I bought this several months ago. After limited use, the springs continued to detach and the mechanism for raising and lower the hoop was defective and did not work. The good news is that Lifetime will send out new parts and will pay for a repair person to fix the problem at no charge to me. We will see if the fix works.

Love our portable Lifetime basketball hoop! I requested information on a replacement part from customer service including cost and shipping costs via email. I was very surprised when I received a response indicating the parts were shipped and there was not cost to me. Great customer service!

I had a very good interaction with Heidi who assisted with getting a couple replacement parts for my basketball hoop which was a little damaged. She was very helpful and even called back to confirm one last time to ensure the order was correct. Very nice and thorough. I know it is a busy time, so much appreciated.

Great product, family plays basketball all the time, easy to change heights for the small kids and the hoop has not fallen in any strong gusts. One of the small net hook welds failed and fell off the rim, covered under warranty and new rim is on its way.

recently purchased. During the installment, had a problem with a screw stuck in the handle on the slider. Not able to remove screw, so had to cut it off in order to complete the setup. Waiting on this part to arrived, so we can complete the process

We ordered our basketball goal online via a major retailer and it arrived with a cracked backboard. The retailer was unable to do an exchange because the goal was then sold out. Kyle from Lifetime Customer Service was fantastic and is shipping a replacement backboard. This will definitely make me a repeat customer!

I bought this goal and it is great. Had a small issue with the rim but they replaced after I provided them with pictures. In fact I gave the wrong email by one letter (miss spelling) and they went the extra mile to reach out to me. The rim arrived. It was a minute but that was because of Covid-19 not anything they did. THhey went above and beyond.

What amazing customer service! A crazy windstorm blew over my Lifetime basketball hoop last week. Somehow, the water sealant cap for the basin cracked and needed to be replaced. The folks at Lifetime helped me identify the proper replacement part, and are sending me a replacement, no questions asked. They were easy to deal with and quick to respond. Much appreciated.

We purchased this backboard unit after my sons other one was destroyed by a large tree branch. We’ve had this one for almost 3 years and It has held up great with my son and his friends using it almost every day. Finally after a rather large slam dunk the metal weld under the basket cracked making the rim very wobbly. I sent an online warranty claim to Lifetime with a picture and the next day received an email saying a new rim was being shipped that day. Received it 4 days later installed it and everything is back to normal. Thanks Lifetime!! Great job!!

The quality of this basketball hoop is excellent. It was not easy to put together. The parts can be labeled better to match the book. Also we had to drill a hole bigger for the bolt to fit. My grandsons coach said I made a great choice. I will be playing basketball as well. Thank you for making us happy.