Love our portable Lifetime basketball hoop! I requested information on a replacement part from customer service including cost and shipping costs via email. I was very surprised when I received a response indicating the parts were shipped and there was not cost to me. Great customer service!

Just when I thought customer service was a lost art I had the pleasure of working with Alessandro. I hope I spelled the name correctly. Not only was the rep able to assist me with my issue, the patience displayed was remarkable. Thank you Lifetime for hiring reps willing to service your customers so efficiently.

We purchased a Lifetime Hoop 5-6 years ago and it gets plenty of daily use by our children, extended family and the neighbourhood kids. It doesn't matter if it's sunny, raining, windy, snowing, it's used and thoroughly enjoyed. After all the play and abuse, it is still in amazing shape. I recently noticed that a couple the rings that hold the net to the rim had worn and broken. I contacted Lifetime to purchase a replacement rim and was amazed by their customer service. After a couple of email exchanges, I was sent a replacement rim free of charge! I've been happy with this product since we bought it. The materials, construction and quality are top notch. It's held up amazingly well from the elements and the use. And the customer service from Lifetime was over the top. You can't go wrong with this hoop. Buy and enjoy :)

A friend gave me a Lifetime Adjustable Portable Basketball hoop. The rim had been damaged and bent, so I phoned up customer service to buy a replacement rim. I full expected to pay for a rim (if they even had one in stock). To my UTTER DELIGHT, the customer service rep not only confirmed that they had replacement parts in stock but sent it to me at NO COST and NO SHIPPING. This is not something that I can promise they will do for everyone in every situation, but I was absolutely thrilled and delighted they did it for me. I'll tell you one thing: they've just won a customer for life.

Once assembled, this goal is wonderful. But assembly is not easy. The directions are hard to follow so had to go back and redo or start over. The protective pads, the last step, are still not installed as there are no pre-drilled holes in the metal frame. But once together, the goal raises and lowers easily and has provided much-needed activity and entertainment.

I bought this goal and it is great. Had a small issue with the rim but they replaced after I provided them with pictures. In fact I gave the wrong email by one letter (miss spelling) and they went the extra mile to reach out to me. The rim arrived. It was a minute but that was because of Covid-19 not anything they did. THhey went above and beyond.

Quality is good, but the instruction manual is poorly written and the parts are not identified very well. The handle assembly was apparently part of a bad batch, but to their credit, Lifetime Customer Service (when I was finally able to get through to them after 19 minutes on hold), offered to send replacement parts. I'll consider updating the review after I receive the parts and finish putting it together.

We just put the goal up two weeks ago, but so far we really like it. It’s sturdy and a good size for all ages. It lets up and down very easily - my 7 year old can do it. It was quite simple to put together; it took us about an hour and 45 mins. I am pleased with the purchase.

Purchased a portable basketball hoop over 7 years ago and recently had an issue with the handle raising and lowering the basket. Through a series of Q & A, the issue was identified and new parts sent out. Saved me from having to purchase an entire new system.

I bought this several months ago. After limited use, the springs continued to detach and the mechanism for raising and lower the hoop was defective and did not work. The good news is that Lifetime will send out new parts and will pay for a repair person to fix the problem at no charge to me. We will see if the fix works.