-16. Contrary to another review I read, it can be wheeled to where you need it to go once filled. Delivery was two weeks earlier than their original estimate - no complaints from us- but I’m glad we were home to help the FedEx lady get this monster off the truck. Looking forward to years of 3 on 3 at our house!

I RECENTLY BOUGHT THE BASKETBALL HOOP AND IN PUTTING IT TOGETHER I NEEDED REPLACEMENT OF THE METAL POSTS. LIFETIME WAS VERY HELPFUL AND THEY IMMEDIATELY HONORED MY REQUEST TO SEND ME THE POSTS. EXCELLENT CUSTOMER SERVICE LIKE THIS IS OFTEN RARE.

We lost parts to our basketball hoop whilst moving States in Australia. After contacting Lifetime they sent out the missing parts. Brilliant after sales service!

The goal is a great product but I have been thoroughly impressed by customer service when we needed to order a replacement part due to a tree falling on the goal.

Bought this for my kids. My 15 year old led the way on putting it together. Between he and my 10 year old they mostly got it done, with some help from me.