Love our portable Lifetime basketball hoop! I requested information on a replacement part from customer service including cost and shipping costs via email. I was very surprised when I received a response indicating the parts were shipped and there was not cost to me. Great customer service!

What amazing customer service! A crazy windstorm blew over my Lifetime basketball hoop last week. Somehow, the water sealant cap for the basin cracked and needed to be replaced. The folks at Lifetime helped me identify the proper replacement part, and are sending me a replacement, no questions asked. They were easy to deal with and quick to respond. Much appreciated.

I had a very good interaction with Heidi who assisted with getting a couple replacement parts for my basketball hoop which was a little damaged. She was very helpful and even called back to confirm one last time to ensure the order was correct. Very nice and thorough. I know it is a busy time, so much appreciated.

We just put the goal up two weeks ago, but so far we really like it. It’s sturdy and a good size for all ages. It lets up and down very easily - my 7 year old can do it. It was quite simple to put together; it took us about an hour and 45 mins. I am pleased with the purchase.

I had an issue with my product, and I informed customer service. Ms. Daniela responded immediately. She asked for some photos, I got around to submit them a few weeks later because I was out of town. It's like the same day I sent the pictures to her, I received a reply informing me that the parts were shipped and on the way to me. --it was already in FedEX! Amazing!! My husband and I were very surprised It was a delight to deal with Daniela, she exceeded my expectation. I have several of their products, but never had to deal with customer service issues. We are very pleased because the process was smooth and they showed that they can be trusted to find a solution quickly. Thank you to Ms. Daniela for your outstanding service.

recently purchased. During the installment, had a problem with a screw stuck in the handle on the slider. Not able to remove screw, so had to cut it off in order to complete the setup. Waiting on this part to arrived, so we can complete the process

Great product, family plays basketball all the time, easy to change heights for the small kids and the hoop has not fallen in any strong gusts. One of the small net hook welds failed and fell off the rim, covered under warranty and new rim is on its way.

I bought this several months ago. After limited use, the springs continued to detach and the mechanism for raising and lower the hoop was defective and did not work. The good news is that Lifetime will send out new parts and will pay for a repair person to fix the problem at no charge to me. We will see if the fix works.

I bought this goal and it is great. Had a small issue with the rim but they replaced after I provided them with pictures. In fact I gave the wrong email by one letter (miss spelling) and they went the extra mile to reach out to me. The rim arrived. It was a minute but that was because of Covid-19 not anything they did. THhey went above and beyond.

I bought the portable Lifetime hoop model 91202 at Big 5 for my grandkids to use at our cabin. The cousins of all ages use it constantly. The best part is the grownups are using it also. It's easy to adjust the height and it's very stable. It would be nice if the cap for the base was tethered to the base. It wasn't up very long before the cap disappeared. Lifetime was wonderful and replaced it for free. Awesome hoop and company too.