I had a very good interaction with Heidi who assisted with getting a couple replacement parts for my basketball hoop which was a little damaged. She was very helpful and even called back to confirm one last time to ensure the order was correct. Very nice and thorough. I know it is a busy time, so much appreciated.

Just when I thought customer service was a lost art I had the pleasure of working with Alessandro. I hope I spelled the name correctly. Not only was the rep able to assist me with my issue, the patience displayed was remarkable. Thank you Lifetime for hiring reps willing to service your customers so efficiently.

Purchased a portable basketball hoop over 7 years ago and recently had an issue with the handle raising and lowering the basket. Through a series of Q & A, the issue was identified and new parts sent out. Saved me from having to purchase an entire new system.

I bought a basketball net, and a small part broke. I emailed customer service to see where I could buy a replacement part to keep the net working, and a response and solution was received within 2 days! Could not be happier with the speed and solution provided.

Quality is good, but the instruction manual is poorly written and the parts are not identified very well. The handle assembly was apparently part of a bad batch, but to their credit, Lifetime Customer Service (when I was finally able to get through to them after 19 minutes on hold), offered to send replacement parts. I'll consider updating the review after I receive the parts and finish putting it together.

I have had the Lifetime 54” adjustable portable hoop for over a year. The rim unfortunately was damaged in a wind event. The representative from lifetime was so helpful in assisting me through the process. It was very easy and seamless dealing with him.

I had my portable basketball hoop 54 inch for about 2yrs now, everything was working fine until yesterday when I saw a couple broken plastic washers on the floor, I figured it was the the spacers that keeps the braces together. I sent an email last night about this issue and got a response at around 10 am the next day from Brenna of customer service that they have already shipped the parts I needed under warranty. I have several lifetime products 3 basketball hoops, one is like around 15 yrs old. 2 outdoor storage sheds. Will keep on patronizing LIfetime due to good quality of their products and amazing customer support.

Had to disassemble hoop to move it and lost some specific pieces. Gave Lifetime the part numbers and without hesitation they are sending me replacement parts. Well worth the premium price of the basketball hoop to have customer service be so amazing.

Got this 2 years ago when my 10 year old daughter started playing recreational basketball. Was relatively easy to assemble and is easily adjustable by the kids when they play. Had to replace a part that had rusted (hoop is kept outside year-round) and the costumer service team was great! After a quick email and a photo to show the part that had rusted, a new part was sent out to us and was covered by warranty. Very pleased overall.

We purchased this backboard unit after my sons other one was destroyed by a large tree branch. We’ve had this one for almost 3 years and It has held up great with my son and his friends using it almost every day. Finally after a rather large slam dunk the metal weld under the basket cracked making the rim very wobbly. I sent an online warranty claim to Lifetime with a picture and the next day received an email saying a new rim was being shipped that day. Received it 4 days later installed it and everything is back to normal. Thanks Lifetime!! Great job!!